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Citizens Advice Scotland

@citizensadvicescot.bsky.social
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Empowering people across Scotland | Here to help you find a way forward ➡️

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Citizens Advice Scotland @citizensadvicescot.bsky.social · 08/10/2026
Emma, our Assistant Director, appeared on ITV News this week outlining three actions urgently needed from the UK Government to reduce energy costs.
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 06/10/2026
⚠️ Beware of companies charging for help with social security applications You should never have to pay for help to access social security. Your local CAB provides free, independent and confidential advice.
dailyrecord.co.uk
Cruel 'benefits advice' firms target elderly Scots in social media cash grab
EXCLUSIVE: Citizens Advice Scotland warned the scale of the problem is hard to identify as many victims are reluctant to admit they were duped by third party firms.
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 06/10/2026
More information is available on the gov.scot website. #damp #mould #awaabslaw
gov.scot
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 06/10/2026
Awaab's Law came into force today (6 October) in Scotland. This means that there are new rules for landlords for tackling damp and mould. This is a huge step towards everyone in Scotland being able to live in a safe, secure and sustainable home.
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 06/10/2026
Every day, CAB advisers see the transformative impact of money and debt advice. When people feel overwhelmed by debt, the right support can restore hope, create opportunities and help build a more financially healthy future.
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Unlocking the power of money advice - TFN
Sarah-Jayne Dunn on finding a way
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 02/10/2026
"We cannot be here in a year's time saying the same things." Our energy spokesperson Molly Shevlin spoke to BBC Scotland last night about the need for the UK government to tackle the ever-rising cost of energy. 👇
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 28/09/2026
Every day, our bureau advisers cut through the complexity, stigma and uncertainty of Scotland’s social security system, to help people get the support they’re entitled to and the dignity they deserve. Read this week's Herald article from our senior policy officer Erica 👇
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Local CABs are an essential compass to navigate social security    - TFN
Erica Young on helping people find their way through a complex system
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 21/09/2026
Read Aoife's latest Herald article on our housing research with Glasgow Disability Alliance and Shelter Scotland, putting disabled people's lived experiences at the heart of the push for homes that deliver dignity, independence and choice for all.
cas.org.uk
Disabled peoples' homes should meet their individual needs | Citizens Advice Scotland
CAS Housing spokesperson Aoife Deery writes in The Herald about the housing challenges faced by disabled people in Scotland.
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Reposted by Citizens Advice Scotland
Independent Age @independentage.bsky.social · 16/09/2026
NEW RESEARCH: Almost 200,000 older people in Scotland are missing out on vital entitlements leaving them to cut back on basics to get by. Improving take-up would lift older people out of poverty and save £90M a year across health and social care costs. www.independentage.org/policy-and-r...
Text reads: Eligible older people in Scotland are missing out on £346 million worth of social security from Pension Credit, Housing Benefit and Council Tax Reduction.
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 14/09/2026
www.cas.org.uk/news-and-eve...
cas.org.uk
A welcome step to make Council Tax debt recovery fairer | Citizens Advice Scotland
Myles Fitt notes the Programme for Government's commitment to look into this key issue that CAS has been raising for years
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 14/09/2026
The Scottish Government has agreed to look into ways to make Council Tax debt collection system fairer. Good news on an issue we've been raising with them for years. Our Head of Engagement Myles explains more in this week's article in the Herald and Third Force News. ⬇️Read more below.⬇️
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 11/09/2026
We're taking part in some new research about the challenges that disabled people face in finding suitable accommodation in Scotland. @cihscotland.bsky.social This blog today by Laura from 'The Lines Between' gives more details 👇
scottishhousingnews.com
Laura Mallis: Disabled people’s experiences of housing in Scotland
Disabled people continue to face barriers to obtaining accessible housing – change is vital to ensure disabled people can live with dignity and independence. This guest blog for Scottish Housing...
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 08/09/2026
A big milestone for our Help to Claim project. It recently saw its 100,000th case of supporting people to get the financial help they need. Kieran, who works on the project, explained in this article in The Herald and Third Force News.👇 tfn.scot/opinion/here...
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Here’s 100,000 reasons why charities like ours need to exist - TFN
Kieran Bruce on an essential service
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 04/09/2026
Our Director of Impact David Hilferty responded to the Programme for Government, setting out why our network of CABs is the best model for delivering quality public service. Read David's article from today’s @thetimes.com on our website 🔗 www.cas.org.uk/news-and-eve...
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 02/09/2026
tfn.scot/opinion/is-i... Our Director of Impact, David, explores the impact of Ofgem's new energy price cap and the growing challenge of energy debt facing people across Scotland.
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Is it to be yet another unbearable winter for people who can’t afford their energy bills? - TFN
David Hilferty on a worrying forecast for the months ahead
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 27/08/2026
We're calling on the UK Government and regulators for a social tariff and robust, energy debt relief scheme.
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 27/08/2026
Our assistant director, Emma Jackson, spoke to ITV news last night about the challenges faced by people in rural and island communities with high energy costs 👇
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 26/08/2026
☀️ Despite warmer weather, almost 6,000 people needed support with energy issues 📈 Deepening energy debt continues - average seen at local CABs almost £2,700 📞 More than 1,100 people needed support with customer service, billing or metering issues and debt recovery practices
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 26/08/2026
The latest edition of the Energy Brief is out now. Here are three key points you need to know about energy issues in Scotland from April to June this year👇 www.cas.org.uk/sites/defaul...
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 26/08/2026
Our senior policy officer for energy, Molly Shevlin, spoke to BBC Scotland about the Ofgem energy price cap increase, and how the latest insight from our network reveals the worrying evidence of energy debt that many people are facing 👇
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Money Advice Scotland @moneyadvicescot.bsky.social · 25/08/2026
Save the date - 4/11/26 We are planning this year's Money Advice Sector Conference in partnership with @stepchange.bsky.social, @citizensadvicescot.bsky.social & CAP. The event will be held at the Radisson Blu hotel in Glasgow on 4/11/2026. More details, including how to book, will follow soon....
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 26/08/2026
This latest energy price cap rise offers no relief for people already struggling with energy costs. With energy bills increasing again, urgent intervention is needed to stop more households being pushed into crisis this winter. Read our full statement 🔗 www.cas.org.uk/news-and-eve... #PriceCap
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 17/08/2026
In this week’s Herald column, our senior policy officer for financial health, Jemiel Benison, explains why understanding your credit rights matters and how Scottish Citizens Advice Network is helping create a fairer, more transparent financial system that works for everyone. tfn.scot/opinion/what...
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What’s the score and would you credit it? - TFN
Jemiel Benison: reforms should lead to better consumer outcomes
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 17/08/2026
We’ve been awarded £2.7m from The Scottish Government as part of its Whole Family Support fund. www.dailyrecord.co.uk/lifestyle/mo...
dailyrecord.co.uk
Families in Scotland urged to check for extra cash support
Citizens Advice Scotland helped almost 24,000 families at greatest risk of child poverty last year as its network reports record demand for support.
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 14/08/2026
Today we've received a £2.7m boost from the @scottishgov.bsky.social Whole Family Support Fund! We’re pleased to be working in partnership with @homestartuk.bsky.social and @savechildrensco.bsky.social to help families with children under five avoid poverty. More details of today's announcement👇
gov.scot
Further investment to tackle child poverty
Ensuring support is available where and when families need it.
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One Parent Families Scotland @opfs.org.uk · 10/08/2026
📅 𝗝𝗼𝗶𝗻 𝗼𝘂𝗿 𝗳𝗿𝗲𝗲 𝘄𝗲𝗯𝗶𝗻𝗮𝗿 𝗼𝗻 𝟮𝟬 𝗔𝘂𝗴𝘂𝘀𝘁, 𝟭𝟬-𝟭𝟭𝗮𝗺. With @citizensadvicescot.bsky.social, we'll explore what our latest evidence tells us, what support is making a difference and what needs to change to make energy more affordable. 👉 events.teams.microsoft.com/event/c07146...
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 11/08/2026
Improving access to basic bank accounts is an important way to address financial exclusion. We are proud that our research influenced the Financial Conduct Authority to conduct a mystery shop of nine major banks. Read more from our policy manager, Sarah Jayne Dunn 👉 tfn.scot/opinion/good...
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Good news for a very vulnerable group in our society: the unbanked - TFN
Sarah-Jayne Dunn finds improvements are being made
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 07/08/2026
"If you enjoy helping people & get satisfaction from that, to volunteer is a very very satisfying thing to do" Volunteers power our network. We asked volunteers from across Scotland to share their experiences www.youtube.com/watch?v=oF3w.... Inspired? 👉 www.cas.org.uk/get-involved....
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 06/08/2026
Last week, Erica, our Senior Policy Officer (right of pic) was at @Musselburgh CAB leading a focus group with advisers there and asking them about their experience of supporting local people with Universal Credit.
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 04/08/2026
We're encouraged by the new Prime Minister's early focus on cost of living, but we're keen to see how it's going to be accelerated. Read David Hilferty's article in the Herald and Third Force News 👇
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Message to the new PM: good early pace – now make it count - TFN
David Hilferty: Andy Burnham must use the resources that already exist
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 30/07/2026
Citizens Advice Bureaux are strengthened every day by the work of volunteers and staff from diverse backgrounds. Read this week's column in The Herald and Third Force News by our senior policy officer Hyo. 👇 tfn.scot/opinion/the-...
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The invisible moments that hold our communities together - TFN
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 22/07/2026
While the VAT cut is a welcome step, it must be the beginning, not the end, of meaningful action. We need support for all energy users, not just those who rely on electricity. 👇
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 22/07/2026
Across Scotland, CAB advisers are increasingly supporting people who see energy as an unaffordable expense. The progress so far is encouraging, but it needs to be followed by action on a much larger scale. People need real relief from what continues to feel like an endless cost-of-living crisis. 👇
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 21/07/2026
We welcome the proposed removal of VAT from electricity bills as a positive first step, but long-term action such as an affordable social tariff and faster energy debt support is also needed. Read our full response here 👇 www.cas.org.uk/news-and-eve...
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 20/07/2026
This week's Herald column by Kyle Scott, policy manager, underlines the importance of a legal aid system that is accessible, effective and responsive to people's needs. 👉 tfn.scot/opinion/lega...
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Legal Aid in Scotland must work in reality, not just in theory - TFN
Kyle Scott on the need for meaningful reform
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 14/07/2026
Read our senior social justice policy officer, Erica's Herald article on joining the dots between support providers builds confidence, tackles barriers and helps young people thrive. 👉 tfn.scot/opinion/rebu...
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Rebuilding the village - how to help young NEET people in Scotland    - TFN
Erica Young on joining the dots between support providers
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Sarah Hadfield @drsarahhadfield.bsky.social · 10/07/2026
New 🔦SPOTLIGHT 🔦Report by @citizensadvice.bsky.social finds UC can create barriers to victim-survivors of domestic abuse to financial independence and freedom. Based on frontline insights, the report highlights 6 common challenges faced by claimants. www.citizensadvice.org.uk/policy/publi...
citizensadvice.org.uk
Universal Credit and domestic abuse: a spotlight report
Spotlight report by Dr Sarah Hadfield on how Universal Credit could better support victim-survivors of domestic abuse.
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 08/07/2026
🙌🏻Now, nine major banks have committed to improving their service in this area. Read about our work on this here: www.cas.org.uk/news-and-eve... 🧵(2/2)
cas.org.uk
Basic Bank Accounts need to be easier for people to open | Citizens Advice Scotland
Sarah-Jayne Dunn on the need for action on financial inclusion. First published in The Herald on 29 March 2025.
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 08/07/2026
🚨The FCA has just announced it has conducted a secret analysis, using evidence supplied CAS. 💷Being without a bank account is the ultimate form of financial exclusion. We’ve been working to raise awareness of the barriers banks create for so many people and why more needs to be done. 🧵(1/2)
cas.org.uk
Basic Bank Accounts need to be easier for people to open | Citizens Advice Scotland
Sarah-Jayne Dunn on the need for action on financial inclusion. First published in The Herald on 29 March 2025.
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 07/07/2026
The demand for advice on the private rented sector has gone up by 22% from this time last year. Read our Aoife's Herald article to understand why this is happening and what must be done to create a strong housing strategy. 👉 tfn.scot/opinion/mapp...
tfn.scot
Mapping a fairer future for Scotland’s private rented housing sector  - TFN
Aoife Deery calls for mandatory landlord training
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 02/07/2026
“Energy underpins all the essential functions of our everyday life.” Molly, our Senior Energy Policy Officer, spoke to STV Group plc News last night about the impact of the latest energy price cap increase on households.
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 29/06/2026
Our social justice policy manager, Stephanie, writes about the impact of food scarcity for the people our Scottish CAB network supports and the opportunities we have to deliver lasting change and solutions that mean all of us can access good, affordable food. tfn.scot/opinion/food...
tfn.scot
Food poverty in Scotland is unacceptable  - TFN
Stephanie Mander says that a new way of thinking must guide food policy
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The Herald @heraldscotland.bsky.social · 29/06/2026
"Far-right rhetoric around immigration and welfare is, he says, 'increasingly demonising'." www.heraldscotland.com/news... @neilmackay.bsky.social
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Independent Age @independentage.bsky.social · 25/06/2026
The #OlderScotlandIndex26 with Diffley Partnership shows that 1 in 5 older people has an income of less than £15,000 a year. This is particularly concerning given the rising cost of living and is resulting in pensioners cutting essentials to get by. www.independentage.org/policy-and-r...
A map of Scotland has icons coming off it to represent gender, housing, and income. Text reads: Older People’s Economic Wellbeing Index: Scotland 2026. The second instalment of Independent Age’s Index reveals disappointingly little progress as 1 in 5 older people face an income of less than £15,000 a year. The UK and Scottish governments can and must work together to end this growing issue.
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Hannah Graham @drhannahgraham.bsky.social · 28/06/2026
A compelling long-read on the important work of Citizens Advice Scotland @citizensadvicescot.bsky.social "Citizens Advice Bureaux in Scotland have been targeted by far-right activists for helping non-white, migrant or foreign residents." Disgraceful racism. www.heraldscotland.com/news/2623410...
heraldscotland.com
Citizens Advice Scotland's fury at far-right 'demonisation' in our country's schemes
As extremists target Scotland’s poorest areas, the Citizens Advice service tells our Writer at Large of its plans to tackle demonisation and…
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 22/06/2026
"Public debt happens when public systems fail." In today's @thirdforcenews.bsky.social David Hilferty says the Scottish Government's Public Service Reform agenda needs to include preventing public sector debt.
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Public service reform must include ending public debt - TFN
David Hilferty: we need to move to a prevention-based model
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 17/06/2026
It was reinforcing the need for fairer and more sustainable funding to help CABs continue providing the life-changing advice our communities rely on. Find out more about why this type of funding is a game-changer 🔗https://www.cas.org.uk/news-and-events/multi-year-funding-game-changer-cabs
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 17/06/2026
During the Holyrood debate on the Third sector, our network was mentioned x6 by 5 MSPs across 4 parties. And it wasn't a simple name-check. 👂🏻Our calls for multi-year funding are being heard.
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 16/06/2026
Our policy manager for financial health, Sarah-Jayne discusses the need for Scotland’s own financial inclusion strategy that caters for the specific challenges experienced across the country and how this would complement the existing UK strategy. tfn.scot/opinion/scot...
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Scotland needs its own Financial Inclusion Strategy - TFN
Sarah-Jayne Dunn: we have an opportunity to create a focused, meaningful strategy that could really make a difference
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 08/06/2026
As volunteer week draws to a close, this week's Herald column comes from our CEO Derek on how volunteers are the beating heart of our network 💙🔗 tfn.scot/opinion/volu...
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Volunteers - why do they do it? - TFN
Derek Mitchell: volunteers are the beating heart of the Citizens Advice network
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