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Citizens Advice Scotland

@citizensadvicescot.bsky.social
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Empowering people across Scotland | Here to help you find a way forward ➡️

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Citizens Advice Scotland @citizensadvicescot.bsky.social · 28/09/2026
Every day, our bureau advisers cut through the complexity, stigma and uncertainty of Scotland’s social security system, to help people get the support they’re entitled to and the dignity they deserve. Read this week's Herald article from our senior policy officer Erica 👇
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Local CABs are an essential compass to navigate social security    - TFN
Erica Young on helping people find their way through a complex system
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 21/09/2026
Read Aoife's latest Herald article on our housing research with Glasgow Disability Alliance and Shelter Scotland, putting disabled people's lived experiences at the heart of the push for homes that deliver dignity, independence and choice for all.
cas.org.uk
Disabled peoples' homes should meet their individual needs | Citizens Advice Scotland
CAS Housing spokesperson Aoife Deery writes in The Herald about the housing challenges faced by disabled people in Scotland.
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Independent Age @independentage.bsky.social · 16/09/2026
NEW RESEARCH: Almost 200,000 older people in Scotland are missing out on vital entitlements leaving them to cut back on basics to get by. Improving take-up would lift older people out of poverty and save £90M a year across health and social care costs. www.independentage.org/policy-and-r...
Text reads: Eligible older people in Scotland are missing out on £346 million worth of social security from Pension Credit, Housing Benefit and Council Tax Reduction.
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 14/09/2026
The Scottish Government has agreed to look into ways to make Council Tax debt collection system fairer. Good news on an issue we've been raising with them for years. Our Head of Engagement Myles explains more in this week's article in the Herald and Third Force News. ⬇️Read more below.⬇️
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 11/09/2026
We're taking part in some new research about the challenges that disabled people face in finding suitable accommodation in Scotland. @cihscotland.bsky.social This blog today by Laura from 'The Lines Between' gives more details 👇
scottishhousingnews.com
Laura Mallis: Disabled people’s experiences of housing in Scotland
Disabled people continue to face barriers to obtaining accessible housing – change is vital to ensure disabled people can live with dignity and independence. This guest blog for Scottish Housing...
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 08/09/2026
A big milestone for our Help to Claim project. It recently saw its 100,000th case of supporting people to get the financial help they need. Kieran, who works on the project, explained in this article in The Herald and Third Force News.👇 tfn.scot/opinion/here...
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Here’s 100,000 reasons why charities like ours need to exist - TFN
Kieran Bruce on an essential service
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 04/09/2026
Our Director of Impact David Hilferty responded to the Programme for Government, setting out why our network of CABs is the best model for delivering quality public service. Read David's article from today’s @thetimes.com on our website 🔗 www.cas.org.uk/news-and-eve...
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 02/09/2026
tfn.scot/opinion/is-i... Our Director of Impact, David, explores the impact of Ofgem's new energy price cap and the growing challenge of energy debt facing people across Scotland.
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Is it to be yet another unbearable winter for people who can’t afford their energy bills? - TFN
David Hilferty on a worrying forecast for the months ahead
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 27/08/2026
Our assistant director, Emma Jackson, spoke to ITV news last night about the challenges faced by people in rural and island communities with high energy costs 👇
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 26/08/2026
The latest edition of the Energy Brief is out now. Here are three key points you need to know about energy issues in Scotland from April to June this year👇 www.cas.org.uk/sites/defaul...
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 26/08/2026
Our senior policy officer for energy, Molly Shevlin, spoke to BBC Scotland about the Ofgem energy price cap increase, and how the latest insight from our network reveals the worrying evidence of energy debt that many people are facing 👇
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Money Advice Scotland @moneyadvicescot.bsky.social · 25/08/2026
Save the date - 4/11/26 We are planning this year's Money Advice Sector Conference in partnership with @stepchange.bsky.social, @citizensadvicescot.bsky.social & CAP. The event will be held at the Radisson Blu hotel in Glasgow on 4/11/2026. More details, including how to book, will follow soon....
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 26/08/2026
This latest energy price cap rise offers no relief for people already struggling with energy costs. With energy bills increasing again, urgent intervention is needed to stop more households being pushed into crisis this winter. Read our full statement 🔗 www.cas.org.uk/news-and-eve... #PriceCap
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 17/08/2026
In this week’s Herald column, our senior policy officer for financial health, Jemiel Benison, explains why understanding your credit rights matters and how Scottish Citizens Advice Network is helping create a fairer, more transparent financial system that works for everyone. tfn.scot/opinion/what...
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What’s the score and would you credit it? - TFN
Jemiel Benison: reforms should lead to better consumer outcomes
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 17/08/2026
We’ve been awarded £2.7m from The Scottish Government as part of its Whole Family Support fund. www.dailyrecord.co.uk/lifestyle/mo...
dailyrecord.co.uk
Families in Scotland urged to check for extra cash support
Citizens Advice Scotland helped almost 24,000 families at greatest risk of child poverty last year as its network reports record demand for support.
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 14/08/2026
Today we've received a £2.7m boost from the @scottishgov.bsky.social Whole Family Support Fund! We’re pleased to be working in partnership with @homestartuk.bsky.social and @savechildrensco.bsky.social to help families with children under five avoid poverty. More details of today's announcement👇
gov.scot
Further investment to tackle child poverty
Ensuring support is available where and when families need it.
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One Parent Families Scotland @opfs.org.uk · 10/08/2026
📅 𝗝𝗼𝗶𝗻 𝗼𝘂𝗿 𝗳𝗿𝗲𝗲 𝘄𝗲𝗯𝗶𝗻𝗮𝗿 𝗼𝗻 𝟮𝟬 𝗔𝘂𝗴𝘂𝘀𝘁, 𝟭𝟬-𝟭𝟭𝗮𝗺. With @citizensadvicescot.bsky.social, we'll explore what our latest evidence tells us, what support is making a difference and what needs to change to make energy more affordable. 👉 events.teams.microsoft.com/event/c07146...
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 11/08/2026
Improving access to basic bank accounts is an important way to address financial exclusion. We are proud that our research influenced the Financial Conduct Authority to conduct a mystery shop of nine major banks. Read more from our policy manager, Sarah Jayne Dunn 👉 tfn.scot/opinion/good...
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Good news for a very vulnerable group in our society: the unbanked - TFN
Sarah-Jayne Dunn finds improvements are being made
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 07/08/2026
"If you enjoy helping people & get satisfaction from that, to volunteer is a very very satisfying thing to do" Volunteers power our network. We asked volunteers from across Scotland to share their experiences www.youtube.com/watch?v=oF3w.... Inspired? 👉 www.cas.org.uk/get-involved....
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 06/08/2026
Last week, Erica, our Senior Policy Officer (right of pic) was at @Musselburgh CAB leading a focus group with advisers there and asking them about their experience of supporting local people with Universal Credit.
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 04/08/2026
We're encouraged by the new Prime Minister's early focus on cost of living, but we're keen to see how it's going to be accelerated. Read David Hilferty's article in the Herald and Third Force News 👇
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Message to the new PM: good early pace – now make it count - TFN
David Hilferty: Andy Burnham must use the resources that already exist
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 30/07/2026
Citizens Advice Bureaux are strengthened every day by the work of volunteers and staff from diverse backgrounds. Read this week's column in The Herald and Third Force News by our senior policy officer Hyo. 👇 tfn.scot/opinion/the-...
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The invisible moments that hold our communities together - TFN
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 22/07/2026
While the VAT cut is a welcome step, it must be the beginning, not the end, of meaningful action. We need support for all energy users, not just those who rely on electricity. 👇
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 22/07/2026
Across Scotland, CAB advisers are increasingly supporting people who see energy as an unaffordable expense. The progress so far is encouraging, but it needs to be followed by action on a much larger scale. People need real relief from what continues to feel like an endless cost-of-living crisis. 👇
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 21/07/2026
We welcome the proposed removal of VAT from electricity bills as a positive first step, but long-term action such as an affordable social tariff and faster energy debt support is also needed. Read our full response here 👇 www.cas.org.uk/news-and-eve...
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 20/07/2026
This week's Herald column by Kyle Scott, policy manager, underlines the importance of a legal aid system that is accessible, effective and responsive to people's needs. 👉 tfn.scot/opinion/lega...
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Legal Aid in Scotland must work in reality, not just in theory - TFN
Kyle Scott on the need for meaningful reform
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 14/07/2026
Read our senior social justice policy officer, Erica's Herald article on joining the dots between support providers builds confidence, tackles barriers and helps young people thrive. 👉 tfn.scot/opinion/rebu...
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Rebuilding the village - how to help young NEET people in Scotland    - TFN
Erica Young on joining the dots between support providers
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Sarah Hadfield @drsarahhadfield.bsky.social · 10/07/2026
New 🔦SPOTLIGHT 🔦Report by @citizensadvice.bsky.social finds UC can create barriers to victim-survivors of domestic abuse to financial independence and freedom. Based on frontline insights, the report highlights 6 common challenges faced by claimants. www.citizensadvice.org.uk/policy/publi...
citizensadvice.org.uk
Universal Credit and domestic abuse: a spotlight report
Spotlight report by Dr Sarah Hadfield on how Universal Credit could better support victim-survivors of domestic abuse.
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 08/07/2026
🚨The FCA has just announced it has conducted a secret analysis, using evidence supplied CAS. 💷Being without a bank account is the ultimate form of financial exclusion. We’ve been working to raise awareness of the barriers banks create for so many people and why more needs to be done. 🧵(1/2)
cas.org.uk
Basic Bank Accounts need to be easier for people to open | Citizens Advice Scotland
Sarah-Jayne Dunn on the need for action on financial inclusion. First published in The Herald on 29 March 2025.
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 07/07/2026
The demand for advice on the private rented sector has gone up by 22% from this time last year. Read our Aoife's Herald article to understand why this is happening and what must be done to create a strong housing strategy. 👉 tfn.scot/opinion/mapp...
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Mapping a fairer future for Scotland’s private rented housing sector  - TFN
Aoife Deery calls for mandatory landlord training
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 02/07/2026
“Energy underpins all the essential functions of our everyday life.” Molly, our Senior Energy Policy Officer, spoke to STV Group plc News last night about the impact of the latest energy price cap increase on households.
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 29/06/2026
Our social justice policy manager, Stephanie, writes about the impact of food scarcity for the people our Scottish CAB network supports and the opportunities we have to deliver lasting change and solutions that mean all of us can access good, affordable food. tfn.scot/opinion/food...
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Food poverty in Scotland is unacceptable  - TFN
Stephanie Mander says that a new way of thinking must guide food policy
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The Herald @heraldscotland.bsky.social · 29/06/2026
"Far-right rhetoric around immigration and welfare is, he says, 'increasingly demonising'." www.heraldscotland.com/news... @neilmackay.bsky.social
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Independent Age @independentage.bsky.social · 25/06/2026
The #OlderScotlandIndex26 with Diffley Partnership shows that 1 in 5 older people has an income of less than £15,000 a year. This is particularly concerning given the rising cost of living and is resulting in pensioners cutting essentials to get by. www.independentage.org/policy-and-r...
A map of Scotland has icons coming off it to represent gender, housing, and income. Text reads: Older People’s Economic Wellbeing Index: Scotland 2026. The second instalment of Independent Age’s Index reveals disappointingly little progress as 1 in 5 older people face an income of less than £15,000 a year. The UK and Scottish governments can and must work together to end this growing issue.
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Hannah Graham @drhannahgraham.bsky.social · 28/06/2026
A compelling long-read on the important work of Citizens Advice Scotland @citizensadvicescot.bsky.social "Citizens Advice Bureaux in Scotland have been targeted by far-right activists for helping non-white, migrant or foreign residents." Disgraceful racism. www.heraldscotland.com/news/2623410...
heraldscotland.com
Citizens Advice Scotland's fury at far-right 'demonisation' in our country's schemes
As extremists target Scotland’s poorest areas, the Citizens Advice service tells our Writer at Large of its plans to tackle demonisation and…
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 22/06/2026
"Public debt happens when public systems fail." In today's @thirdforcenews.bsky.social David Hilferty says the Scottish Government's Public Service Reform agenda needs to include preventing public sector debt.
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Public service reform must include ending public debt - TFN
David Hilferty: we need to move to a prevention-based model
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 17/06/2026
During the Holyrood debate on the Third sector, our network was mentioned x6 by 5 MSPs across 4 parties. And it wasn't a simple name-check. 👂🏻Our calls for multi-year funding are being heard.
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 16/06/2026
Our policy manager for financial health, Sarah-Jayne discusses the need for Scotland’s own financial inclusion strategy that caters for the specific challenges experienced across the country and how this would complement the existing UK strategy. tfn.scot/opinion/scot...
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Scotland needs its own Financial Inclusion Strategy - TFN
Sarah-Jayne Dunn: we have an opportunity to create a focused, meaningful strategy that could really make a difference
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 08/06/2026
As volunteer week draws to a close, this week's Herald column comes from our CEO Derek on how volunteers are the beating heart of our network 💙🔗 tfn.scot/opinion/volu...
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Volunteers - why do they do it? - TFN
Derek Mitchell: volunteers are the beating heart of the Citizens Advice network
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 05/06/2026
👂🏽To round off this Volunteers’ Week, hear from three CAB volunteers on why they would recommend volunteering in their local Citizens Advice Bureau. ⭐ #VolunteersWeek #CABVolunteeringScot www.youtube.com/watch?v=oFtp...
youtube.com
Why volunteer with a Citizens Advice Bureau
YouTube video by Citizens Advice Scotland
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 03/06/2026
❤️ Listen to CAB volunteers talk about the benefits of volunteering in their local Citizens Advice Bureau.👇🏼 www.youtube.com/watch?v=R27Z... #VolunteersWeek #CABVolunteeringScot
youtube.com
The benefits of volunteering with a Citizens Advice Bureau
YouTube video by Citizens Advice Scotland
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 02/06/2026
Our volunteers are at the heart of our network. 👂🏽Listen to what CAB managers have to say about the vital work volunteers do in their local CAB now 👇🏼
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 01/06/2026
🎉It’s Volunteers’ Week!  We want to start this week by extending a huge thank you to all CAB volunteers across the network for their continued commitment and dedication. Volunteers are the heart of the network — without them, we couldn’t exist. ❤️ #volunteersweek
Text reads Thank You, Volunteers on a white background with three coloured stars at the sides. The hashtag #volunteersweek is in a black box. The Volunteers Week logo is at the bottom of the graphic.
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 01/06/2026
Molly Shevlin explains the inevitable impact of the Ofgem energy cap rise in today's @thirdforcenews.bsky.social. 👇
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With energy costs to surge from July, deepening debt will follow - TFN
Molly Shevlin: when costs are unaffordable, arrears are the consequence
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 29/05/2026
“That’s not just statistics on a page, that is someone sitting in a cold house.” In Holyrood yesterday, @karenadamsnp.bsky.social quoted data from our latest Energy Brief as evidence of the human impact of high energy bills.
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 28/05/2026
In the last of her three TV interviews yesterday on the Ofgem price cap, Emma put in a word for the particular challenges facing those who live in rural areas. 👇
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 28/05/2026
Emma Jackson on BBC Scotland last night giving great advice on what people can do if they are struggling with energy costs
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One Parent Families Scotland @opfs.org.uk · 27/05/2026
Too many parents are making impossible choices between heating, food + other essentials. We’re backing @citizensadvicescot.bsky.social calls for a social tariff and stronger protections for low-income households. Full response: opfs.org.uk/get-involved... Our helpline is available to support
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 27/05/2026
Our head of social justice Emma Jackson spoke to BBC Scotland news this morning about how the Ofgem price cap rise will impact people, even with the warmer weather here, energy bills are still unaffordable. #ofgem #pricecap #energy #scotland
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Citizens Advice Scotland @citizensadvicescot.bsky.social · 27/05/2026
Energy shouldn't be a luxury. Today's energy price cap increase will push 1,000s deeper into debt, forcing many to choose between heat, light and other essentials. We can’t go on like this.
cas.org.uk
Energy cap rise will devastate people across Scotland | Citizens Advice Scotland
Derek Mitchell responds to Ofgem's announcement of a 13% increase in the energy cap from July
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