Reposted by Bert Boschman
New essay: On Quality. What it is, why nobody can define it, and how it gets drained from the things you love.
An ode to Pirsig.
worseonpurpose.com/p/on-quality
worseonpurpose.com
On Quality: What It Is and Why Products Get Worse
Pirsig proved we recognize quality without defining it. Where quality lives, and how companies drain it from your products without a metric moving.
