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Antoine Minoux

@antoineminoux.bsky.social
361 followers 131 following 174 posts

Software designer with 2x bootstrapped SaaS exits, building the customer support tool for modern SaaS (getfernand.com) + better email routing (improvmx.com)

PostsRepliesMedia
Antoine Minoux @antoineminoux.bsky.social · 23/01/2026
Shipping a great product isn’t only about launching big features. It’s about healing 1,000 paper cuts. I’m collecting those small moments of product delight we've baked into @getfernand, and sharing them everyday on our way to $100k MRR. www.getfernand.com
getfernand.com
Fernand — The fast, calm customer support platform for SaaS
Fernand is the best customer support software for SaaS businesses. Blazingly fast. Keyboard shortcuts for everything. Designed to be calm.
010
Antoine Minoux @antoineminoux.bsky.social · 23/01/2026
Some users send Slack messages to their team channel, others send testimonial requests after a positive support experience, and I've even seen one case where someone sent chocolate programatically to users reaching out after an outage..! help.getfernand.com/features/sm...
help.getfernand.com
Smart snippets — Fernand Docs
Smart snippets are one of Fernand's powerful features, designed to supercharge your efficiency. Think of them as shortcuts to your most frequent actions. With just a few keystrokes, you can trigger various actions right from your conversation editor
100
Antoine Minoux @antoineminoux.bsky.social · 23/01/2026
What I love about smart snippets, is that they can include a Webhook action. That means a single /command can do the usual things like tagging, assigning, etc, but also trigger something outside Fernand.
100
Antoine Minoux @antoineminoux.bsky.social · 23/01/2026
Run multiple actions from a single slash command, right in the composer. —product craft series #002
110
Antoine Minoux @antoineminoux.bsky.social · 20/01/2026
Shipping a great product isn’t only about launching big features. It’s about healing 1,000 paper cuts. I’m collecting those small moments of product delight we've baked into @getfernand, and sharing them everyday on our way to $100k MRR. www.getfernand.com
getfernand.com
Fernand — The fast, calm customer support platform for SaaS
Fernand is the best customer support software for SaaS businesses. Blazingly fast. Keyboard shortcuts for everything. Designed to be calm.
010
Antoine Minoux @antoineminoux.bsky.social · 20/01/2026
Some users send Slack messages to their team channel, others send testimonial requests after a positive support experience, and I've even seen one case where someone sent chocolate programatically to users reaching out after an outage..! help.getfernand.com/features/sm...
help.getfernand.com
Smart snippets — Fernand Docs
Smart snippets are one of Fernand's powerful features, designed to supercharge your efficiency. Think of them as shortcuts to your most frequent actions. With just a few keystrokes, you can trigger various actions right from your conversation editor
100
Antoine Minoux @antoineminoux.bsky.social · 20/01/2026
What I love about smart snippets, is that they can include a Webhook action. That means a single /command can do the usual things like tagging, assigning, etc, but also trigger something outside Fernand.
100
Antoine Minoux @antoineminoux.bsky.social · 20/01/2026
Run multiple actions from a single slash command, right in the composer. —product craft series #002
100
Antoine Minoux @antoineminoux.bsky.social · 19/01/2026
Shipping a great product isn’t only about launching big features. It’s about healing 1,000 paper cuts. I’m collecting those small moments of product delight we've baked into @getfernand, and sharing them everyday on our way to $100k MRR. www.getfernand.com
getfernand.com
Fernand — The fast, calm customer support platform for SaaS
Fernand is the best customer support software for SaaS businesses. Blazingly fast. Keyboard shortcuts for everything. Designed to be calm.
010
Antoine Minoux @antoineminoux.bsky.social · 19/01/2026
Some users send Slack messages to their team channel, others send testimonial requests after a positive support experience, and I've even seen one case where someone sent chocolate programatically to users reaching out after an outage..! help.getfernand.com/features/sm...
help.getfernand.com
Smart snippets — Fernand Docs
Smart snippets are one of Fernand's powerful features, designed to supercharge your efficiency. Think of them as shortcuts to your most frequent actions. With just a few keystrokes, you can trigger various actions right from your conversation editor
100
Antoine Minoux @antoineminoux.bsky.social · 19/01/2026
What I love about smart snippets, is that they can include a Webhook action. That means a single /command can do the usual things like tagging, assigning, etc, but also trigger something outside Fernand.
100
Antoine Minoux @antoineminoux.bsky.social · 19/01/2026
Run multiple actions from a single slash command, right in the composer. —product craft series #002
100
Antoine Minoux @antoineminoux.bsky.social · 16/01/2026
Shipping a great product isn’t only about launching big features. It’s about healing 1,000 paper cuts. I’m collecting those small moments of product delight we've baked into @getfernand, and sharing them everyday on our way to $100k MRR. www.getfernand.com
getfernand.com
Fernand — The fast, calm customer support platform for SaaS
Fernand is the best customer support software for SaaS businesses. Blazingly fast. Keyboard shortcuts for everything. Designed to be calm.
010
Antoine Minoux @antoineminoux.bsky.social · 16/01/2026
Some users send Slack messages to their team channel, others send testimonial requests after a positive support experience, and I've even seen one case where someone sent chocolate programatically to users reaching out after an outage..! help.getfernand.com/features/sm...
help.getfernand.com
Smart snippets — Fernand Docs
Smart snippets are one of Fernand's powerful features, designed to supercharge your efficiency. Think of them as shortcuts to your most frequent actions. With just a few keystrokes, you can trigger various actions right from your conversation editor
100
Antoine Minoux @antoineminoux.bsky.social · 16/01/2026
What I love about smart snippets, is that they can include a Webhook action. That means a single /command can do the usual things like tagging, assigning, etc, but also trigger something outside Fernand.
100
Antoine Minoux @antoineminoux.bsky.social · 16/01/2026
Run multiple actions from a single slash command, right in the composer. —product craft series #002
110
Antoine Minoux @antoineminoux.bsky.social · 15/01/2026
Shipping a great product isn’t only about launching big features. It’s about healing 1,000 paper cuts. I’m collecting those small moments of product delight we've baked into @getfernand, and sharing them everyday on our way to $100k MRR. www.getfernand.com
getfernand.com
Fernand — The fast, calm customer support platform for SaaS
Fernand is the best customer support software for SaaS businesses. Blazingly fast. Keyboard shortcuts for everything. Designed to be calm.
010
Antoine Minoux @antoineminoux.bsky.social · 15/01/2026
Some users send Slack messages to their team channel, others send testimonial requests after a positive support experience, and I've even seen one case where someone sent chocolate programatically to users reaching out after an outage..! help.getfernand.com/features/sm...
help.getfernand.com
Smart snippets — Fernand Docs
Smart snippets are one of Fernand's powerful features, designed to supercharge your efficiency. Think of them as shortcuts to your most frequent actions. With just a few keystrokes, you can trigger various actions right from your conversation editor
100
Antoine Minoux @antoineminoux.bsky.social · 15/01/2026
What I love about smart snippets, is that they can include a Webhook action. That means a single /command can do the usual things like tagging, assigning, etc, but also trigger something outside Fernand.
100
Antoine Minoux @antoineminoux.bsky.social · 15/01/2026
Run multiple actions from a single slash command, right in the composer. —product craft series #002
100
Antoine Minoux @antoineminoux.bsky.social · 14/01/2026
Shipping a great product isn’t only about launching big features. It’s about healing 1,000 paper cuts. I’m collecting those small moments of product delight we've baked into @getfernand, and sharing them everyday on our way to $100k MRR. www.getfernand.com
getfernand.com
Fernand — The fast, calm customer support platform for SaaS
Fernand is the best customer support software for SaaS businesses. Blazingly fast. Keyboard shortcuts for everything. Designed to be calm.
010
Antoine Minoux @antoineminoux.bsky.social · 14/01/2026
Some users send Slack messages to their team channel, others send testimonial requests after a positive support experience, and I've even seen one case where someone sent chocolate programatically to users reaching out after an outage..! help.getfernand.com/features/sm...
help.getfernand.com
Smart snippets — Fernand Docs
Smart snippets are one of Fernand's powerful features, designed to supercharge your efficiency. Think of them as shortcuts to your most frequent actions. With just a few keystrokes, you can trigger various actions right from your conversation editor
100
Antoine Minoux @antoineminoux.bsky.social · 14/01/2026
What I love about smart snippets, is that they can include a Webhook action. That means a single /command can do the usual things like tagging, assigning, etc, but also trigger something outside Fernand.
100
Antoine Minoux @antoineminoux.bsky.social · 14/01/2026
Run multiple actions from a single slash command, right in the composer. —product craft series #002
110
Antoine Minoux @antoineminoux.bsky.social · 14/01/2026
Turns out the hardest part isn't designing. It's just starting.
010
Antoine Minoux @antoineminoux.bsky.social · 14/01/2026
I’ve been procrastinating on Fernand’s marketing site for almost a year, to a point where the marketing landing page doesn't reflect all the cool futures we've built on the product. That's quite embarassing...
100
Antoine Minoux @antoineminoux.bsky.social · 14/01/2026
Once the direction feels solid enough, I stop polishing in Figma and jump into code. That’s where things actually become real for me. I even rarely come back to Figma after that, except to export assets, or when I need to solve more complex things.
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Antoine Minoux @antoineminoux.bsky.social · 14/01/2026
That’s usually how I work. I don’t use Figma to get things right. I use it to explore, mix ideas, try directions, delete a lot, and move fast without committing too early.
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Antoine Minoux @antoineminoux.bsky.social · 14/01/2026
I’m redesigning Fernand’s marketing site, and this is what my Figma looks like right now. It’s an absolute mess. Frames everywhere, half ideas, screenshots, random experiments, things that don’t belong together...
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Antoine Minoux @antoineminoux.bsky.social · 13/01/2026
Shipping a great product isn’t only about launching big features. It’s about healing 1,000 paper cuts. I’m collecting those small moments of product delight we've baked into @getfernand, and sharing them everyday on our way to $100k MRR. www.getfernand.com
getfernand.com
Fernand — The fast, calm customer support platform for SaaS
Fernand is the best customer support software for SaaS businesses. Blazingly fast. Keyboard shortcuts for everything. Designed to be calm.
010
Antoine Minoux @antoineminoux.bsky.social · 13/01/2026
Some users send Slack messages to their team channel, others send testimonial requests after a positive support experience, and I've even seen one case where someone sent chocolate programatically to users reaching out after an outage..! help.getfernand.com/features/sm...
help.getfernand.com
Smart snippets — Fernand Docs
Smart snippets are one of Fernand's powerful features, designed to supercharge your efficiency. Think of them as shortcuts to your most frequent actions. With just a few keystrokes, you can trigger various actions right from your conversation editor
110
Antoine Minoux @antoineminoux.bsky.social · 13/01/2026
What I love about smart snippets, is that they can include a Webhook action. That means a single /command can do the usual things like tagging, assigning, etc, but also trigger something outside Fernand.
100
Antoine Minoux @antoineminoux.bsky.social · 13/01/2026
Run multiple actions from a single slash command, right in the composer. —product craft series #002
110
Antoine Minoux @antoineminoux.bsky.social · 12/01/2026
Shipping a great product isn’t only about launching big features. It’s about healing 1,000 paper cuts. I’m collecting those small moments of product delight we've baked into @getfernand, and sharing them everyday on our way to $100k MRR. www.getfernand.com
getfernand.com
Fernand — The fast, calm customer support platform for SaaS
Fernand is the best customer support software for SaaS businesses. Blazingly fast. Keyboard shortcuts for everything. Designed to be calm.
010
Antoine Minoux @antoineminoux.bsky.social · 12/01/2026
Some users send Slack messages to their team channel, others send testimonial requests after a positive support experience, and I've even seen one case where someone sent chocolate programatically to users reaching out after an outage..! help.getfernand.com/features/sm...
help.getfernand.com
Smart snippets — Fernand Docs
Smart snippets are one of Fernand's powerful features, designed to supercharge your efficiency. Think of them as shortcuts to your most frequent actions. With just a few keystrokes, you can trigger various actions right from your conversation editor
110
Antoine Minoux @antoineminoux.bsky.social · 12/01/2026
What I love about smart snippets, is that they can include a Webhook action. That means a single /command can do the usual things like tagging, assigning, etc, but also trigger something outside Fernand.
100
Antoine Minoux @antoineminoux.bsky.social · 12/01/2026
Run multiple actions from a single slash command, right in the composer. —product craft series #002
100
Antoine Minoux @antoineminoux.bsky.social · 09/01/2026
Shipping a great product isn’t only about launching big features. It’s about healing 1,000 paper cuts. I’m collecting those small moments of product delight we've baked into @getfernand, and sharing them everyday on our way to $100k MRR. www.getfernand.com
getfernand.com
Fernand — The fast, calm customer support platform for SaaS
Fernand is the best customer support software for SaaS businesses. Blazingly fast. Keyboard shortcuts for everything. Designed to be calm.
010
Antoine Minoux @antoineminoux.bsky.social · 09/01/2026
Some users send Slack messages to their team channel, others send testimonial requests after a positive support experience, and I've even seen one case where someone sent chocolate programatically to users reaching out after an outage..! help.getfernand.com/features/sm...
help.getfernand.com
Smart snippets — Fernand Docs
Smart snippets are one of Fernand's powerful features, designed to supercharge your efficiency. Think of them as shortcuts to your most frequent actions. With just a few keystrokes, you can trigger various actions right from your conversation editor
100
Antoine Minoux @antoineminoux.bsky.social · 09/01/2026
What I love about smart snippets, is that they can include a Webhook action. That means a single /command can do the usual things like tagging, assigning, etc, but also trigger something outside Fernand.
100
Antoine Minoux @antoineminoux.bsky.social · 09/01/2026
Run multiple actions from a single slash command, right in the composer. —product craft series #002
100
Antoine Minoux @antoineminoux.bsky.social · 06/01/2026
Shipping a great product isn’t only about launching big features. It’s about healing 1,000 paper cuts. I’m collecting those small moments of product delight we've baked into @getfernand, and sharing them everyday on our way to $100k MRR. www.getfernand.com
getfernand.com
Fernand — The fast, calm customer support platform for SaaS
Fernand is the best customer support software for SaaS businesses. Blazingly fast. Keyboard shortcuts for everything. Designed to be calm.
010
Antoine Minoux @antoineminoux.bsky.social · 06/01/2026
Some users send Slack messages to their team channel, others send testimonial requests after a positive support experience, and I've even seen one case where someone sent chocolate programatically to users reaching out after an outage..! help.getfernand.com/features/sm...
help.getfernand.com
Smart snippets — Fernand Docs
Smart snippets are one of Fernand's powerful features, designed to supercharge your efficiency. Think of them as shortcuts to your most frequent actions. With just a few keystrokes, you can trigger various actions right from your conversation editor
100
Antoine Minoux @antoineminoux.bsky.social · 06/01/2026
What I love about smart snippets, is that they can include a Webhook action. That means a single /command can do the usual things like tagging, assigning, etc, but also trigger something outside Fernand.
100
Antoine Minoux @antoineminoux.bsky.social · 06/01/2026
Run multiple actions from a single slash command, right in the composer. —product craft series #002
100
Antoine Minoux @antoineminoux.bsky.social · 05/01/2026
Shipping a great product isn’t only about launching big features. It’s about healing 1,000 paper cuts. I’m collecting those small moments of product delight we've baked into @getfernand, and sharing them everyday on our way to $100k MRR. → www.getfernand.com
getfernand.com
Fernand — The fast, calm customer support platform for SaaS
Fernand is the best customer support software for SaaS businesses. Blazingly fast. Keyboard shortcuts for everything. Designed to be calm.
010
Antoine Minoux @antoineminoux.bsky.social · 05/01/2026
Undo send with a subtle time indicator —product craft series #001
100
Antoine Minoux @antoineminoux.bsky.social · 10/12/2025
I think this was possible before, but AI makes this way of working even more powerful. It absorbs the overhead so that we can now operate like ten. Follow along if you want to see our journey of getting to $100k MRR. I’ll share everything I learn, what works, and all the fuck ups along the way.
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Antoine Minoux @antoineminoux.bsky.social · 10/12/2025
Just fast loops until the product feels right. Once we release, we are getting direct feedback from our customers because we are also the one doing customer support, so there is no knowledge gap and we are able to quickly iterate, usually within minutes.
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Antoine Minoux @antoineminoux.bsky.social · 10/12/2025
Because he owns the API and the initial front-end integration, nothing needs to be communicated. Because I own copy, design and polish, nothing ends up half done. With no one to delegate stuff to, we both have to care about the entire experience. No handoffs. No specs. No waiting.
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