iiinova — where your digital self keeps evolving

Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 05/09/2025

Yep we’re in beta and got some prototypes I can share @martinjordan.com or can have a call and share what we’re planning.

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 17/05/2025

Want a nifty little tool to help you understand how many people who use your website, app, product, or service that might have a disability or impairment? Try our calculator out* accessibility.education.gov.uk/app/how-many... *it’s not a replacement for doing testing with real users.

accessibility.education.gov.uk

Find out how many people might have a disability or impairment, who could use your service

Estimate how many people might have a disability, impairment or other characteristics which might affect how they use your service.

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 16/05/2025

I’m loving the style of these - thinking of something similar to get up around offices and replace these (as useful as they are)

Posters on a glass wall showing the 10 government design principles.

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 23/04/2025

Great response to a team getting their service assessment report :)

The slack message says: I LOVE YOU.....

Cheers dude, really appreciate all your time and effort on this! its been a really good end to end experience for us.

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 20/04/2025

@kerry1yons.bsky.social and I were asked to write an article for #servicegazette about our work on standards and accessibility guidance over the last couple of years. We're pleased to say you can now read the online version that was in the recent print version. medium.com/the-service-...

medium.com

Developing standards and accessibility guidance

Improving services by making standards and accessibility simple

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 29/03/2025

It’s in our accessibility manual accessibility.education.gov.uk I thought I’d put a 301 redirect from the design manual to it, so will check that on Monday.

accessibility.education.gov.uk

Homepage

Everything you need to understand how we create accessible, inclusive products and services in the Department for Education.

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 28/02/2025

I’d be more surprised if EE’s app and website actually bloody worked for once. Atrocious digital products.

Screenshot of EE app saying “there’s a problem getting your updates right now”

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 23/02/2025

Have you recently given feedback to a product or service as an end user, about an accessibility issue? Either through contact info on their accessibility statement or other contact route? If so, would you mind having a quick chat with me or answer a few questions?

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 23/02/2025

Mistakes are easy to make were not all perfect. I’ll speak to the service owner tomorrow and get it resolved.

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 20/02/2025

Fear is caring and it’s on the people like me and many others to make sure we contribute and curate it to make it even better.

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 19/02/2025

Thanks Katie for raising this, we'll look into it. From first glance I assume you're talking about the logo image (as its awhite text logo for the usual dark blue background) and you'd expect it to be the inverted (black text logo)?

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 19/02/2025

We're recruiting for a content designer to join our teacher services division in the fantastic schools group. SEO / £41,458 / London, Manchester, Coventry or Sheffield Closes at 11:59pm on 2 March www.civilservicejobs.service.gov.uk/csr/jobs.cgi... #Jobs #CivilServiceJobs #Design #ContentDesign

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 17/02/2025

@benaldo.bsky.social came and met us in DfE last week and we had a really good chat about service Manual and various other bits, I have sympathy with the lack of support and it’s totally on GDS to fund, resource, and properly advocate for the centre if they are to make the impact they need to.

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 17/02/2025

Thanks Helen, we’re talking with Ben and will hopefully be contributing some things soon.

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 17/02/2025

It is frustrating but also we have our own needs for this training irrespective of the centre. And on working with the centre, we’re having conversations about things like this with them. Our long term goal is to eliminate some of our products in favour of it being for all, from the Service Manual

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 17/02/2025

We've launched our intermediate accessibility training module in the DfE Accessibility and inclusive design manual this morning. Working in the open means anyone can complete it regardless of who you are or where you work or what you do. accessibility.education.gov.uk/training #accessibility

accessibility.education.gov.uk

Training

Online training for learning about, and developing accessibility awareness and knowledge.

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 15/02/2025

Be under no illusion, the thermals will be out

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 15/02/2025

I may go for a little hike in the peaks tomorrow.

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 14/02/2025

What does it take to do things well? The right people, leadership, care, culture, tools, support, resources. A failing in one or more (often more) results in poor user experiences, technical debt, excuses, and waste of time and money. Pisses me off when I see it happening when it doesn’t have to.

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Reposted by Andy Jones 🏳️‍🌈

Ben #ActNow 🔥🌳🌊 @benaldo.bsky.social · 11/02/2025

Valuable time with DfE's @andyjones.bsky.social, @kerry1yons.bsky.social & @debblanch44.bsky.social today, seeing their great work filling gaps in Service Transformation standards, looking at how GDS might do this but whole-public-sector. #govdesign #govdigital

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 12/02/2025

Thanks for the time to join us and talk through gaps, opportunities and the work we’ve been doing for the last couple of years. Looking forward to being able to contribute more and wider.

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Reposted by Andy Jones 🏳️‍🌈

Jo Carter @jocarter.bsky.social · 31/01/2025

Considering a career in Service Design and want to skill up? Maybe you're already in a service design role and want to gain confidence? Here's a comprehensive post about what's available in the UK in 2025 - esp for public service and third sector folks. www.weareserviceworks.com/blog/become-...

weareserviceworks.com

How to become an accredited service designer in the UK

In this post, we examine three possible ways how to become an accredited service designer in the public or third sector in the UK in 2025. Which is for you?

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 31/01/2025

We're hiring 4 Senior service designer roles (G7) £56,353 (National) £60,373 (London) With additional capability-based pay allowance of up to £19,400 Apply before 11:55 pm on Thursday 13th February 2025 Read the advert for locations. www.civilservicejobs.service.gov.uk/csr/index.cg...

civilservicejobs.service.gov.uk

Senior Service Designer - Civil Service Jobs - GOV.UKGOV.UK

Search and apply for jobs in the UK Civil Service

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 29/01/2025

I could say something about these specific bullets….

Haggle over precise wordings of communications, minutes, resolutions.”
“‘Misunderstand’ orders. Ask endless questions or engage in long correspondence about such orders. Quibble over them when you can.”
“In making work assignments, always sign out the unimportant jobs first. See that the important jobs are assigned to inefficient workers of poor machines.”
“To lower morale and with it, production, be pleasant to inefficient workers; give them undeserved promotions. Discriminate against efficient workers; complain unjustly about their work.”

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 25/01/2025

Gold… if anyone sings that I’m outta there

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 25/01/2025

I’m with you. Figma has its place for people who want to use it. Much rather get dirty with some code or simple paper and pens

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 25/01/2025

EE’s web and app user exp is atrocious, it’s slow, buggy, and often just get this when trying to do the simplest of things like view a bill. This isn’t even a new thing, for years it’s been crap.

EE website showing a message saying the service isn’t working right now.

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 29/12/2024

Want to eat better in 2025? Here’s a night Gousto link for you Here’s my link to try Gousto! Use it to get 65% off your first box, PLUS 25% off all other boxes in your first two months. gousto.co.uk/raf?promo_co...

gousto.co.uk

Gousto

Get 65% off your first box plus 25% off other boxes in your first two months

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 17/12/2024

Great post from Rob in the Vulnerable Children and Families team about the power of design histories. They aren’t just for working in the open, but help tell the story of changes to a product or service over time, and that all important, “why”. dfedigital.blog.gov.uk/2024/12/04/m...

dfedigital.blog.gov.uk

Making the most of design histories

At the Department for Education (DfE), all designers working on service teams are required to work ‘in the open’. One way we do this is by sharing our design thinking through design histories. Design...

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 07/12/2024

Same. …. a "frustration, a genuine annoyance" according to another source, about how hard it seems to be to get things done. www.bbc.co.uk/news/article...

bbc.co.uk

Laura Kuenssberg: No more Mr Nice Guy for Keir Starmer

The prime minister set out his

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 03/12/2024

Fancy coming to work in DfE as Lead Service Designer (G6) with capability-based pay allowance? Apply before 15th December (Salary £68,623 and up to additional £20,750 CBP allowance) Locations: Coventry, Manchester, Darlington, Sheffield. www.civilservicejobs.service.gov.uk/csr/index.cg...

civilservicejobs.service.gov.uk

Lead Service Designer - Civil Service Jobs - GOV.UKGOV.UK

Search and apply for jobs in the UK Civil Service

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 29/11/2024

We’ve had it rolled out and honestly it’s shockingly poor at doing anything remotely productivity-enhancing. I wish I could turn it off.

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 29/11/2024

Being able to move around government more easily, do stints elsewhere would dramatically improve outcomes for everyone, build knowledge, capability, awareness, empathy, and go some way to improving retention, morale and diversity.

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Reposted by Andy Jones 🏳️‍🌈

Jeni Tennison @jenitennison.com · 28/11/2024

Hearing about a public body that's just bought Microsoft Copilot licenses – because a senior leader thinks everyone should be using AI! – and told their staff to tell them what they could be used for. No policies, no training, no method of assessment about impact or for learning about what works.

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Reposted by Andy Jones 🏳️‍🌈

Kerry Lyons @kerry1yons.bsky.social · 28/11/2024

I'm part of a group of content designers across DfE services and GOV.UK content that are drafting a plain language standard. We've based this on need and xgov conversations. Today we shared with our community. Feeling invigorated for the next stage #standards #servicestandards

Screenshot of a lucid board of a heading stating Draft DfE plain language standard with several post it notes with comments.

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 21/11/2024

When you get asked this kind of question in a work survey... Do you feel Copilot has had a meaningful impact on your wellbeing?

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 18/11/2024

Lots of new people following me from the twitter / x-odus. What do followers want to see from me?

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 26/10/2024

Greggs pack of 6 mince pies are hands down the best there is. They beat any supermarket “premium” offerings.

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 18/10/2024

As we're recruiting for 5 senior service designers in DfE, I've had a lot of people ask about the roles and what it's like here. I can't answer everyone, so I've written about what service design in DfE is, the kind of things we are working on, and our plans. www.linkedin.com/posts/andyjo...

linkedin.com

Andy Jones on LinkedIn: Service Design in the Department for Education

As we're recruiting for 5 senior service designers, I've had a lot of people ask about the roles and what it's like. I can't answer or talk with everyone, so…

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 15/10/2024

5 x Senior (G7) Service Designer roles now live in DfE Digital, Data and Technology £56,353 (National) / £60,373 (London) With up to an allowance of up to £19,400 capability-based pay. See advert for more information. Closes 30th October 2024 www.civilservicejobs.service.gov.uk/csr/index.cg...

civilservicejobs.service.gov.uk

Senior Service Designer - Civil Service Jobs - GOV.UKGOV.UK

Search and apply for jobs in the UK Civil Service

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 07/10/2024

Keeping a very close eye on all of this. 🙂

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Reposted by Andy Jones 🏳️‍🌈

Janet Hughes @janethughes.bsky.social · 06/10/2024

16. Not ‘just’ UCD. Let’s reset our ambition on putting users and careful design at the heart of all the things. Co-design and delivery, proper meaningful engagement, social research, policy not just digital iteration, a mature / grown up relationship with stakeholders...

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 07/10/2024

Absolutely, it can’t be just left to a few people to do this work and not get support to drive innovation and shareable products or ideas forward, need a centralised innovation centre or just the ability to submit ideas to be funded, developed, taken forward.

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 03/10/2024

Guess you saw my responses then ❤️

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 01/10/2024

Can we also stop creating strategies all the time I’ve been in public sector for 15 years and don’t think I’ve ever not been under the influence of “a strategy” or “reorg” it’s depressing, tiring and a waste of money, time, effort, energy and saps the life out of everyone that has to “be engaged”

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 01/10/2024

digital identities like in Estonia. Being bold with our ambitions to reduce waste, duplication, improve data sharing across gov, really and truly achieve “tell us once” why do I have to change my name and address on multiple gov services and repeatedly provide the same info over and over again?

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Andy Jones 🏳️‍🌈 @andyjones.bsky.social · 01/10/2024

What works, is people having the same ambitions being able to collaborate and honestly the best way this happens is on the x-gov slack. It’s a godsend for getting things done x-gov, collaborating, finding people, and sharing. Nothing else comes close.

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