The online delivery company agreed to give pay relief to workers and to accept monitoring of its methods after it underpaid — or didn’t pay — 264,000 workers.

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We can put online users in the driver's seat instead.

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The WAO researches and audits work algorithms to empower workers. Companies increasingly rely on opaque, black-box algorithms to determine pay, scheduling, and access to work, while the data needed to understand and challenge these systems remains out of reach for workers and organizers. To address this gap, the WAO develops technology-enabled research tools, data infrastructure, and academic–organizer partnerships that support existing labor and worker organizations. By building meaningful relationships with worker organizers, crowdsourcing data, conducting transparent and policy-relevant research, and thinking deeply about the data workers need both now and in the next 5-20 years, the WAO aims to increase worker power, inform policymaking, and improve conditions for workers today and in the future.

A new tool developed by Princeton researchers provides gig workers access to aggregate wage data that companies do not provide, a boon for rideshare labor

The OpenCourier protocol opens up opportunities for delivery workers to own the platforms that manage their livelihoods. We introduce the protocol, welcoming contributors and comments.

Bonsai is a research system that replaces black-box engagement models with intentional, natural language-based curation.

Social media feeds are populated by algorithms designed to keep users engaged. Now, researchers at Princeton are studying what happens when users can

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Bonsai is a research system that replaces black-box engagement models with intentional, natural language-based curation.

A new tool developed by Princeton researchers provides gig workers access to aggregate wage data that companies do not provide, a boon for rideshare labor

From platforms to communities: a federated social web with shared foundations and co‑created spaces for gathering, care, connection, and stewardship.

Applications are now open for Princeton University’s Center for Information Technology Policy (CITP) 2026-27 Fellows Program. Candidates are encouraged to apply by the start-of-review date of December...