Government proposal is illusory, ineffective, unprecedented in the Western world, and unfair to passengers.

When another passenger took his carry-on bag off a plane, Royce Reece was frustrated. When he was quoted $567 to have it returned to him from the Vancouver airport’s lost and found, he was outraged.

Carney hasn’t spent all that much time here lately. Maybe he should use his private-jet privileges to refamiliarize himself.

Canadian public is now abuzz about Porter Airlines flight PD444 after it was cancelled because a child refused to buckle up for take off.

YouTube video by Air Passenger Rights

An Edmonton couple is stuck in St. Lucia as citizenship status has prevented one of them from taking the flight WestJet wanted to rebook them on, which would go through the U.S.

The two sides agreed to a tentative deal early Monday morning that the union said addresses the “wage gap” between flight attendants at WestJet and other Canadian carriers.

YouTube video by Air Passenger Rights

YouTube video by Air Passenger Rights

YouTube video by Air Passenger Rights

Canada's APPR stand in stark contrast to the European Union's gold-standard passenger-protection regime.

YouTube video by Air Passenger Rights

Even if a strike doesn’t end up happening, the 72-hour strike notice means WestJet could start cancelling flights pre-emptively, according to one expert.

A couple who was forced to play planes, trains, and automobiles with their travel plans ahead of a strike by Air Canada flight attendants last summer say they’re still out $1,500, in a situation an ai...

A couple who was forced to play planes, trains, and automobiles with their travel plans ahead of a strike by Air Canada flight attendants last summer say they’re still out $1,500, in a situation an ai...

YouTube video by Rob Breakenridge Show

The looming disruption of a possible WestJet strike is weighing on air travellers with plans to take off over the long weekend.

Even if a strike doesn’t end up happening, the 72-hour strike notice means WestJet could start cancelling flights pre-emptively, according to one expert.

You are owed cash compensation, rebooking on competitors, meals, and accommodation. These cancellations are within the carrier's control and not...

YouTube video by Air Passenger Rights

An Ontario Superior Court judge has struck down a rule that blocks travellers from sharing the outcome of passenger complaints made to the country’s transport regulator.

It took two-and-a-half months for Michael Hunter to get reimbursed by Air Canada for his damaged luggage.

Transport Canada says the new dispute resolution system will deliver “faster and fairer outcomes for travellers.”

Ryanair says that unlike others it will not be cancelling summer flights as it hedged fuel contracts before Iran war

A Nova Scotia mother says following her 10-year-old daughter’s death, Air Canada failed to refund one of the flights for a trip she'd planned for them, leaving her to chase down answers for months dur...

YouTube video by Air Passenger Rights

YouTube video by Air Passenger Rights

YouTube video by Air Passenger Rights

The airline said it regrets the situation and was doing an urgent "comprehensive internal search" for the award.

Growing concern over how companies use personal data to set prices is sparking debate across Canada, including among Alberta consumers, after a federal push to ban the practice failed in Parliament.

Regulator agreed to exempt carriers from cash penalties if flight disruptions arose from mechanical issues or labour strikes

Internal documents show airlines and then Transport Minister Anita Anand pressed the Canadian Transportation Agency to scale back a proposed complaints fee — raising concerns about political interfere...

Two WestJet passengers were denied compensation after being told their flights were cancelled for safety reasons. But flight records suggest the airline shuffled planes and avoided paying.

YouTube video by Air Passenger Rights

For passenger rights activist Gabor Lukacs, fighting Air Canada, WestJet and the others is a big mathematical problem and an even bigger matter of principle

Canada's airline regulator says it will probe the recent flight disruptions that occurred in the popular tourist destination of Puerto Vallarta, Mexico.

British Columbians who were stuck in Mexico after violence erupted in Puerto Vallarta say they feel abandoned by WestJet with no help to get home.

Canadian airlines resume their operations in Puerto Vallarta, stranded Albertans still down there are in a race against time to get back. Edward Djan has more.

Regulator faces backlog of 93,000 cases, while resolutions process can take more than a year to begin

Advocacy group argues Canadians should have access to rulings from Canadian Transportation Agency

The court ruled against Air Canadas argument the passenger shouldn’t have booked replacement flights, but instead wait for the airline.

Canada’s biggest airlines are opposing a court challenge to rules that advocates say muzzle travellers.

MEPs want to maintain a traveller’s right to compensation for a three-hour delay while also pushing for simpler reimbursement procedures and free cabin luggage.