By Cory Doctorow (GPG 0xBF3D9110957E5F4C) @doctorow.pluralistic.net · 07/09/2026Put another way: Sirius believes that its profits come in part from the fact that dissatisfied customers can't figure out how to cancel their service. 26916
By Cory Doctorow (GPG 0xBF3D9110957E5F4C) @doctorow.pluralistic.net · 07/09/2026Then there's the online insurance company eHealth, whose execs crowed about a new "innovation" that forced senior patients to painstakingly enter a long list of their medications and doctors, but did not give them any way to export that data. 36310
By Cory Doctorow (GPG 0xBF3D9110957E5F4C) @doctorow.pluralistic.net · 07/09/2026The lengthy investment of time in getting set up on eHealth would stop customers from leaving, because they wouldn't want "to repeat all of that information over the phone." 1412
KWierso @kwierso.com · 07/09/2026Partner verifies her medications list via mychart prior to appointments using pre-checkin. We get to the office for her appointment 12 hours later and they hand her a three page printout of her medications to verify by hand. 5201
ERTBen @ertben.bsky.social · 07/09/2026Substack does stuff like this to make it hard for writers to switch away from their Nazi-promoting site. 000
