Executives bragged about their "contractual restrictions, bundling and ecosystem lock-in, and switching costs."
You can get a sense of these in a short accompanying article by the study's co-author Christopher Stewart:
www.promarket.org/2026/09/04/a...
promarket.org
American Companies Expect Their Customers To Stay Much Longer. That May Be Making the Economy Less Competitive - ProMarket
In new research, Li Azinovic-Yang, John D. Kepler, Ava E. Speros, and Christopher R. Stewart find that over the last two decades, companies in the United States have grown to expect customer relations...