iiinova — where your digital self keeps evolving

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By Cory Doctorow (GPG 0xBF3D9110957E5F4C) @doctorow.pluralistic.net · 11/06/2026

And when the vibe-coded back-end scripts shit the bed and lose or misinterpret your data, you have no choice but to endure an infinite telephone hold queue (if you're lucky) or get shunted to a customer service bot (if you're unlucky): pluralistic.net/2025/11/11/s... 72/

pluralistic.net

Pluralistic: A tale of three customer service chatbots (12 Nov 2025) – Pluralistic: Daily links from Cory Doctorow

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By Cory Doctorow (GPG 0xBF3D9110957E5F4C) @doctorow.pluralistic.net · 11/06/2026

It's entirely possible to build webforms that are thoughtful, fast, respectful of our time, and well-processed. 73/

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By Cory Doctorow (GPG 0xBF3D9110957E5F4C) @doctorow.pluralistic.net · 11/06/2026

The problem is that fielding these forms requires that the form-giver undertake some intensive, moderately expensive work (once), while skipping this step merely requires that we all perform intensive, time-consuming work (over and over and over again): mohkohn.co.uk/writing/html... 74/

mohkohn.co.uk

How building an HTML-first site doubled our users overnight

My client was a utility company, and they had a big problem...

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