iiinova — where your digital self keeps evolving

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By Cory Doctorow (GPG 0xBF3D9110957E5F4C) @doctorow.pluralistic.net · 11/03/2026

Long before companies shifted their customer service to AI chatbots, they shifted the work to overseas call centers where workers were prohibited from diverging from a script that made it all but impossible to resolve your problems: pluralistic.net/2025/08/06/u... 17/

pluralistic.net

Pluralistic: Which jobs can be replaced with AI? (06 Aug 2025) – Pluralistic: Daily links from Cory Doctorow

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By Cory Doctorow (GPG 0xBF3D9110957E5F4C) @doctorow.pluralistic.net · 11/03/2026

These companies didn't want to do customer service in the first place, so they sent the work to India. 18/

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By Cory Doctorow (GPG 0xBF3D9110957E5F4C) @doctorow.pluralistic.net · 11/03/2026

Then, once it became possible to replace Indian call center workers who weren't allowed to solve your problems with chatbots that *couldn't* resolve your problems, they fired the Indian call center workers and replaced them with chatbots. 19/

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