By Cory Doctorow (GPG 0xBF3D9110957E5F4C) @doctorow.pluralistic.net · 11/03/2026That turns out to be the defining characteristic of work that is turned over to AI. Think of the rapid replacement of customer service call centers with AI. 16/ 1493
By Cory Doctorow (GPG 0xBF3D9110957E5F4C) @doctorow.pluralistic.net · 11/03/2026Long before companies shifted their customer service to AI chatbots, they shifted the work to overseas call centers where workers were prohibited from diverging from a script that made it all but impossible to resolve your problems: pluralistic.net/2025/08/06/u... 17/pluralistic.netPluralistic: Which jobs can be replaced with AI? (06 Aug 2025) – Pluralistic: Daily links from Cory Doctorow 1576
By Cory Doctorow (GPG 0xBF3D9110957E5F4C) @doctorow.pluralistic.net · 11/03/2026These companies didn't want to do customer service in the first place, so they sent the work to India. 18/ 1472
