Kate Violette @kateviolette.com · 15/03/2026it will forever be baffling to me when services and systems utterly collapse in the face of a name change like "wh- wh- what do you mean you CHANGED your NAME? WHO DOES THAT?!?! well now how the fuck is our software supposed to work?!" 2150
Justin Busch @cdfleblog.bsky.social · 15/03/2026I recently moved apartments, and Cox Cable insisted I had to create a new account because I changed my address. These things are unnecessarily brittle in the face of any changes, although I bet that's more about giving the reps very limited tools so they don't do real damage. 021
