Pavel @spavel.bsky.social · 10/06/2025There's a method called Net Promoter Score that's really stupid but the one idea it gets right is: when the response to your pitch is ambivalence, that's not neutral - that's bad. 11152
Pavel @spavel.bsky.social · 10/06/2025Let's imagine another response: "yeah it's nice, it's cool. I like it." Positive, right? We can validate our idea? Of course it's negative! Were you not paying attention? "I like it" doesn't count for shit. You're not a shitpost collecting likes. You're trying to sell a product. 1803
Pavel @spavel.bsky.social · 10/06/2025This participant probably only came to the study for the free gift card. They were thinking about dragons while you were doing your demo. They don't care and will never care. "It's great, there's nothing wrong with it" is even worse. Nothing is perfect! But they didn't think about how they'd use it 2802
