If you wanted to refer to this rant in a professional context, a cleaned up version is now up!
The design of LLM chatbots doesn't only make hallucination inevitable - it makes the user less likely to spot errors and react to them. The path of least resistance is drawn thru thoughtless copy-pasting.
nngroup.com
AI Chatbots Discourage Error Checking
AI hallucinations threaten the usefulness of LLM-generated text in professional environments, but today’s LLMs encourage users to take outputs at face value.
@spavel.bsky.socialHaters tell me "but that's not the technology's fault, you can also use it to enhance your own writing rather than outsource everything to the machine"
And this is a great lesson in User Experience Design: you CAN but you WON'T, because of how the software is designed.
Let's talk about friction.
