Review of Referral Arrangements 2026: Have your say.

We share information, guidance and support to help businesses prevent and minimise complaints. We'll update this page with new laws and regulations for the industry as well as sector-specific…

Lesley Horton, The Property Ombudsman, discusses the impact of housing reform and artificial intelligence on the nature of property complaints.

The latest updates about our service, policy developments and insight reports to promote best practice and prevent complaints.

Agents say some renters wrongly believe permission to have a pet is guaranteed.

Dual fee disputes remain one of the most persistent and complex issues in the residential property sector.

Our Codes of Practice are the gold standard for the property industry with the Sales and Lettings codes approved by the Chartered Trading Standards Institute.

Find out how to make a complaint about a property business, the resolution process and links to information and organisations who can help.

The latest updates about our service, policy developments and insight reports to promote best practice and prevent complaints.

Our Annual Review reports provide an insight into the depth and breadth of our casework, emerging trends and our collaboration with industry and consumer groups.