It’s all well and good to develop a technology strategy, articulate and document the strategy, and agree (supposedly) on that strategy. But what do you do when one or more of the tech teams act in app...

We often try to “institutionalize” things that work into repeatable processes—and most of the time, it doesn’t work. The process ends up becoming unwieldy, eventually failin…

Billy Joel had it right: It's a matter of trust. Too often Operations, Engineering, and Architecture teams don't trust one another--and nobody trusts leadership (and vice versa!). On today's Heavy Str...

Billy Joel had it right: It's a matter of trust. Too often Operations, Engineering, and Architecture teams don't trust one another--and nobody trusts leadership (and vice versa!). On today's Heavy Str...

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Terry Slattery joins Tom and Russ to continue the conversation on network automation—and why networks are not as automated as they should be. This is part one of a two-part series; the first …