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Symphony Labs

@symphonylabs.cc

symphonylabs.cc | We do not answer DMs here, email us at support@symphonylabs.cc for any questions or concerns. Verification of account ownership: symphonylabs.cc/verification.txt

Posts Replies Media

Symphony Labs @symphonylabs.cc · 14/08/2026

You can email any further questions to technical@symphonylabs.cc.

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Symphony Labs @symphonylabs.cc · 14/08/2026

Obviously this was a massive failure on our part and we deeply apologize for it, we take full responsibility for our failure and we understand any and all customer disappointment in us for this grave error.

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Symphony Labs @symphonylabs.cc · 14/08/2026

The reason we have waited this long to bring this up is because we have paid for multiple security audits on our entire codebase from professionals and people in the DIY HRT community in order to ensure that this was fixed and that no mistakes like this happen in the future.

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Symphony Labs @symphonylabs.cc · 14/08/2026

To fix this, we have changed the system in which we do order tracking. We fixed the endpoint to remove this issue and now when tracking an order, a email and order number must be entered, and then the tracking number is emailed to the user.

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Symphony Labs @symphonylabs.cc · 14/08/2026

In short: there was an exploit related to our order tracking system that allowed an attacker to do a specific request on an API and get customer PII from it. Based off server logs, under 15 people were affected by this. Any and all users who had PII compromised have been emailed.

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Symphony Labs @symphonylabs.cc · 14/08/2026

Hi, We’re here to disclose a security vulnerability and give some information about who it affected, what happened, and how we have made sure that something like this won’t happen again. 🧵

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Symphony Labs @symphonylabs.cc · 09/07/2026

Hi all!

All of our products are currently out of stock, and we're awaiting Janoshik tests on a number of things before we sell them, so we're going to be taking a 7-10 day break to brew, internally reorganize, and fix up some of our shortcomings.

Hera HRT recently restocked all of their vials, so we feel safe with people purchasing from them while we take a short break to get our stuff together.

All existing orders will be sent out, and we will still be responding to support emails, likely at a slower speed than usual. Orders without a tracking number will have a tracking number made for them, and the tracking information will be emailed to you.

While we are on this break, we recommend that you use https://valerie.vg/ to find other currently open homebrewers in your region. All the labs on there are vetted well and we trust them to give you safe and well made vials.

We will reopen with all products in stock at some time between the 15th and 18th of July.

All the best,
Symphony Labs Team

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Symphony Labs @symphonylabs.cc · 08/07/2026

Our server is back up and we have changed to a new server host to avoid future downtime. The server host we previously used turned out to be a very poor choice that lead to significant downtime for us, in the future we hope that we can maintain something closer to four 9's.

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Reposted by Symphony Labs

Valerie.vg @valerie.vg · 08/07/2026

Quick correction, they're offering refunds _and_ a reshipment from elsewhere, it's not an "or".

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Reposted by Symphony Labs

Valerie.vg @valerie.vg · 07/07/2026

Symphony Labs have been having some issues with their UK shipping and are currently contacting customers offering refunds or a new shipment from elsewhere. If you still haven't heard anything in a few days then send them an email with your order number.

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Symphony Labs @symphonylabs.cc · 08/07/2026

This account will serve as official communications for symphonylabs.cc, you can view the verification that this is us at symphonylabs.cc/verification.txt.

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