Sep 30, 12:31 PDT **Resolved** - This incident has been resolved. Sep 30, 11:54 PDT **Monitoring** - A fix has been implemented and we are monitoring the results. Sep 30, 11:39 PDT **Investigating** - We are aware of an issue preventing some users from purchasing or enrolling in classes on Outschool. Our team is actively working to resolve the issue. Check back for updates.

Jun 22, 08:27 PDT **Resolved** - The issue affecting access to Outschool classrooms has been resolved. If you were impacted by the outage and missed a class or experienced disruptions, please contact us at support@outschool.com. Our support team will review and issue refunds for impacted classes. Jun 22, 07:41 PDT **Monitoring** - We are currently experiencing an issue with our third-party video provider, Zoom, that is preventing some Outschool users from joining live classes. This is related to an active Zoom outage affecting customers, including Outschool. Learners and educators may experience difficulty launching or joining Zoom classrooms from Outschool. You can locate Zoom's status updates here: https://www.zoomstatus.com/ Our team is monitoring the situation and will provide updates as we learn more from Zoom. If you are unable to access class due to this issue, please email support@outschool.com to receive a refund. Thank you for your patience while Zoom works to resolve the issue.

Apr 13, 17:38 PDT **Monitoring** - A fix has been implemented and we are monitoring the results. A few things may still be out of date for bit but will eventually catch up. Apr 13, 16:07 PDT **Identified** - We’re currently investigating an issue with our search system that’s causing stale or outdated results to appear on Outschool. You may notice that new classes, updates, or changes are not reflected in search as expected. Other parts of the site are operating normally. We’ll share another update as soon as we know more.

Mar 12, 10:51 PDT **Resolved** - The issue preventing some learners from accessing classroom attachments has been resolved. If you continue experiencing problems, please contact support. Mar 12, 10:14 PDT **Identified** - We’ve identified the cause of the issue preventing some learners from accessing attachments in their classrooms. Our team is working on implementing a fix. Mar 12, 09:12 PDT **Investigating** - We’re aware that some learners are currently unable to access attachments in their classrooms. Our team is investigating the issue.

**THIS IS A SCHEDULED EVENT Mar 10, 19:30 - 22:00 PDT** Mar 3, 13:27 PST **Update** - We will be undergoing scheduled maintenance during this time. Mar 3, 13:24 PST **Scheduled** - We will be undergoing scheduled maintenance during this time. We will be performing scheduled maintenance on March 10th from 7:00 PM to 9:30 PM PDT. During this time, classes will continue as usual, but certain account and enrollment management services will be temporarily unavailable as we enhance our platform.

Feb 24, 08:29 PST **Identified** - We are currently experiencing delivery issues with Hotmail email addresses. If you are contacting us from a Hotmail account and receive an “Undeliverable” message, please reach out to Support via the website chat messenger or use an alternate email address.

Feb 20, 10:49 PST **Resolved** - This incident has been resolved. Feb 20, 10:24 PST **Monitoring** - A fix has been implemented and we are monitoring the results. Feb 20, 10:11 PST **Identified** - The issue has been identified and a fix is being implemented. Feb 20, 10:09 PST **Investigating** - We are currently investigating class access issues.

**THIS IS A SCHEDULED EVENT Feb 17, 19:00 - 21:30 PST** Feb 10, 09:13 PST **Scheduled** - We will be performing scheduled maintenance on February 17th from 7:00 PM to 9:30 PM PST. During this time, classes will continue as usual, but certain account and enrollment management services will be temporarily unavailable as we enhance our platform.

Jan 9, 13:28 PST **Resolved** - This incident has been resolved. Jan 9, 12:12 PST **Investigating** - We’re currently experiencing intermittent issues and delays due to a third-party vendor, which may affect certain aspects of our Customer Support, including our Help Center and chat feature. Our team is actively monitoring the situation. If you need assistance, please email support@outschool.com, and we’ll follow up as soon as possible.

Nov 19, 13:06 PST **Investigating** - We're seeing an intermittent Zoom issue for some users attempting to join live Outschool classes. We've reached out to Zoom about the issue and are monitoring updates. If your learner missed a class due to this incident, please contact support@outschool.com for assistance.

Nov 19, 06:46 PST **Resolved** - This incident has been resolved. Nov 19, 04:43 PST **Monitoring** - A fix has been implemented and we are monitoring the results. Nov 18, 19:25 PST **Identified** - Zoom has reported an incident causing delays for some users attempting to join live Outschool classes. Zoom is currently investigating the issue, and we are monitoring updates. If your learner missed a class due to this incident, please contact support@outschool.com for assistance

Nov 18, 10:18 PST **Resolved** - This incident has been resolved. Nov 18, 05:16 PST **Update** - We are continuing to monitor for any further issues. Nov 18, 05:15 PST **Update** - We are continuing to monitor for any further issues. Nov 18, 05:14 PST **Monitoring** - We’re aware of intermittent issues and delays due to a third party vendor affecting parts of Outschool, Customer Support, and general website access. Our team is monitoring the situation. Please email support@outschool.com if you’re having trouble, and we’ll follow up as soon as possible.

Oct 20, 17:21 PDT **Resolved** - This incident has been resolved. Oct 20, 09:37 PDT **Monitoring** - We’re aware of intermittent issues and delays due to a third party vendor affecting parts of Outschool, including Zoom, Customer Support, and general website access. Our team is monitoring the situation. Please email support@outschool.com if you’re having trouble, and we’ll follow up as soon as possible.

Oct 20, 09:37 PDT **Monitoring** - We’re aware of intermittent issues and delays due to a third party vendor affecting parts of Outschool, including Zoom, Customer Support, and general website access. Our team is monitoring the situation. Please email support@outschool.com if you’re having trouble, and we’ll follow up as soon as possible.

Oct 20, 03:50 PDT **Resolved** - This incident has been resolved. Oct 20, 02:48 PDT **Monitoring** - Outschool.com is online after a brief period of service issues as a result of a third party vendor. We are monitoring service availability.

Sep 25, 20:49 PDT **Completed** - The scheduled maintenance has been completed. Sep 25, 19:00 PDT **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 25, 18:51 PDT **Update** - We will be undergoing scheduled maintenance during this time. Sep 19, 09:32 PDT **Scheduled** - We will be performing scheduled maintenance on Sept 25th from 7:00 PM to 9:30 PM PDT. During this time, classes will continue as usual, but certain account and enrollment management services may be temporarily unavailable as we enhance our platform.

**THIS IS A SCHEDULED EVENT Sep 25, 19:00 - 21:30 PDT** Sep 19, 09:32 PDT **Scheduled** - We will be performing scheduled maintenance on Sept 25th from 7:00 PM to 9:30 PM PDT. During this time, classes will continue as usual, but certain account and enrollment management services may be temporarily unavailable as we enhance our platform.

**THIS IS A SCHEDULED EVENT Sep 25, 19:00 - 21:30 PDT** Sep 19, 09:32 PDT **Scheduled** - We will be performing scheduled maintenance on Sept 25th from 7:00 PM to 9:30 PM PDT. During this time, classes will continue as usual, but certain account and enrollment management services may be temporarily unavailable as we enhance our platform.

Aug 21, 13:25 PDT **Resolved** - The Zoom issue has been resolved. Aug 21, 11:35 PDT **Monitoring** - Zoom reports the issue has been resolved - we will continue to monitor. Please contact support@outschool.com for assistance with refunds from missed classes. Aug 21, 11:24 PDT **Identified** - Zoom is experiencing issues that may prevent some classes from taking place. Please reach out to support@outschool.com for assistance with refunds from missed classes.

Apr 16, 15:54 PDT **Resolved** - The earlier Zoom outage has been resolved, and classes are now able to proceed as normal. If you continue to experience any issues, please contact us at support@outschool.com. Apr 16, 13:45 PDT **Monitoring** - Zoom is back online, and classes can be started as normal. We are monitoring the situation for any other issues. Apr 16, 12:08 PDT **Identified** - The Zoom API is experiencing an outage, which is disrupting teachers' ability to start classes.

Apr 16, 12:08 PDT **Identified** - The Zoom API is experiencing an outage, which is disrupting teachers' ability to start classes.

Apr 8, 22:00 PDT **Completed** - The scheduled maintenance has been completed. Apr 8, 19:03 PDT **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 8, 19:02 PDT **Scheduled** - We will be undergoing scheduled maintenance during this time. Apr 8, 19:00 PDT **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 3, 09:13 PDT **Scheduled** - We will be performing scheduled maintenance on April 8th from 7:00 PM to 9:30 PM PDT. During this time, classes will continue as usual, but certain account and enrollment management services may be temporarily unavailable as we enhance our platform. For more details, please visit our support page. Thank you for your patience and understanding.

**THIS IS A SCHEDULED EVENT Apr 8, 19:00 - 21:30 PDT** Apr 3, 09:13 PDT **Scheduled** - We will be performing scheduled maintenance on April 8th from 7:00 PM to 9:30 PM PDT. During this time, classes will continue as usual, but certain account and enrollment management services may be temporarily unavailable as we enhance our platform. For more details, please visit our support page. Thank you for your patience and understanding.

**THIS IS A SCHEDULED EVENT Apr 8, 19:00 - 21:30 PDT** Apr 3, 09:13 PDT **Scheduled** - We will be performing scheduled maintenance on April 8th from 7:00 PM to 9:30 PM PDT. During this time, classes will continue as usual, but certain account and enrollment management services may be temporarily unavailable as we enhance our platform. For more details, please visit our support page. Thank you for your patience and understanding.

**THIS IS A SCHEDULED EVENT Mar 31, 19:00 - 21:30 PDT** Mar 26, 10:13 PDT **Update** - We will be undergoing scheduled maintenance during this time. Mar 26, 10:12 PDT **Update** - We will be undergoing scheduled maintenance during this time. Mar 24, 14:56 PDT **Update** - We will be undergoing scheduled maintenance during this time. Mar 24, 14:56 PDT **Update** - We will be undergoing scheduled maintenance during this time. Mar 31, 13:38 PDT **Scheduled** - We will be performing scheduled maintenance on March 31st from 7:00 PM to 9:30 PM PDT. During this time, classes will continue as usual, but certain account and enrollment management services may be temporarily unavailable as we enhance our platform. For more details, please visit our support page. Thank you for your patience and understanding.

**THIS IS A SCHEDULED EVENT Mar 31, 19:00 - 21:30 PDT** Mar 24, 14:56 PDT **Update** - We will be undergoing scheduled maintenance during this time. Mar 24, 14:56 PDT **Update** - We will be undergoing scheduled maintenance during this time. Mar 31, 13:38 PDT **Scheduled** - We will be performing scheduled maintenance on March 31st from 7:00 PM to 9:30 PM PDT. During this time, classes will continue as usual, but certain account and enrollment management services may be temporarily unavailable as we enhance our platform. For more details, please visit our support page. Thank you for your patience and understanding.

Mar 18, 22:00 PDT **Completed** - The scheduled maintenance has been completed. Mar 18, 19:00 PDT **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 18, 18:33 PDT **Update** - We will be undergoing scheduled maintenance during this time. Mar 18, 08:15 PDT **Scheduled** - We will be performing scheduled maintenance on March 18th from 7:00 PM to 9:00 PM PDT. During this time, classes will continue as usual, but certain account and enrollment management services may be temporarily unavailable as we enhance our platform. For more details, please visit our support page. Thank you for your patience and understanding.

**THIS IS A SCHEDULED EVENT Mar 18, 19:00 - 21:30 PDT** Mar 18, 08:15 PDT **Scheduled** - We will be performing scheduled maintenance on March 18th from 7:00 PM to 9:00 PM PDT. During this time, classes will continue as usual, but certain account and enrollment management services may be temporarily unavailable as we enhance our platform. For more details, please visit our support page. Thank you for your patience and understanding.

**THIS IS A SCHEDULED EVENT Mar 18, 07:00 - 10:03 PDT** Mar 11, 11:32 PDT **Scheduled** - We will be performing scheduled maintenance on March 18th from 7:00 PM to 9:00 PM PDT. During this time, classes will continue as usual, but certain account and enrollment management services may be temporarily unavailable as we enhance our platform. For more details, please visit our support page. Thank you for your patience and understanding.

**THIS IS A SCHEDULED EVENT Mar 18, 07:00 - 10:03 PDT** Mar 11, 11:32 PDT **Scheduled** - We will be performing scheduled maintenance on March 18th from 7:00 PM to 9:00 PM PDT. During this time, classes will continue as usual, but certain account and enrollment management services may be temporarily unavailable as we enhance our platform. For more details, please visit our support page. Thank you for your patience and understanding.

Mar 10, 11:50 PDT **Resolved** - This incident has been resolved. Mar 10, 11:09 PDT **Monitoring** - A fix has been implemented and we are monitoring the results. Mar 10, 10:56 PDT **Identified** - The issue has been identified and a fix is being implemented. Mar 10, 10:41 PDT **Investigating** - We are currently investigating reports of delays occurring for some users when loading search results or class listings pages. We apologize for the inconvenience. Our engineers are working to resolve this issue as soon as possible. We will share updates here as soon as we have them.