This post is the first in our Responsible Tech series, in which we explore open source technology and data privacy, security, and sovereignty. Written by our Managing Director, Angela Dixon, this post...

Did you know that councils, highways authorities and other public bodies using FixMyStreet Pro can include EV charging points among the categories that can be made available for reports via individual...

At SocietyWorks we run a service for local authorities called WasteWorks, one part of which includes, alongside bulky collections, garden subscriptions and the like, the important service of finding o...

The issues of subjectivity and discrimination were at the forefront of our minds when developing EnviroWorks. In this blog, we detail our concerns around the ethics of this service, the findings of ou...

Dudley Council has selected SocietyWorks’ FixMyStreet Pro solution as its new platform for the reporting of street and highway problems, complete with integration with the Symology Insight asset manag...

Our free Open311 API endpoint for FixMyStreet enables you to receive reports from FixMyStreet.com and the app directly into your backend system(s) instead of via email.

The Canal & River Trust has chosen SocietyWorks’ FixMyStreet Pro solution as its new platform for the reporting of national waterway and towpath issues.

The next stage of our phased rollout of WasteWorks for the London Borough of Bexley has been completed, incorporating the ability for residents to securely access services related to clinical waste.

By adapting the platform to support trained volunteers, the council created a structured process that extends their visibility of local issues, strengthens community engagement and improves the effect...

Waste is a service area that will be subject to much change over the coming years, and we will be here to support our local authority clients along the journey.

Building an effective European civic tech hub

We are pleased to be launching our new environmental health reporting service: EnviroWorks.  It is a private and secure environmental health reporting and case management system, designed for the uniq...

Following feedback from our council clients, we have pushed live a change giving staff with the appropriate permissions the ability to temporarily disable templates so that, if you need to stop using ...

A new feature has been made available to councils using FixMyStreet Pro, enabling the display of notices containing ward-specific information when a user drops a map pin within a certain area and cate...

One of the best things authorities can do to reduce unnecessary contact is to communicate upfront about scheduled works to reassure would-be report-makers that you’re already aware and remove the need...

SocietyWorks is the commercial division of the UK civic technology charity, mySociety, the organisation behind well used services such as FixMyStreet, WhatDoTheyKnow, TheyWorkForYou and WriteToThem. W...

mySociety provides technology, research and data to help people be active citizens, in more than 40 countries around the world.

While most commonly associated with the reporting of problems on streets and highways, FixMyStreet Pro can also be used by authorities to handle reports of problems in places a little more off the bea...

As well as removing the need to manually re-key emails into its backend system, the integration also allows Enfield to mirror the reporting processes followed via its other reporting channels, and to ...

With a considered approach and the right technological scaffolding, council services can maintain their familiarity to users while forging increased trust and engagement.

As well as making the reporting process quicker, this new functionality should also increase the accuracy of reports, removing the need for users who can’t or don’t want to report the problem at its l...

SocietyWorks builds citizen-centred local authority solutions for local government and the public sector. We are a wholly owned subsidiary of mySociety, the not-for-profit group pioneering the use of…

Northumberland County Council selected FixMyStreet Pro to achieve better arrangements for reporting of public realm maintenance issues and management of requests across a broad range of service areas.

Take a look at what we got up to in 2025 as we continued to support authorities in improving interactions with citizens, building trust in the public sector and aiding digital transformation across a ...

"It’s a clean, practical tool that opens a direct line between people and local government. But what struck me was the deeper shift it invites: it makes place-based maintenance visible, collective, an...

Among FixMyStreet Pro’s key benefits is its ability to allow councils and other public authorities to incorporate into each installation fault reporting for multiple service areas, flexing around indi...

SocietyWorks is the commercial division of the UK civic technology charity, mySociety, the organisation behind well used services such as FixMyStreet, WhatDoTheyKnow, TheyWorkForYou and WriteToThem. W...

The setting can be applied to any subcategory as needed. This allows you to automate the closing of reports to updates for individual problems within a category sooner or later than others.

Along with our parent charity mySociety, SocietyWorks is now formally sponsoring OpenStreetMap and MetaCPAN – two key external pieces of digital infrastructure that help us to run our services.

Are you looking for a business development role where you can use your sales skills to help make a real difference in society? A role where you’re not just selling for the sake of it, but selling to i...

Using an asset layer shared via integration with FixMyStreet Pro, councils and other public authorities responsible for fixing local problems can detect when a user is trying to make a report on a pri...

The next stage of our phased rollout of WasteWorks for the London Borough of Bexley has been completed, incorporating into the service the ability for residents to sign up to and pay for a bulky waste...

Available via a GIS mapping server that can supply map tiles and aerial imagery, or by providing OS imagery data for us to serve.

FixMyStreet for Parish & Town Councils will enable even the smallest local councils to offer a user-friendly and responsive reporting service to local residents for issues under their responsibility.

Microsoft is now retiring its Bing Maps API, which we have used on fixmystreet.com and some other instances for many years, and so we have now switched these to use the OS Maps API – in instances wher...

As the only reporting solution capable of automatically triaging reports between different authorities, FixMyStreet Pro makes it easy to successfully report and respond to problems on public rights of...

Digital transformations don’t start with shiny new tech, sensors or algorithms. They start with people. Unless the system has the resources and flexibility to use what technology finds, all we’re doin...

Guest blog by Angela Dixon, Managing Director at SocietyWorks #techUKSocialValueWeek

FixMyStreet is a single data point. That data is incredibly useful to analyse in a great number of contexts, from exploring what is being reported in a certain area to who is reporting it. However, on...

South Kesteven’s FixMyStreet Pro handles reports from members of the public about local street and environment issues, such as broken street lighting, fly-tipping and overflowing bins.

Parish and town councils wanting to keep track of reports made via FixMyStreet within their ward boundary can make use of FixMyStreet’s new parish-level email alerts and RSS feed.

First published February 2024 Updated March 2025 We sometimes see stories in national and regional press that purport to use data from FixMyStreet, our parent charity mySociety’s long-running reporti...

How FixMyStreet Pro helps one of the largest counties in England provide an automated, integrated and intuitive fault reporting service for street, highway and environment issues.

The integration enables reports relating to street cleansing issues made via Bristol’s FixMyStreet Pro service and those made via the national FixMyStreet site to be sent directly into Alloy, along wi...

Our front-end designer Lucas Cumsille Montesinos highlights some of the work he's been doing recently to make FixMyStreet and all integrated co-branded versions of the service running on FixMyStreet P...