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Sea of Thieves Info & Support

@seaofthieves.uk
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#SeaOfThieves server info and issue updates on Bluesky. For direct help please visit aka.ms/SoT_Support. For news follow @seaofthieves.com

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Sea of Thieves Info & Support @seaofthieves.uk · 17/09/2026
Please note that while the Conqueror of the Damned Commendation will account for historical wins in Last Ship Standing, these can only be calculated and added to your Commendation progress following your next LSS win when this Event returns. Our apologies for the lack of clarity!
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Sea of Thieves @seaofthieves.com · 03/09/2026
We've opened up bug reporting on our official Forums! This new category will give greater visibility to the problems affecting the seas, while allowing players to share additional evidence and upvote issues raised by others: seaofthieves.com/community/fo...
A pirate stands on a table in the middle of a tavern, brandishing pieces of parchment with an excited look on his face while two other scoundrels enjoy tankards of drink at the table.
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Sea of Thieves Info & Support @seaofthieves.uk · 29/08/2026
This earlier issue regarding Barnacle Cay has been resolved.
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Sea of Thieves Info & Support @seaofthieves.uk · 28/08/2026
We have had to temporarily disabled access to Barnacle Cay due to a bug that was causing ships to rapidly take on water and sink. Please avoid Barnacle Cay till further notice.
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Sea of Thieves Info & Support @seaofthieves.uk · 10/07/2026
We are aware of an issue where the Ferry of the Damned's doors are opening a few seconds later than intended, causing a brief delay before players can return to their ship after respawning. The team are investigating and will update as soon as we have more information.
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Sea of Thieves @seaofthieves.com · 06/07/2026
Apologies for the short notice, but the current Last Ship Standing Event will end at 12pm UTC today due to issues with Cashewbeard and players remaining in matches after sinking. Our team are actively investigating these issues, and we will share an update before the next Event.
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Sea of Thieves Info & Support @seaofthieves.uk · 05/07/2026
The team are aware of an issue where Harpoons on Rowboats are occasionally failing to retract after being fired, leaving the rope stuck in an extended state and preventing further use until the Rowboat is re-mounted to a ship. We're investigating and will share an update as soon.
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Sea of Thieves Info & Support @seaofthieves.uk · 04/07/2026
We're aware of an issue where some players are unable to complete the "Gold Hoarder's Bounty" Voyage, with the final chest failing to spawn at the marked location. The team are investigating and a fix will be rolled out as soon as possible.
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Sea of Thieves Info & Support @seaofthieves.uk · 12/06/2026
We are aware of an issue where the Bilge Rats Weekender challenge list is blank and appears to auto-complete when a pirate logs in. The team are actively investigating this. The image below shows how this parchment should look, showing this Event's challenges:
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Sea of Thieves Info & Support @seaofthieves.uk · 09/06/2026
Following player reports, our team have identified and deployed a fix meaning that players starting sessions on Open Crew Galleons should now set sail without issue, and no longer be at risk of becoming stuck on the Crew Roster screen. Happy sailing!
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Sea of Thieves Info & Support @seaofthieves.uk · 04/06/2026
Following investigation, the team found an issue causing crews to become stuck indefinitely in matchmaking tunnels, leading to excessive wait times when diving to Last Ship Standing. We've made improvements behind the scenes in the live game, but are watching the data in case more needs to be done.
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Sea of Thieves Info & Support @seaofthieves.uk · 18/04/2026
The team are aware of an issue where the Bilge Rats Weekender challenge list appears to be empty - this is purely a visual bug and tasks can still be completed: see the image below for the list (it's the same for all players). This issue will not be fixed during this Event.
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Sea of Thieves Info & Support @seaofthieves.uk · 31/01/2026
We are aware that the Obsidian Captain's Curtains, available through generous donations to Special Effect, are currently displaying the wrong design when applied to a ship. The team are aware and a fix will be rolled out as soon as possible.
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Sea of Thieves Info & Support @seaofthieves.uk · 27/01/2026
The earlier issues with players experiencing Kiwibeard errors appear to be resolved and players should now be able to launch the game as normal. If you continue to experience any issues with launching the game, please raise a support request.
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Sea of Thieves Info & Support @seaofthieves.uk · 27/01/2026
We are aware of some players experiencing Kiwibeards when launching the game. The team is investigating and we will post an update as soon as we have more information. Thank you for your patience.
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Sea of Thieves Info & Support @seaofthieves.uk · 23/10/2025
The team are aware of a current issue with matchmaking. We are investigating and will update once it is resolved. Until then, please be aware that you could experience a delay accessing the game, and some players may be unable to get in. Thank you for your patience.
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Sea of Thieves Info & Support @seaofthieves.uk · 20/10/2025
The team is aware that the Crasher of Caches Commendation is not tracking correctly for all pirates. The team is working on a fix, but please be advised that, for those affected, progress towards this Commendation may not be tracked until a fix has rolled out. More updates soon.
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Sea of Thieves Info & Support @seaofthieves.uk · 20/10/2025
The team are aware of a current issue with matchmaking. We are investigating and will update once it is resolved. Until then, please be aware that you could experience a delay accessing the game, and some players may be unable to get in. Thank you for your patience.
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Sea of Thieves Info & Support @seaofthieves.uk · 16/10/2025
After investigation, we can confirm that the Wrecker of Reaper Fortresses Commendation is not tracking correctly. The team is hard at work on a fix, but please be advised that progress towards this Commendation may not be tracked until the fix has rolled out. More updates soon.
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Sea of Thieves Info & Support @seaofthieves.uk · 09/10/2025
The team are aware of a current issue with matchmaking. We are investigating and will update once it is resolved. Until then, please be aware that you could experience a delay accessing the game, and some players may be unable to get in. Thank you for your patience.
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Sea of Thieves Info & Support @seaofthieves.uk · 28/09/2025
We're aware that some players are reporting gold and reputation gain not displaying correctly when cashing in loot along with reports of delays in gold, reputation and commendations being awarded. We are investigating and will update as soon as we have more information. Thank you for your patience!
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Sea of Thieves Info & Support @seaofthieves.uk · 27/09/2025
The issues with Charcoalbeards, tunnel migration and matchmaking appear to be resolved. Players should be able to resume play as normal. If you continue to experience issues matchmaking or accessing the game, be sure to raise a support request.
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Sea of Thieves Info & Support @seaofthieves.uk · 27/09/2025
We are aware of some players experiencing a Charcoalbeard error when joining a game and also are aware of a current issue with tunnel migrations and matchmaking. We are investigating and will update as soon as we have more information. Thank you for your patience while we resolve this.
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Sea of Thieves Info & Support @seaofthieves.uk · 18/09/2025
The issues with Weaselbeards and Hazelnutbeards appear to be resolved and players should be able to resume play as normal. If you continue to experience any issues with getting into the game, be sure to raise a support request
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Sea of Thieves Info & Support @seaofthieves.uk · 18/09/2025
We are aware of some players experiencing Weaselbeards and Hazelnutbeards. We are investigating and will update as soon as we have more information. Thank you for your patience while we resolve this.
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Sea of Thieves Info & Support @seaofthieves.uk · 30/08/2025
Thank you, eagle-eyed pirates: we've adjusted the Season 17 Community Weekend Community Spirit Goal to the correct target of 100,000 World Events, and you should see this reflected in-game imminently!
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Sea of Thieves Info & Support @seaofthieves.uk · 04/08/2025
The issues with rewards appear to be resolved and players should be able to receive them as normal. If you continue to experience any issues with getting into the game, be sure to raise a support request: support.seaofthieves.com
support.seaofthieves.com
Support - Home
The essential pirate experience from Rare, packed to the seams with sailing and exploring, fighting and plundering, riddle solving and treasure hunting!
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Sea of Thieves Info & Support @seaofthieves.uk · 04/08/2025
The team are aware of a current issue with matchmaking. We are investigating and will update once it is resolved. Until then, please be aware that you could experience a delay accessing the game, and some players may be unable to get in. Thank you for your patience.
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Sea of Thieves Info & Support @seaofthieves.uk · 23/07/2025
We're aware that some players are reporting delays in receiving gold and reputation when cashing in loot. This is currently being investigated - expect an update from us as soon as we have more information. Thanks for your patience!
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Sea of Thieves Info & Support @seaofthieves.uk · 16/07/2025
The issues with rewards appear to be resolved and players should be able to receive them as normal. If you continue to experience any issues with getting into the game, be sure to raise a support request: support.seaofthieves.com
support.seaofthieves.com
Support - Home
The essential pirate experience from Rare, packed to the seams with sailing and exploring, fighting and plundering, riddle solving and treasure hunting!
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Sea of Thieves Info & Support @seaofthieves.uk · 15/07/2025
We're aware that some players are reporting delays in receiving gold and reputation when cashing in loot. This is currently being investigated - expect an update from us as soon as we have more information. Thanks for your patience!
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Sea of Thieves Info & Support @seaofthieves.uk · 04/07/2025
Investigation of players experiencing cyanbeard errors continues. Thank you for your patience while the xbox engineers work. bit.ly/4klvQmU
bit.ly
Xbox Support on X: "We are aware that some users are running into issues joining Party Chat sessions. Additionally, we've observed elevated sign-in errors impacting the title Sea of Thieves. For updates, please follow along here or at https://t.co/aehzcflkHM." / X
We are aware that some users are running into issues joining Party Chat sessions. Additionally, we've observed elevated sign-in errors impacting the title Sea of Thieves. For updates, please follow along here or at https://t.co/aehzcflkHM.
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Sea of Thieves Info & Support @seaofthieves.uk · 02/07/2025
We are aware of some players occasionally experiencing Cyanbeard. We are investigating and will update as soon as we have more information. Thank you for your patience while we resolve this.
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Sea of Thieves Info & Support @seaofthieves.uk · 23/05/2025
We are aware of some players experiencing a Marblebeard and Allmondbeard error(s) when joining a game. We are investigating and will update as soon as we have more information. Thank you for your patience while we resolve this.
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Sea of Thieves Info & Support @seaofthieves.uk · 23/05/2025
We're aware that some players are receiving Bluebeard errors. This is happening when players are attempting to join crews on older servers. To mitigate this issue, we advise that you and your crew log out and log back into the game to start a new session.
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Sea of Thieves Info & Support @seaofthieves.uk · 12/05/2025
The issues with logging in appear to be resolved and players should be able to join the game as normal. If you continue to experience any issues with getting into the game, be sure to raise a support request.
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Sea of Thieves Info & Support @seaofthieves.uk · 12/05/2025
The team are aware of a current issue with matchmaking. We are investigating and will update once it is resolved. Until then, please be aware that you could experience a delay accessing the game, and some players may be unable to get in. Thank you for your patience.
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Sea of Thieves Info & Support @seaofthieves.uk · 06/05/2025
Investigations into Hourglass migration issues are ongoing, and we will provide an update as soon as we can. We are also looking into reported concerns around diving to some Voyages, and advise for now that players sail rather than dive to any Limited Voyages currently available.
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Sea of Thieves @seaofthieves.com · 02/05/2025
Alongside the temporary hold on diving via the War Map, the Kraken has been returned to its prior position in World Event rotation for now to mitigate spawn frequency issues. For more details, read this State of Play post on our official Forums: www.seaofthieves.com/community/fo...
seaofthieves.com
April Update - State of Play
The essential pirate experience from Rare, packed to the seams with sailing and exploring, fighting and plundering, riddle solving and treasure hunting!
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Sea of Thieves @seaofthieves.com · 02/05/2025
Sea of Thieves is back online, but please note that use of the War Map for diving to Faction battles is temporarily disabled while we work on a solution for the long loading times. Until this is resolved, voting to dive to a battle will see players returned to an Outpost.
A dock scene of pirates stocking up their ship before setting out on an adventure!
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Sea of Thieves @seaofthieves.com · 02/05/2025
Apologies pirates, the Sea of Thieves servers have been taken offline for emergency maintenance to disable Hourglass dives and make further adjustments to the Kraken's spawn rate. We'll let you know as soon as it's safe to set sail again.
A scene of many pirates running supplies and planks towards a shipwreck on a tropical store, with a nearby sign reading 'Pirates at Work'. One pirate, however, is just having a snooze against a rock, and another appears passed out.
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Sea of Thieves Info & Support @seaofthieves.uk · 29/04/2025
The team are aware of issues with load times when diving to activities, as well as supplies in jettisoned barrels sometimes being inaccessible following last week's update. We're aiming to deliver a hotfix this week covering these points and more, and will provide an update asap.
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Sea of Thieves Info & Support @seaofthieves.uk · 25/04/2025
The issues with Lightbeigebeard appear to be resolved and players should be able to set sail as normal. If you continue to experience any issues with getting into the game, be sure to raise a support request: support.seaofthieves.com
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Sea of Thieves Info & Support @seaofthieves.uk · 25/04/2025
We are aware of some players experiencing a Lightbeigebeard error when joining a game. We are investigating and will update as soon as we have more information. Thank you for your patience while we resolve this.
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Sea of Thieves Info & Support @seaofthieves.uk · 25/04/2025
The team are aware of a current issue with matchmaking. We are investigating and will update once it is resolved. Until then, please be aware that you could experience delays or failures when diving to Voyages or engaging in Hourglass matchmaking. Thank you for your patience.
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Sea of Thieves Info & Support @seaofthieves.uk · 25/04/2025
The team are aware that some permanently banned players were temporarily able to enter the game following today’s update. This was a byproduct of the changeover to our new enforcement tooling – these historical bans still apply and are now once again in effect.
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Sea of Thieves Info & Support @seaofthieves.uk · 18/04/2025
These issues appear to be resolved and players should now be able to sail as normal. We are aware that some players may not have received rewards while these issues were occurring and our team is continuing to investigate this.
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Sea of Thieves Info & Support @seaofthieves.uk · 18/04/2025
We're aware that players are experiencing issues with diving to Voyages. If you're planning on doing the Mega Stashes event this weekend, please be aware that there may be longer wait times to dive to an active Fort, and we'd encourage players to find Forts organically to minimise disruption.
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Sea of Thieves Info & Support @seaofthieves.uk · 18/04/2025
We're aware that some players are reporting delays in receiving gold and reputation when cashing in loot. This is currently being investigated - expect an update from us as soon as we have more information. Thanks for your patience.
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Sea of Thieves Info & Support @seaofthieves.uk · 09/04/2025
The team are aware that some players are reporting delays in receiving gold and reputation when cashing in loot as well as a current issue with matchmaking. This is currently being investigated - expect an update from us as soon as we have more information. Thanks for your patience.
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