Customer service is an area where AI is being increasingly rolled out, but how do consumers actually feel about talking to bots?

WHSmith share price plummeted to a 17-year low this morning (September 16) as rising costs and travel disruption hit profits.

Over half of households earning over £80,000 have used Vinted, compared with 34% of those earning under £20,000.

Just four months ago, Primark was claiming its position on home delivery was unchanged. Now the retailer is saying it will launch the service. What is Primark's u-turn really about?

Matalan has been undergoing a style, digital and store transformation over the last few years, and its new autumn/winter collection marks the start of a new era

Amazon Prime Air's six-month trial in Darlington is ready to expand, but is the UK ready for drone delivery?

First-half profits tumbled at the John Lewis Partnership, owner of the eponymous department stores and grocer Waitrose, but bosses are confident of a happier Christmas and full year

As Primark prepares to launch home delivery, we take a look at what impact its click-and-collect service has had on the retailer's web traffic and in-store performance

Mark Neale - now executive chair after stepping back from the day-to-day running in the summer - gives a deceptively simple summary of how Mountain Warehouse was built

Retail media networks are increasingly being adopted by a range of retailers and brands across grocery, fashion, beauty, and more.

Rumours are swirling about potential grocery M&A, and bankers are on manoeuvres. Retail Week evaluates some of the proposals being floated, looks at who exactly is floating them and why Sainsbury'...

As more consumers turn to AI for recommendations, some shoppers are treating these models as the new search engines.

Employee-owned The Entertainer is poised to relaunch the iconic Meccano brand, for which it acquired the rights a year ago. As the retailer gears up for the golden quarter, it's one reason why chief e...

John Lewis is overhauling its digital strategy and said it is now treating AI agents like customers as it unveiled its latest set of retail investments this week.

Last week we published the 21st edition of our annual Retail 100, a rundown of the most powerful people in the industry. Retail Week takes a look beyond the names to see what the list shows about the ...

Retailers are continuing to digitally transform and incorporate more tech into foundations, and N Brown is no exception.

Value retailer B&M has opened a new-model "store of the future", featuring innovations such as redesigned layouts and new technology

Asda is back in positive sales growth for the first time in two years. Does that mean the retailer is finally turning a corner in Allan Leighton's turnaround plan?

Lefties has become one of retail's most talked about brands as it opens its first UK store in Liverpool. Retail Week met global brand director Xavier Ruz Riera to find out more about the retailer's pl...

Discover the 100 power players making the biggest impact in UK retail and see how influence has shifted within the industry

Asos vice president of product Elena Martínez Ortiz says the ecommerce giant's 'Test and React' model is all about ensuring it stays relevant in the fashion conversation.

If this summer of endless heatwaves and drought is a prelude to the future of the UK climate, what lessons can retailers learn to be ready for next year and beyond?

The Range owner CDS Superstores has launched its first multi-brand collection point as it continues to test and trial new bricks-and-mortar formats.

After trimming its profit outlook for the full year, analysts and insiders worry it'll be an uphill battle for JD Sports to get back on firmer footing.

AI is now well and truly embedded into the way businesses operate, with the use of generative, agentic and AI assistants growing at pace - and human resources is a department where interest is growing...

The two huge online retailers have been battling a copyright row out in court. After judgment was handed down last week, Addleshaw Goddard legal director Rebecca Newman pinpoints the takeaways for ret...

It's been a busy time for THG Ingenuity following its demerger from THG Plc last year.

Prime minister Andy Burnham wants to crack down on vape shops to save the high street. First he'll have to define what a vape shop is.

With the Co-op's chief digital and technology officer becoming its latest high-profile departure, Retail Week asks: who is left running the retailer?

When David McCabe started his first shift at Lakeside as a youngster in 1996, he didn't have boardroom aspirations. He's now taking on the CEO assignment in a fourth country.

Harvey Nichols was once London's glitzy department store, but now it's facing possible extinction as new owner Frasers Group warns there are "tough choices" to be made.

This year has certainly been one to remember for the 30-year old eBay. In February, it was revealed that eBay would purchase secondhand fashion platform Depop for $1.2bn, but the acquisition was only ...

As part of his "everyday fixes" announced this week, Andy Burnham revealed that the government would be cracking down on misleading discounts, with a consultation launched to look at whether fake "was...

The news that John Lewis managing director Peter Ruis is to step down, handing the reins to Will Kernan, was a bolt from the blue.

At the end of last week, the Competition and Markets Authority (CMA) handed down a ruling saying that German discounters Aldi and Lidl should be subject to the same land agreements as their supermarke...

Lefties is landing on British soil at the end of the month, promising to shake up the retail market with its affordable fashion and homeware ranges.

A dedicated ownership team, strong heritage and sound sales base stand Argos in good stead as it prepares for a new chapter independent of Sainsbury's, believes George MacDonald

Next has debuted a new multi-brand concept as it opens the doors to its largest store in the UK

How can beauty retailers ensure LLMs recognise them, surface them, and ultimately recommend them to digitally savvy shoppers?

Matalan has gone through two highly respected retail CEOs in the last three years. Is it just a case of two times unlucky for the fashion brand, or does it have a deeper issue?

Andy Burnham floated a higher business rate on warehouses to charge online giants to fund the high street support. The data shows the largest bills would fall on traditional retailers instead.

Department store group John Lewis has unveiled a new sports and wellness department in its Oxford Street flagship, combining a raft of products and services in what the retailer described as a UK firs...

The Argos experiment is finally over at Sainsbury's - and at a massive write-down from what the supermarket giant spent on it. Retail Week analyses what it means for Argos moving forward.

As its ongoing takeover battle for Hugo Boss took another turn this morning, Retail Week has the latest data behind Frasers Group's luxury fashion shopping spree

Retail Week sits down with Liberty managing director of retail Lydia King as the luxury West End department store unveils its expanded fabrics department.

Has the UK reached peak Greggs? Not likely. Rising sales and profits off the back of matcha sales, new salads and cutting costs are driving the next phase of Greggs physical store expansion plans

It's been a busy week for Frasers Group chief executive Michael Murray, between the retail giant's takeover attempt of Hugo Boss and Sports Direct opening its highly anticipated Dublin flagship.

Ted Baker has had quite the ride on the British high streets during its nearly 40-year reign.

While many retailers are exploring how to deploy AI effectively for the customer and colleague experience, Kingfisher is one retailer that has been at the forefront of this mission for several years.