A Frank Assessment of the Visitor Experience in Night at the Museum

A Frank Assessment of the Visitor Experience in Jurassic World

How progressive partnerships are the key to success

My biggest pet peeve in cultural charities...

Or, how to get the good vibes back when they're not vibing

What it takes and why it can be the best job in the world

Beyond the question of whether the Government should introduce charging, what could the practicalities be on the ground?

Why we should celebrate our great “houses of easement”

An appreciation of genuine human connection is long overdue

Navigating Major Works Without Losing Visitors

The best interview question in the world, and how to answer it

Have you ever fled the scene of a museum mishap?

What are the ‘broken bones’ of your visitor experience career that taught you valuable lessons?

VEXblog is a Substack for people obsessed with delivering amazing visitor experiences in museums, heritage and cultural attractions. Click to read VEXblog, by Rachel Mackay, a Substack publication. La...

Rachel Mackay identifies three fresh challenges in visitor experience since she published her book Delivering the Visitor Experience in 2023.