Reposted by Rachael R
Here's a story about why it is vital to ensure that basic services work for *everybody*.
shkspr.mobi/blog/2021/01...
shkspr.mobi
The unreasonable effectiveness of simple HTML
I've told this story at conferences - but due to the general situation I thought I'd retell it here. A few years ago I was doing policy research in a housing benefits office in London. They are singul...