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orchleague.bsky.social @orchleague.bsky.social · 15/10/2026

In the Jobs Center: Sales and Patron Loyalty Manager | Utah Symphony | Utah Opera

Sales and Patron Loyalty Manager | Utah Symphony | Utah Opera

Salt Lake City, Utah, JOB OVERVIEW: The Sales and Patron Loyalty Manager is responsible for overseeing sales efforts, inbound and outbound, for Utah Symphony | Utah Opera (USUO). This position reports to the Director of Patron Services and plays a vital role in growing USUO’s relationships with our audiences and increasing ticket sales revenue. The manager aligns sales strategies, pricing, promotions, and patron communications in the ticket office within the broader campaign timelines, goals, and messaging of the Marketing, Communications, and Patron Services department. Additionally, the manager works closely with Development staff on seasonal outbound telefunding efforts. This sales leader directly supervises the Group Sales Associate, with additional oversight of USUO’s front-line, customer-facing Patron Services Specialists and Patron Services Associates. Please note: This position works in the ticket administration office at Maurice Abravanel Hall, 10 AM-6 PM, Monday-Friday; occasional evening and weekend work for performances is required. ESSENTIAL RESPONSIBILITIES INCLUDE: Design and implement comprehensive sales campaigns for both subscription packages and single tickets for USUO performances, aligning outbound/inbound efforts with the overarching marketing and communications campaign plans; identify timelines, establish goals, generate leads, and craft messaging. Collaborate closely with Development department to lead the outbound phone portion of the end-of-year fundraising campaign. Track campaign metrics, including call completion, revenue metrics and other KPIs, and patron feedback. Collaborate across the organization to align outbound/inbound sales and patron retention and loyalty efforts with company-wide projects and strategic initiatives. Track and analyze sales pacing and patterns for performances, work closely with the Director of Patron Services in identifying opportunities to adjust pricing dynamically, create special offers, or implement additional promotional efforts and messaging to meet ticket revenue and volume goals. Support Vice President of Marketing & Communications and Director of Patron Services in creating sales projections for current and future fiscal years. Assist in developing performance packaging and pricing for subscriptions. Provide ongoing training to Patron Services Specialists and Associates on fundraising and sales strategies, including techniques to cross-sell, up-sell, and overcome objections; lead participatory training sessions and develop guides and other resources, including phone scripts and email templates. Identify additional opportunities for proactive personal touchpoints with patrons to deepen their engagement with and loyalty toward the organization. Together with Group Sales Associate, develop prospecting tactics, retention strategies, and specific objectives for increasing group ticket purchases. Collaborate closely with Patron Services Manager to oversee, motivate, and delegate to Patron Services Specialists and Associates, with a specific eye toward exceeding ticketing revenue and fundraising goals. Serve as supervising manager in the ticket office at USUO performances, in rotation with other Patron Services leadership. Perform other duties as assigned and required. REQUIRED EDUCATION/EXPERIENCE/SKILLS: Bachelor’s degree in marketing, business, sales, or related field or equivalent experience. 2+ years of experience in a similar role managing a sales or customer service team, preferably in a call center environment. Advanced understanding of sales processes, strategies, and KPIs. Goal-oriented and driven, with a proven track record of growing sales revenue. Energetic and positive personality; ability to create a supportive work environment and motivate employees. Understanding of personable, concierge-level customer service; ability to develop positive relationships with patrons. Excellent time management skills with a proven ability to meet deadlines and manage multiple projects simultaneously. Self-starter with an inclination to explore ideas that are creative and unconventional. Excellent organizational, written, and verbal communication skills. Proficient knowledge of Microsoft Office Suite. Competency with Tessitura ticketing system strongly preferred. Passionate and knowledgeable about symphonic music and opera. Occasional night and weekend availability required. PHYSICAL REQUIREMENTS Remain stationary for prolonged periods and work on a computer. Move equipment weighing up to 20 pounds. Must have reliable transportation. Must have valid driver’s license. Periods of working outdoors, including on uneven terrain, in spring and summer months, particularly at USUO’s Deer Valley® Music Festival. SALARY: Begins at $25 per hour, plus excellent benefits. TO APPLY: Please apply online @ www.usuo.org/employment and include a cover letter, résumé, and references with your application. Applications without a cover letter will not be considered

orchleague.bsky.social @orchleague.bsky.social · 07/10/2026

In the Jobs Center: Finance & Administrative Coordinator | Grant Park Music Festival

Finance & Administrative Coordinator | Grant Park Music Festival

Chicago, Illinois, The Grant Park Music Festival is Chicago’s summer music festival, bringing world-class orchestral and choral performances to Millennium Park and neighborhoods throughout the city. For more than nine decades, the Festival has made exceptional classical music accessible to everyone, presenting free concerts in one of Chicago’s most iconic public spaces while building connections with audiences and communities across the city. The Festival is seeking a full-time Finance and Administrative Coordinator to join our mission-driven, collaborative team. This is an excellent opportunity for an organized, resourceful, and proactive administrator who enjoys working across functions and wants to play an important role in the day-to-day operations of a dynamic nonprofit arts organization. Reporting to the Chief Financial and Administrative Officer, this position helps ensure that financial processes are accurate and timely, leadership and board activities are well coordinated, and the Festival’s office operates smoothly and efficiently. The Finance and Administrative Coordinator will join a team of 17 year-round staff members dedicated to enriching lives through the power of music. In this small and highly collaborative organization, the Coordinator will work closely with Festival leadership and staff while gaining broad experience across finance, nonprofit administration, governance, and operations. The successful candidate will be someone who can manage details carefully, anticipate needs, solve problems independently, and shift comfortably among financial, administrative, operational, and technology-related responsibilities. KEY DUTIES AND RESPONSIBILITIES Finance Process accounts payable and accounts and pledges receivable transactions in accordance with established procedures. Record deposits in the general ledger and maintain accurate revenue reports. Perform monthly bank reconciliations and investigate discrepancies. Maintain corporate credit card records and reconcile monthly statements. Support the annual budgeting and quarterly re-projection processes. Executive and Board Support Provide administrative and organizational support to the President & CEO, including calendar and meeting coordination, correspondence and materials, travel arrangements, and meeting notes. Coordinate logistics for Board of Directors and committee meetings, including scheduling, materials distribution, meeting setup, notetaking, and preparation of formal minutes. Coordinate all-staff events, professional development activities, retreats, meetings, and staff recognition. Office, Facilities, and Technology Serve as a liaison with building management, security, and maintenance to support an effective and well-functioning Festival office. Manage office supplies, shared equipment, storage areas, and day-to-day office needs. Serve as the primary liaison to the Festival’s outsourced IT services provider and coordinate day-to-day office technology, including hardware, software, cloud files, copiers, printers, and phone systems. Provide basic technology training and troubleshooting for staff. Manage incoming and outgoing mail and packages, postage, and office access systems. Serve as a welcoming first point of contact for visitors, callers, vendors, and constituents. Obtain vendor bids and support procurement decisions by comparing pricing, terms, and service levels; negotiate routine vendor terms within established organizational guidelines. The position also supports seasonal staff onboarding and offboarding, HR recordkeeping, research, mailings, special projects, and other administrative needs at the Festival. COMPENSATION & BENEFITS $49,000 - $57,000, commensurate with experience. Annual benefits package includes 10 days paid vacation, 11 paid holidays, 4 paid personal days, and 12 paid sick days. Health insurance for employee and dependents (75% employer paid); dental and vision insurance (25% employer paid); employer-paid life insurance. 403(b) retirement plan with 3.75% employer match after one year of employment. Complimentary reserved seating for friends and family at Festival performances, steeply discounted staff parking at the Millennium Park Garage, opportunities for free/discounted tickets to partner performances/shows at venues across Chicago. SCHEDULE & WORK LOCATION This role is based in the Festival’s Chicago office at 205 E. Randolph St, within the Harris Theater at the northern edge of Millennium Park. The typical work day is 9am - 5:00pm, with longer days sometimes necessary at certain times of the business cycle and during the ten-week Festival season. Outside of the Festival season, organizational meetings and events are held in the evenings approximately ten times per year. Start Date: November 2026 or as soon as possible. TO APPLY Please apply by visiting https://grantparkmf.applicantstack.com/x/detail/a2b0zwtta48h/aa0 Applications will be reviewed on a rolling basis until the deadline of November 1, 2026. For priority consideration, please apply ASAP. No telephone calls or emails, please. MINIMUM CANDIDATE QUALIFICATIONS At least 2 years of relevant administrative, finance, operations, and/or nonprofit experience. At least 1 year of experience with accounts payable, accounts and pledges receivable, account reconciliations, and other general accounting functions. Strong organizational skills and exceptional attention to detail, with the ability to manage multiple priorities and deadlines. Excellent written and verbal communication skills. Demonstrated ability to handle confidential financial, personnel, donor, board, and organizational information with discretion. Strong computer skills and comfort learning and supporting a range of office technology and software systems, including Microsoft 365 applications. Ability to work independently, exercise good judgment, identify and resolve routine problems, and know when to seek guidance. A collaborative, flexible approach and willingness to contribute wherever needed in a small, fast-moving nonprofit environment. Experience in a nonprofit performing arts organization is preferred, but not required. Don’t fit all of the qualifications listed above, but feel passionate about the position? Please apply anyway! We are eager to work with enthusiastic and ambitious people. You may be just the right fit for this role.  