Every person in Toronto deserves fair treatment from the City of Toronto and has the right to speak up if they don't get it.

It is critical for the City to properly consider accommodations. We helped ensure that the City addressed their accommodation needs appropriately.

We oversee all City of Toronto divisions and most of its agencies, boards and corporations.City services within our scopeadmi

Every person in Toronto deserves fair treatment from the City of Toronto and has the right to speak up if they don't get it.

Every person in Toronto deserves fair treatment from the City of Toronto and has the right to speak up if they don't get it.

For many tenants, 311 is a key point of contact when facing housing challenges, including eviction. Ensuring that 311 staff provide clear, accurate and accessible information helps callers connect wit...

OMBUDSMAN COMPLAINTS ANALYST

A Fair Future: Strengthening fairness, accountability and public trust in Canada’s most diverse cityForewordOmbudsman Toron

OMBUDSMAN INVESTIGATOR (HOUSING)

Clear and transparent communication is critical to fair decision-making and helping vulnerable residents navigate complex systems. By ensuring the Access to Housing unit provided accurate information ...

We work with City divisions to identify and address barriers that make services less accessible. Our ongoing discussions with TESS aim to improve communication policies, ensuring residents can access ...

Every person in Toronto deserves fair treatment from the City of Toronto and has the right to speak up if they don't get it.

We help tenants navigate the complex processes required to uphold their accessibility rights. Our work helped ensure that TCHC corrected its handling of Leo's accommodation needs.

Clear communication is essential to fairness. By encouraging MLS to provide transparent explanations, we helped reduce confusion and frustration for Tenzin, fostering a better understanding of the STR...

Transparency means clearly communicating how a complaint is handled and explaining the reasons for the outcome as fully as possible, even when some details must be withheld due to privacy concerns. Ou...

Ombudsman Kwame Addo’s investigation found that the City made multiple errors in how it responded to a Toronto mother who received $25,546 in excess social assistance benefits. City staff did not give...

Read Ombudsman Toronto’s letter to The Honourable Lena Metlege Diab and The Honourable Gregor Robertson, urging the federal government to provide adequate funding to the City of Toronto to ensure suff...

Fairness requires timely communication. When delays happen, we step in to ensure residents aren’t left waiting indefinitely for essential services. We help bridge communication gaps in order to ensure...

Every person in Toronto deserves fair treatment from the City of Toronto and has the right to speak up if they don't get it.

On the National Day for Truth and Reconciliation, also known as Orange Shirt Day, we honour Survivors, their families and communities and remember the children who never came home from residential sch...

Everyone who interacts with the City of Toronto has the right to three kinds of fairness: a fair process, a fair decision and

Stable and secure housing is essential for vulnerable tenants. By ensuring a fair review of Amelia’s funding request, we helped her access the financial support she needed to preserve her housing and ...