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European Ombudsman

@ombudsman.europa.eu
2.2K followers 901 following 319 posts

The EU Ombudsman promotes good EU administration by investigating complaints and systemic issues. Account managed by the comms team. europa.eu/!bc33kQ Website: ombudsman.europa.eu/en/home

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European Ombudsman @ombudsman.europa.eu · 30/09/2026
In the Legal Affairs Committee, Ombudswoman Anjinho stressed the need for transparent, evidence-based, and inclusive decision-making, even in urgent situations. She underlined that participatory democracy is key for public trust and keeping law-making accountable. link.europa.eu/X6dRfR
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European Ombudsman @ombudsman.europa.eu · 28/09/2026
🎊✨Happy international day for universal access to information!⁣ European citizens have the right to access documents held by the EU institutions, bodies, and agencies. Learn more about the European Ombudsman’s role in upholding this right.
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European Ombudsman @ombudsman.europa.eu · 28/09/2026
Today, 🇪🇺 Ombudswoman Teresa Anjinho is attending the European Parliament Legal Affairs Committee (@juri.europarl.europa.eu) for an exchange of views on better law-making. 📺 Follow live here, starting at 17:45 Brussels time👇
multimedia.europarl.europa.eu
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European Ombudsman @ombudsman.europa.eu · 26/09/2026
🇪🇺🎉Happy European Day of Languages!  Today we celebrate Europe’s rich linguistic and cultural diversity. The European Ombudsman works to reinforce the right of citizens to communicate and receive assistance from the EU institutions in their own language. Let’s celebrate the languages that connect us!
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European Ombudsman @ombudsman.europa.eu · 23/09/2026
Digital and AI-assisted tools have transformed how decisions are made in the EU administration. At a seminar on transparency, Ombudswoman Anjinho explored what this digital era of governance means for access to EU documents and argues that a new transparency framework is needed.
ombudsman.europa.eu
Third Interinstitutional Seminar on Public Access to Documents
Speech by Ombudswoman Teresa Anjinho at the Third Interinstitutional Seminar on Public Access to Documents
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European Ombudsman @ombudsman.europa.eu · 14/09/2026
EU institutions have a set of ethics rules to protect their integrity and ensure transparency.⁣ ⁣ Our task is to monitor their implementation and to promote high ethics standards in the EU administration.⁣ 🔗 Find out more in our explainer: link.europa.eu/HttFgp See our work in the area of ethics👇
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European Ombudsman @ombudsman.europa.eu · 28/08/2026
This week, at the European Summer Course in Pamplona, Ombudswoman Anjinho explained our Office’s role and spoke about the importance of people being able to shape EU decisions as a way of further increasing a sense of European identity.
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European Ombudsman @ombudsman.europa.eu · 27/08/2026
Ombudswoman Anjinho explains our recent finding concerning the preparation of legislative proposals that the European Commission deemed urgent. She highlights that an agile EU administration can go hand-in-hand with high standards in law-making👇
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European Ombudsman @ombudsman.europa.eu · 24/08/2026
Early this year, Ombudswoman Anjinho addressed the New Economy Forum’s ‘Forum Europa: Ideas to Strengthen the Union', emphasising that transparency is a fundamental right. Full speech - link.europa.eu/MnkBrY
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European Ombudsman @ombudsman.europa.eu · 21/08/2026
Participatory democracy in action: giving citizens the opportunity to help shape a symbol of our shared identity. 💶 Discover the 10 design proposals presented by the European Central Bank What's your favourite? Share your opinion in the survey: surveys.ecb.europa.eu/10b/oureuro
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European Ombudsman @ombudsman.europa.eu · 20/08/2026
Following a complaint, we have opened an inquiry into how the trade department of European Commission (DG TRADE) handles interactions with tobacco industry representatives.
ombudsman.europa.eu
Ombudswoman opens inquiry into Commission trade department’s interactions with tobacco lobbyists
European Ombudswoman Teresa Anjinho has opened an inquiry into how the European Commission’s trade department (DG TRADE) handles interactions with tobacco lobbyists.
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European Ombudsman @ombudsman.europa.eu · 19/08/2026
EU Ombudswoman Anjinho explains our own-initiative inquiry into how EU agencies deal with ‘revolving door’ cases - the movement of EU officials to related work in the private sector. 📝 See our good practice guidelines on transparency, decision-making, staff training and more: link.europa.eu/tJkrYg
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European Ombudsman @ombudsman.europa.eu · 17/08/2026
ICYMI, in June we celebrated good administration across EU Institutions at the 2026 #EOAwards ceremony. Europol won for a game designed to help children learn how to stay safe online. Prizes in 4 categories were also awarded, as was a public vote winner. 🏅 link.europa.eu/FYvVhV
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European Ombudsman @ombudsman.europa.eu · 12/08/2026
Happy International Youth Day! Young people are Europe’s future. We are committed to listening to your views and promoting your participation in democratic life. We aim to ensure transparency, accountability and good administration for everyone, including the next generation.
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European Ombudsman @ombudsman.europa.eu · 03/08/2026
The Ombudsman promotes good administration at EU level. We help citizens, organisations, and businesses solve issues they may encounter when dealing with the EU administration. We also proactively look into broader systemic issues. Learn about our work: www.ombudsman.europa.eu/doc/annual-r...
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European Ombudsman @ombudsman.europa.eu · 17/07/2026
We have found maladministration for European Commission refusal to grant access to documents related to projects applying for recognition as a ‘Strategic Project’ under the Critical Raw Materials Act – a status that requires their permit process to be fast-tracked.
ombudsman.europa.eu
Recommendation on how the European Commission handled a request for public access to documents related to projects that have been recognised as ‘Strategic Projects’ under the Critical Raw Materials Act
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European Ombudsman @ombudsman.europa.eu · 15/07/2026
We welcome the commitment by the European Personnel Selection Office (EPSO) to handle candidates’ requests for review in the context of EU civil service selection procedures more efficiently. We will continue to monitor the implementation of these new measures.
ombudsman.europa.eu
Ombudswoman welcomes EU personnel office’s commitment to improve how it handles requests for review
European Ombudswoman Teresa Anjinho has welcomed the commitment by the European Personnel Selection Office (EPSO) to handle more efficiently candidates’ requests for review in the context of EU civil service selection procedures.
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European Ombudsman @ombudsman.europa.eu · 14/07/2026
With urgent law-making becoming more frequent, it is vital that speed does not come at the expense of transparent, evidence-based and inclusive decision-making. Ombudswoman Anjinho explains our recent finding concerning the preparation of urgent legislative proposals by the European Commission👇
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European Ombudsman @ombudsman.europa.eu · 13/07/2026
🗞️ A new edition of the EO express newsletter is out now! Read about our latest work, including our finding of maladministration into how the EUAA supports Greek authorities in processing asylum applications, a new inquiry into food safety, as well as our 2025 Annual Report.
ombudsman.europa.eu
EO express 02/2026
The EO express brings you an overview of the European Ombudsman's recent activities, including inquiry openings, key findings, speeches and events.
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European Ombudsman @ombudsman.europa.eu · 08/07/2026
Following a complaint, the Ombudswoman has asked the @ec.europa.eu a series of questions about how it ensures that its ‘reality checks’ meetings with stakeholders follow transparency requirements for decision-making.
ombudsman.europa.eu
Ombudswoman opens inquiry into transparency of Commission’s ‘reality checks’ with stakeholders
European Ombudswoman Teresa Anjinho has opened an inquiry to examine how the European Commission ensures that its ‘reality checks’ meetings with stakeholders...
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European Ombudsman @ombudsman.europa.eu · 07/07/2026
Today in Strasbourg, the city that hosts the seat of our Office, Ombudswoman Anjinho met Mayor Catherine Trautmann to discuss good administration in the EU and the importance of the ENO network as we celebrate its 30 years.
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European Ombudsman @ombudsman.europa.eu · 07/07/2026
Following the European Commission's answer to a query by the Croatian Ombudsman office, there is more clarity about Croatian students’ right to access national health insurance when studying in another Member State.
ombudsman.europa.eu
Report of the European Ombudsman closing Query Q2/2025/AML from the Ombudswoman of the Republic of Croatia concerning health insurance for Croatian students studying in other EU countries
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European Ombudsman @ombudsman.europa.eu · 06/07/2026
We have found maladministration in how the EU Agency for Asylum - EUAA supports Greek authorities in processing asylum applications. EUAA should guarantee the protection of fundamental rights in its activities, including when it is only carrying out a support role.
ombudsman.europa.eu
EU Asylum Agency asked to improve how it conducts interviews with asylum seekers
European Ombudswoman Teresa Anjinho has found several instances of maladministration in how the EU Agency for Asylum (EUAA) supports Greek authorities in processing asylum applications.
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European Ombudsman @ombudsman.europa.eu · 03/07/2026
June was a busy month. This edition of the Debrief with Ombudswoman Anjinho looks back at the winners of the 2026 #EOAward, key inquiry developments related to urgent law making, and retaining text messages between Commissioners and national leaders, as well as her visit to Slovenia.
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European Ombudsman @ombudsman.europa.eu · 03/07/2026
Earlier this week, the 2026 Award for Good Administration ceremony took place at the Solvay Bibliothèque in Brussels where the category, public vote, and overall award winners were announced. Congratulations to all 48 projects, keep up the good work! #EOAward 🏆 link.europa.eu/QJ8mdM
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European Ombudsman @ombudsman.europa.eu · 02/07/2026
Following our inquiry into European Commission failure to inform the public that it was no longer planning a law related to sustainable food systems, the Commission agreed to be more transparent about the status of all policy initiatives.
ombudsman.europa.eu
Decision on the failure by the European Commission to inform the public about the status of its envisaged legislative proposal on sustainable food systems as foreseen under the EU 'Farm to Fork' Strategy
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European Ombudsman @ombudsman.europa.eu · 30/06/2026
Thank you for joining us today for the #EOAward 🏆 ceremony and for making the EU stronger through your projects. Keep up the good work! See all the winning projects 👇
ombudsman.europa.eu
Good Administration Award goes to Europol for project to help online safety for young people
Europol has won the 2026 European Ombudsman Award for Good Administration for a game designed to help children learn how to be safe online. By encouraging players to deal with different types of cybercrime such as fraud, identity theft, and online grooming, the ‘Cyber Defenders’ game aims to increase young people’s digital resilience.
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European Ombudsman @ombudsman.europa.eu · 30/06/2026
The 2026 #EOAward 🏆 overall winner is @europol.europa.eu for Cyber Defenders: Building digital resilience through a Roblox game! The project helps children build digital resilience by teaching them safe online behaviour and critical thinking 👮 🎮 👏 Congratulations!
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European Ombudsman @ombudsman.europa.eu · 30/06/2026
The results of the #EOAward 🏆 public vote are in! With over 12 000 votes cast 🗳️, you have chosen...🎊 The European Climate Pact! Well-done to the entire team at @euenvironmentandclimate.ec.europa.eu Congratulations!
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European Ombudsman @ombudsman.europa.eu · 30/06/2026
In the excellence in open administration category, it was the interinstitutional project by @consilium.europa.eu, @europarl.europa.eu, and @ec.europa.eu 🥇 who took the prize! Thank you for your work on the EU Law Tracker 💐
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European Ombudsman @ombudsman.europa.eu · 30/06/2026
Shout-out to the @ec.europa.eu DG EAC for winning an #EOAward 🏆 in diversity and inclusion for their project DiscoverEU Inclusion Action. Keep up the good work - well done! 🎉
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European Ombudsman @ombudsman.europa.eu · 30/06/2026
A round of applause for @euenvironmentandclimate.ec.europa.eu, our excellence in citizen/civil society participation category winner! 🥳 Thank you for the European Climate Pact 🌱! 🇪🇺 🙏 #EOAward 🏆
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European Ombudsman @ombudsman.europa.eu · 30/06/2026
The #EOAward 🏆 for excellence in technological innovation and the use of AI goes to…🥁🎶 ...Cyber Defenders: Building digital resilience through a Roblox game, by @europol.europa.eu 👮 🎮 Congratulations!
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European Ombudsman @ombudsman.europa.eu · 30/06/2026
Speaking at the #EOAward 2026, @tonymurphyeca.bsky.social congratulated nominees and empahised to all those who worked on the projects that ‘your work truly matters and makes a real difference to the citizens we serve'. Watch live: www.ombudsman.europa.eu/multimedia/v...
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European Ombudsman @ombudsman.europa.eu · 30/06/2026
Ombudswoman Teresa Anjinho opened the 2026 Award for Good Administration ceremony by putting a spotlight on the 48 inspiring projects driven by dedication, creativity, and a strong commitment to public service and good administration. 🔴 Live: www.ombudsman.europa.eu/multimedia/v... #EOAward 🏆
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European Ombudsman @ombudsman.europa.eu · 30/06/2026
🔴 LIVE: European Ombudsman Award for Good Administration 2026 - Award Ceremony 🔹 Host: Teresa Anjinho, European Ombudswoman 🔹 Opening remarks: @tonymurphyeca.bsky.social, President of @euauditors.bsky.social 🔹 Moderator: Teri Schultz #EOAward 🏆 www.ombudsman.europa.eu/multimedia/v...
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European Ombudsman @ombudsman.europa.eu · 29/06/2026
Last week, Ombudswoman Anjinho was in Slovenia where she attended the launch of a parallel inquiry by Slovenian Human Rights Ombudswoman Dr Drenik Bavdek to gather ombudsman input from around Europe on how Member States are implementing EU environmental laws. #ENOnetwork
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European Ombudsman @ombudsman.europa.eu · 29/06/2026
We have found maladministration in the European Commission's refusal to give public access to a Regulatory Scrutiny Board (RSB) opinion related to the Multimodal Digital Mobility Services legislative proposal. Particularly high transparency standards are required for legislative documents.
ombudsman.europa.eu
Maladministration found in the European Commission's refusal to give public access to a Regulatory Scrutiny Board (RSB) opinion related to the Multimodal Digital Mobility Services legislative proposal.
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European Ombudsman @ombudsman.europa.eu · 26/06/2026
During ECAS Day, Ombudswoman Anjinho stressed that pluralism and respect for fundamental rights strengthen societal resilience, she also emphasised the importance of citizen and civil society participation in decision-making processes.
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European Ombudsman @ombudsman.europa.eu · 25/06/2026
In closing our inquiry, we conclude that the European Commission response to our findings on its preparation of urgent legislative proposals while constructive overall is too general to determine if future urgent law-making will be sufficiently transparent, evidence-based, and inclusive.
ombudsman.europa.eu
Urgent decision-making procedures need further monitoring, says Ombudswoman
European Ombudswoman Teresa Anjinho has concluded that the European Commission’s response to her findings related to the preparation of urgent legislative proposals is overall constructive,  but remains too general to allow her to determine whether future urgent law-making will be sufficiently transparent, evidence-based, and inclusive. The Ombudswoman will therefore continue to monitor the situation through future complaints.
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European Ombudsman @ombudsman.europa.eu · 23/06/2026
Do not miss the European Ombudsman’s Award for Good Administration ceremony where Ombudswoman Anjinho will announce the category, public vote and overall award winners! 🗓️ 30 June 2026 ⌚️ 17:00-19:00 🔴 Watch live: link.europa.eu/t4hbv7 #EOAward 🏆
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European Ombudsman @ombudsman.europa.eu · 22/06/2026
Following a complaint, we have asked European Commission to detail the steps it has taken since opening an infringement procedure in 2020 against Italy regarding the rules for granting authorisations for seaside tourism and leisure services (‘beach concessions').
ombudsman.europa.eu
Inquiry opened into how the European Commission is handling an infringement procedure concerning beach concessions in Italy (INFR(2020)4118)
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European Ombudsman @ombudsman.europa.eu · 16/06/2026
We are excited to announce the shortlisted projects for the 2026 #EOAward 🏆! On 30 June, EU Ombudswoman Anjinho will announce each category’s winner from this list before announcing our overall winner. Check them all out here: www.ombudsman.europa.eu/event-docume...
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European Ombudsman @ombudsman.europa.eu · 15/06/2026
Only a few hours left to cast your vote for the #EOAward 🏆 2026! Take a look at all 48 nominated projects and choose your winner by midnight (CEST) : 🔗 link.europa.eu/QNgY9p Watch this space for more information on the live award ceremony! 🗓️ 30 June ⌚ 17:00 -19:00
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European Ombudsman @ombudsman.europa.eu · 08/06/2026
EU Ombudswoman joined experts committed to strengthening environmental governance and human rights at the European Forum on Environmental Defenders. She discussed how we help to ensure transparency, meaningful participation, accountability in EU decision making, including on environmental issues.
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European Ombudsman @ombudsman.europa.eu · 05/06/2026
We have found maladministration for how European Commission dealt with a request for public access to a text message sent by the French President to the President of the European Commission concerning the EU-Mercosur trade deal.
ombudsman.europa.eu
Commission asked to retain text messages sent by heads of state and government
An inquiry by Ombudswoman Anjinho has found maladministration for how the European Commission dealt with a request for public access to a text message sent by the French President to the President of the European Commission concerning the EU-Mercosur trade deal.
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European Ombudsman @ombudsman.europa.eu · 04/06/2026
This week, EU Ombudswoman addressed @seap-eu.bsky.social General Assembly and Forum Europa Brussels, emphasising transparency as a fundamental right, the need for good governance, and the importance of maintaining citizen trust in EU decision-making. Read both speeches here: link.europa.eu/DqKyj4
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European Ombudsman @ombudsman.europa.eu · 02/06/2026
EU Ombudswoman met with @euantifraud.bsky.social Director General Petr Klement and @edps.europa.eu uropa.eu supervisor Wojciech Wiewiórowski to discuss how our Offices manage AI-assisted complaints and explore solutions to enhance our complaints-handling processes.
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European Ombudsman @ombudsman.europa.eu · 02/06/2026
🆕 May Debrief with Ombudswoman Anjinho includes: 🇪🇺 Europe Day at European Parliament 📊 Presentation of 2025 annual report to Petitions Committee ⚖️ Conclusion of inquiry into European Commission handling of access to docs request concerning platform X 🇵🇹 Visiting EU agencies in Portugal
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European Ombudsman @ombudsman.europa.eu · 29/05/2026
At the dataharvest conference today, EU Ombudswoman Anjinho spoke to journalists about the importance of strong EU access to documents rules for enabling democratic scrutiny of decision making. Opening remarks: link.europa.eu/XPNbT8
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