Sign in

Jerry Fishenden

@ntouk.bsky.social
284 followers 182 following 255 posts

Technologist, writer, composer. Government advisor. FIET & WGGB. London & Lerwick. Blogging at ntouk.wordpress.com. Latest book: www.amazon.co.uk/dp/B0F23N7WSS

PostsRepliesMedia
Jerry Fishenden @ntouk.bsky.social · 21h
A most enjoyable @computerweekly.bsky.social 60th anniversary event yesterday — here’s to the next 60! 🍾
Bryan Glick gives ComputerWeekly’s 60th anniversary speech to an attentive audience ComputerWeekly 60th anniversary swag - a bag, notebook and pen
011
Jerry Fishenden @ntouk.bsky.social · 25/09/2026
a brief look at what went wrong with data in government and a few ideas that might help get it back into a better place
ntouk.wordpress.com
what went wrong with data in the UK government — and how we fix it
Trusted digital identity, digital wallets, and verifiable credentials provide an ideal catalyst to rethink, simplify, and improve how both the public and private sectors access and use high quality da...
150
Jerry Fishenden @ntouk.bsky.social · 10/09/2026
"despite decades of grand political announcements, government remains trapped in a 'doom loop' of digitisation without transformation"
ntouk.wordpress.com
Why government “digital transformation” fails … according to Gemini
I asked Google’s Gemini to use the Digital Government Archives—a record of UK digital government initiatives since around 1994—to answer the question “what are the top lessons governmen…
101
Jerry Fishenden @ntouk.bsky.social · 02/09/2026
NAO "lessons learned" review of digital identity has just landed
nao.org.uk
Managing digital identity - NAO insight
Lessons learned for government from UK and international experience for developing digital identity services across public services.
000
Jerry Fishenden @ntouk.bsky.social · 26/08/2026
Tintin and Snowy looking surprised as their heads emerge from where they’re hiding in a large vase
000
Reposted by Jerry Fishenden
Hetan Shah @hetanshah.bsky.social · 24/08/2026
It’s really important that independent organisations can hold Government to account. I’m on the Board of @nao.org.uk which does this and we are looking for two new Board members. Could you help spread the word so we can get the best possible field of candidates roles.saxbam.com/advert-detai...
NAO
National Audit Office
National Audit
Office
Non-Executive Directors
03853
Jerry Fishenden @ntouk.bsky.social · 18/08/2026
Byte Magazine lives! Such a brilliant computing magazine for digital natives & hackers in its heyday. And now here’s a zoomable map of every page of every issue from 1975 to 1998 + a search feature byte.tsundoku.io
byte.tsundoku.io
Byte - a visual archive
021
Jerry Fishenden @ntouk.bsky.social · 15/08/2026
Important article in the FT by Jim Waterson on “How Burnham can curb Britain’s tax-dodging shops” pointing out, amongst many other important points, how easily “identity” can be gamed www.ft.com/content/936c...
ft.com
How Burnham can curb Britain’s tax-dodging shops
The prime minister is missing a simple trick in his campaign to revive high streets: enforcing the basic laws of doing business
110
Jerry Fishenden @ntouk.bsky.social · 10/08/2026
The Economist’s “revelation” that AI assisted complaints and appeals are overwhelming the public sector isn’t exactly news. The NAO already warned that “Organisations may ... see significant increases in workload arising from AI-driven external activity (such as automated ... online submissions)"
nao.org.uk
143
Jerry Fishenden @ntouk.bsky.social · 02/08/2026
our desk note for Andy Burnham on how digital operating models and infrastructure can improve UK devolution and strengthen democratic accountability
000
Jerry Fishenden @ntouk.bsky.social · 31/07/2026
"The week in review" — my brief look at current hot topics ranging from devolution to artificial intelligence, and from the latest machinery of government changes to digital identity
ntouk.wordpress.com
The week in review—from devolution to digital identity
Here’s a brief summary of a few developments that caught my eye this week—from devolution to artificial intelligence, and from machinery of government changes to digital identity. Devolution …
122
Jerry Fishenden @ntouk.bsky.social · 25/07/2026
digital technologies are a gamechanger for devolution. They create options that were simply unavailable when the current model was developed in the last century—options that can help to strengthen democratic accountability while reducing duplication and lowering costs
000
Jerry Fishenden @ntouk.bsky.social · 20/07/2026
"... the UK can design a better devolution settlement — one that makes democratic governance more effective, responsive, and cost-efficient, all while strengthening local democracy and UK cohesion in the process."
computerweekly.com
Viva la devolution – rebalancing power through technology | Computer Weekly
Andy Burnham has promised to deliver the "biggest rebalancing of power our country has seen" as our new prime minister, with power taken away from Westminster and redistributed to all parts of the UK.
000
Jerry Fishenden @ntouk.bsky.social · 08/07/2026
A little reminder that Count Binface can easily fulfil his pledge to restore Ceefax since Alistair Cree did that long ago … nmsceefax.co.uk
nmsceefax.co.uk
NMS Ceefax
An up-to-date version of the BBC's teletext service, Ceefax.
241
Jerry Fishenden @ntouk.bsky.social · 30/06/2026
“The findings show how easily digital access can break down. Nearly one in five respondents said they are unable to access or use digital government services without support.”
digitalpovertyalliance.org
DPA report reveals barriers to digital government services – Digital Poverty Alliance
Digital government services are now part of how people apply for support, manage identity documents, access benefits and complete essential public-service tasks
000
Jerry Fishenden @ntouk.bsky.social · 24/06/2026
"Regular political pronouncements that the 'magic' of technology is about to fix an increasingly broken system ring increasingly hollow after 30 years" In which James Findlay & I explore how to close the long-standing gap between governments' bold "digital transformation" ambitions & the reality.
computerweekly.com
Delivering better government after three decades of disappointment | Computer Weekly
UK governments have spent over three decades telling us that technology will modernise the public sector, cut costs, improve services for citizens and businesses, and boost productivity. Yet despite s...
044
Reposted by Jerry Fishenden
Jerry Fishenden @ntouk.bsky.social · 21/06/2026
The recent National Audit Office good practice guide to artificial intelligence usefully cuts through a lot of the AI noise. It raises issues that organisations may not have previously considered, such as the impact of the external application of agentic systems on their workloads:
201
Jerry Fishenden @ntouk.bsky.social · 21/06/2026
The recent National Audit Office good practice guide to artificial intelligence usefully cuts through a lot of the AI noise. It raises issues that organisations may not have previously considered, such as the impact of the external application of agentic systems on their workloads:
201
Jerry Fishenden @ntouk.bsky.social · 15/06/2026
I’ve finally pulled together numerous AI-related resources formerly scattered across my tech policy website, embedded in Parliamentary submissions, and explored in various media articles and my book. I'm sure it can be improved :) Feedback always very welcome. ntouk.wordpress.com/2026/06/15/n...
ntouk.wordpress.com
New Artificial Intelligence (AI) hub
I’ve finally got around to pulling together various AI-related resources formerly scattered across my site, embedded in Parliamentary submissions, and explored in various media articles and m…
000
Jerry Fishenden @ntouk.bsky.social · 22/05/2026
“The way to build good digital policy is no mystery. You model it first. You pilot it where it will make people’s lives measurably easier. You learn what works, and what doesn’t, and then you scale and continue to learn and improve.”
computerweekly.com
The Isle of Wight can settle more than the digital ID argument | Computer Weekly
The Isle of Wight is geographically bounded, with three monitored ferry gateways. Its population of 140,000 is served by a single local authority and a defined NHS footprint. It is, in effect, a conta...
020
Reposted by Jerry Fishenden
computerweekly.bsky.social @computerweekly.bsky.social · 20/04/2026
As heated debate rises around the UK government's plans for a national digital identity scheme - why not try it out to see if it works, in a well-defined, real-life environment with real people involved... 👉 [read]
Don't debate digital ID, trial it - the Isle of Wight could settle the argument
042
Jerry Fishenden @ntouk.bsky.social · 11/03/2026
With the government announcing its consultation on digital ID, a few thoughts on why delegated authority is non-negotiable
ntouk.wordpress.com
Digital ID — delegated authority is non-negotiable
The government has announced its much anticipated consultation on digital identity (ID). There’s obviously going to be a lot of issues that need to be considered over coming months, but one p…
032
Reposted by Jerry Fishenden
Jerry Fishenden @ntouk.bsky.social · 04/03/2026
Nearly a year ago I wrote about how agentic AI *could* join-up govt in more effective ways … but worried it would instead end up being a new thin digital veneer, displacing the much needed transformation and improvement of the public sector. Has much changed …?
ntouk.wordpress.com
Agentic AI — citizens’ new super-power for “joined-up government”
A few months ago, the National Audit Office reminded us that a large chunk of central government IT is legacy. It’s one reason why departments still force citizens to repeatedly provide the s…
131
Jerry Fishenden @ntouk.bsky.social · 10/03/2026
Amazon is experiencing AI-related outages, with a “trend of incidents” in recent months characterised by a “high blast radius” and “Gen-AI assisted changes.” "Junior and mid-level engineers will now require more senior engineers to sign off any AI-assisted changes"
ft.com
Amazon holds engineering meeting following AI-related outages
Ecommerce giant says there has been a ‘trend of incidents’ linked to ‘Gen-AI assisted changes’
000
Jerry Fishenden @ntouk.bsky.social · 09/03/2026
Useful piece from 'The Register', with more insights into the risks organisations face from the malicious use of agentic AI
theregister.com
Manage attack infrastructure? AI agents can now help
interview: Crims 'will do what gets them their objective easiest and fastest,' Microsoft threat intel boss tells The Reg
120
Jerry Fishenden @ntouk.bsky.social · 05/03/2026
Samurai at the British Museum is good … much better than my photos 🙂
A samurai outfit
A Japanese artistic scene with horsemen in battle An elaborate Japanese samurai helmet A beautiful, large conch shell
000
Jerry Fishenden @ntouk.bsky.social · 04/03/2026
Nearly a year ago I wrote about how agentic AI *could* join-up govt in more effective ways … but worried it would instead end up being a new thin digital veneer, displacing the much needed transformation and improvement of the public sector. Has much changed …?
ntouk.wordpress.com
Agentic AI — citizens’ new super-power for “joined-up government”
A few months ago, the National Audit Office reminded us that a large chunk of central government IT is legacy. It’s one reason why departments still force citizens to repeatedly provide the s…
131
Jerry Fishenden @ntouk.bsky.social · 26/02/2026
some thoughts on how governments will need less databases, less data sharing, and less processing and profiling as citizens increasingly become able to directly prove their eligibility for a service ...
ntouk.wordpress.com
A farewell to forms
UK governments have spent over thirty years attempting to deliver a radical “digital transformation” of the public sector. Despite good progress in places, a significant mismatch remains between th…
041
Jerry Fishenden @ntouk.bsky.social · 25/02/2026
“Just as the website-centric approach to govt transformation created a digital veneer over the top of silo policies, organisations, processes, and data, AI runs the risk of doing the same. Particularly as governments often prefer visible, low‑risk improvements over deep structural reform.”
000
Jerry Fishenden @ntouk.bsky.social · 20/02/2026
This post from early Jan continues to get a lot of interest: “… from policy planning in a local authority to welfare claims ... People will use AI to generate all sorts of well-sourced submissions with little effort for themselves while placing a huge burden on the public sector in the process.”
ntouk.wordpress.com
AI — no longer a bubble?
Artificial Intelligence (AI) continues to grab a lot of headlines. It’s a broad field, from deep, narrow AI of the kind that might assist an NHS radiotherapist in their work, to the more pred…
000
Jerry Fishenden @ntouk.bsky.social · 20/02/2026
anyone know if GOV.UK One Login now lets users switch between their different One Login accounts (e.g. different business accounts, personal account, etc.)? Or does it still delete everything and make you start all over again?
101
Jerry Fishenden @ntouk.bsky.social · 13/02/2026
A few recent things that caught my eye — from digital identity to the world-leading work of Capita (coughs)
ntouk.wordpress.com
The week in review
Highlights of a few recent developments that caught my eye this week, several related to digital identity. UK digital ID sector warns of legal action The UK government announcement that the upcomin…
011
Jerry Fishenden @ntouk.bsky.social · 09/02/2026
“The failure to use digital technologies and practices as a catalyst for public sector reform doesn’t just hinder government’s policymaking, operational efficiency, and effectiveness. It also weakens and jeopardises democratic legitimacy.”
011
Jerry Fishenden @ntouk.bsky.social · 27/01/2026
Up Helly Aa is live … hope to be back there next year :) www.youtube.com/watch?v=T2Vb...
youtube.com
Live from Lerwick, Shetland: Up Helly Aa 2026 torchlit procession and Viking galley burning.
YouTube video by Promote Shetland
051
Jerry Fishenden @ntouk.bsky.social · 23/01/2026
“As a matter of principle, we do not think that capacity constraints are a legitimate reason for delaying long planned elections. Extending existing mandates risks affecting the legitimacy of local decision making and damaging public confidence.”
electoralcommission.org.uk
Electoral Commission responds to potential election postponements
We are concerned by the possibility of some council elections in May being postponed, and even more by any further postponement to those which already had been deferred from 2025.
010
Reposted by Jerry Fishenden
computerweekly.bsky.social @computerweekly.bsky.social · 23/01/2026
The UK government has begun testing of a digital driving licence – the highest profile official document so far to be digitised as part of the roll-out of the Gov.uk digital wallet.... 👉 [read]
Img alt
021
Jerry Fishenden @ntouk.bsky.social · 20/01/2026
Here's the first in a series of instalments from my book ‘Fracture' in which I'm going to explore: — why decades of digital initiatives have failed to deliver the desired modernisation of government — what a modern, adaptive democracy could look like — what changes are needed to get us there
ntouk.wordpress.com
‘Fracture’ serialisation part 1
The first in a series of articles based on the Second Edition of my book Fracture: The collision between technology and democracy—and how we fix it. “You would think that governments would pl…
195
Jerry Fishenden @ntouk.bsky.social · 18/01/2026
Gridwatch is such a good app to track the reality of the UK’s live energy metrics …
A pie graph showing the sources of current energy supply in the UK - with gas accounting for over 44%
000
Jerry Fishenden @ntouk.bsky.social · 16/01/2026
I thought it might be entertaining to see what Microsoft Copilot makes of the new paper "Public-Service Reform in the Age of AI" from the Tony Blair Institute for Global Change. Here's its analysis—benchmarked against 3 decades of similar proposals curated in the Digital Govt Archives.
ntouk.wordpress.com
An AI analysis of the Tony Blair Institute’s “Public Service Reform in the Age of AI”
I thought it might be useful, or at least entertaining, to see what an AI tool made of the new paper from the Tony Blair Institute for Global Change on Public-Service Reform in the Age of AI. So I …
175
Jerry Fishenden @ntouk.bsky.social · 16/01/2026
well, this looks like some suitable weekend reading ... "AI systems are built to function in ways that degrade and are likely to destroy our crucial civic institutions." "How AI Destroys Institutions"
papers.ssrn.com
How AI Destroys Institutions
Civic institutions—the rule of law, universities, and a free press—are the backbone of democratic life. They are the mechanisms through which complex societies
121
Jerry Fishenden @ntouk.bsky.social · 12/01/2026
“Labour MP Josh Simons to lead digital ID scheme”
computerweekly.com
Labour MP Josh Simons to lead digital ID scheme | Computer Weekly
Cabinet Office parliamentary secretary Josh Simons to become digital ID minister as government prepares to launch public consultation on the scheme.
000
Jerry Fishenden @ntouk.bsky.social · 23/12/2025
I'm going to replace a few graphics like this (from the digital government archives) with better (HTML) equivalents in the New Year. Apart from correcting a few obvious typos, anything else I should update/improve on this one while I'm at it?
A table setting out the state of digital government in 2001. It covers the pan-government website UKonline; identification, authentication, and single sign-on; cross-sector connectivity; e-Signatures; and data interoperability
200
Reposted by Jerry Fishenden
Jerry Fishenden @ntouk.bsky.social · 22/12/2025
Digital Government at the Crossroads (2025) Decades of digital government initiatives have left governments ill-placed in an increasingly challenging & volatile world. It’s time to use technology to help democracies learn smarter, react faster, & adapt better
ntouk.wordpress.com
Digital Government at the Crossroads
The Cambridge Journal of Law, Politics, and Art has published my article Digital Government at the Crossroads. It explores the need for a radical rethink and reset to ‘digital government’ initiativ…
101
Jerry Fishenden @ntouk.bsky.social · 22/12/2025
Capita really have excelled themselves taking over the Civil Service pension scheme …
A snapshot of the Civil Service pension website showing that “due to a technical issue” they are currently unable to access records and the contact centre cannot answer any queries …
230
Reposted by Jerry Fishenden
Jerry Fishenden @ntouk.bsky.social · 22/12/2025
The war we’re in (2021) We're in a hybrid war blending cyberattacks, disinformation, election interference & propaganda to erode democracy. It’s another reason why govt digital strategies need a major reset—to help democracies improve their ability to learn smarter, react faster, and adapt better
ntouk.wordpress.com
The war we’re in
We’re at war whether we know it or not. Hybrid warfare surrounds us, hiding in plain sight. But I’m not sure anyone wants to hear that as we emerge from the shadow of Covid. Perhaps the …
101
Jerry Fishenden @ntouk.bsky.social · 22/12/2025
It’s nearly Christmas — the perfect excuse to look back at some of my most read blog posts from the past 5 years. (🎶 drum roll 🎶) In reverse date order, the posts are …
100
Jerry Fishenden @ntouk.bsky.social · 13/12/2025
Winter, when one of my favourite beers starts appearing on draught … one of life’s treats :)
000
Reposted by Jerry Fishenden
computerweekly.bsky.social @computerweekly.bsky.social · 11/12/2025
Research highlights how the Home Office’s electronic visa system has used migrants as a ‘testing ground’ for the government’s wider digital ID ambitions.... 👉 [read]
Img alt
041
Jerry Fishenden @ntouk.bsky.social · 12/12/2025
good piece in GeekWire about the 40th (!) reunion of the team that brought the world, er, Windows 1.0
geekwire.com
Inside the Windows 1.0 reunion: How a scrappy team shipped the product that changed everything, eventually
A core group of early Microsoft developers and business leaders reunited this week, 40 years after releasing Windows 1.0, sharing previously untold stories and reflecting on a landmark project that se...
000
Jerry Fishenden @ntouk.bsky.social · 21/11/2025
Ugh, this looks horrible — the "artist's impressions" are more like some dystopian AI slop. Oxford Street has long needed improving, but if anything this makes it look even worse whilst displacing and shortening useful (and busy) bus routes.
bbc.co.uk
Oxford Street traffic diversion plan ahead of pedestrianisation
000