iiinova — where your digital self keeps evolving

Nahdia Khan @nahdiakhan.bsky.social · 24/04/2025

#LT25 #TIS5 Where is innovation really happening in the Digital Learning Team?

Nahdia Khan @nahdiakhan.bsky.social · 24/04/2025

#LT25uk #TIS5 Resources are tight and demands are high…L&D Teams are thinking about how they reduce costs and do more with less AI to support content creation 68% against 1% saying no. Upskilling SME 69% against 2% saying they won’t use them Redeploying existing L&D members 37% against 7%

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Nahdia Khan @nahdiakhan.bsky.social · 24/04/2025

#LT25uk #TIS5 What innovations are you attracted to most? Fosway analysis is stronger in process evaluation with what is coming through in their data and research.

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Nahdia Khan @nahdiakhan.bsky.social · 24/04/2025

#TIS5 Myles Where might the market go? Businesses get the learning and development they deserve’… Are they going to innovate efficiency and process or in product or fresh value Impact AI is having on the economics of the industry - efficiency argument strong, more bouyant would be different?

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Nahdia Khan @nahdiakhan.bsky.social · 24/04/2025

#LT25 #TIS5 Myles - with new LLMs smaller providers can do what larger providers could only do. Some of the most interesting companies have been really smart about how they are using Ai to differentiate their offer, personalisation and design.

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Nahdia Khan @nahdiakhan.bsky.social · 24/04/2025

#LT25uk #TIS5 Myles is sharing latest 9-box grid, is the LMS role is changing - will it be an infrastructure piece or will other tools become the touch points? Personalisation and adaptive is that the best route or intelligent chat and dialogue better, how do you set that up, buy that?

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Nahdia Khan @nahdiakhan.bsky.social · 24/04/2025

#LT25uk #TIS5 Where are you innovating learning? Innovation isn’t just about new shiny toys it’s about embracing new thinking about learning and flexing existing solutions Innovations that will enable us to innovate in new areas, coaching and performance support

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Nahdia Khan @nahdiakhan.bsky.social · 24/04/2025

#LT25 #TIS5 It’s hard to be in L&D. fun. Exciting and amazing at the same time.

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Nahdia Khan @nahdiakhan.bsky.social · 24/04/2025

#LT25 #TIS5 Where are learning teams now: Upskilling and Reskilling replaces compliance as the top strategic priority for L&D for the first time.

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Nahdia Khan @nahdiakhan.bsky.social · 24/04/2025

#LT25uk #TIS5 What does it take for learning teams to be fit for the future? Fosway Model

Model shared -What makes L&D Fit for the Future

Delivers value, intelligent and Data Driven, Radical Cost efficiency, Energises your Workforce, An uber customer experience, real relationship focus, intelligent and data driven, agile thinking

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Nahdia Khan @nahdiakhan.bsky.social · 24/04/2025

#LT25uk #TIS5 The Learning Landscape David Chief Inisights Officer and Myles Runham, Lead Analyst. World of Digital Learning has been his focus. First half is where are learning teams now What innovations are valuable or why What innovations are coming

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Nahdia Khan @nahdiakhan.bsky.social · 24/04/2025

#LT25uk #T1S5 Innovations in learning what’s hot, what’s going to be hot. What your team should do next. Lavinia Mehedintu - Offbeat @mylesrun.bsky.social Fosway and David Perring Fosway

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Nahdia Khan @nahdiakhan.bsky.social · 24/04/2025

#LT25uk #T3S4 Question: How do you drive communities where there isn’t a natural coming together and culture for connection (football is natural for that) FA drives top down content to encourage more dialogue in groups as well as bottom up. FA trying encouraging more two-way interaction as AA

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Nahdia Khan @nahdiakhan.bsky.social · 24/04/2025

#T3S4 #LT25uk Question on Trust to Nick We have introduced a code of conduct, moderation automatically and manually. But we haven’t had that much negative content and appropriateness of content. It’s important to build trust through timely responses.

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Nahdia Khan @nahdiakhan.bsky.social · 24/04/2025

#T3S4 #LT25uk Lessons learnt Clarity, Moderation (security and safeguarding) core part of someone’s role. Consistent cadence and comms and answers. Trusted - psychological safety. Users - belongs to the users to allow and own the community - users most important don’t forget them!

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Nahdia Khan @nahdiakhan.bsky.social · 24/04/2025

#T3S4 #LT25uk Have created a digital ecosystem - TikTok, YouTube and Instagram - giving them the tools wherever you can. Engaging them at their point of need. We want more new features, system links, marketing and 2023 Insight - wanted more organic way of creating their own community

Data shared on FA social community use - 2.8 million views, 273, 167 total users, 272.9k active users. 33,718 pieces of content and 100,123 members.

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Nahdia Khan @nahdiakhan.bsky.social · 24/04/2025

#T3S4 #LT24uk Before Covid we had lots of face to face. Now an asynchronous learning. What does good coaching look like? Moved to also focus on What does the learner actually want? How do we support people with their tasks and concerns for the role? Worked hard on this. New website CoachCast

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Nahdia Khan @nahdiakhan.bsky.social · 24/04/2025

#T3S4 #LT25uk We want more better coaches at grassroots so that younger people can have better experiences through coaching. Our data and insight is telling us we need to do better. We have aimed to drive better long-term learning. ‘Personalised and connected experiences’ - 20-24 Edu Strategy

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Nahdia Khan @nahdiakhan.bsky.social · 24/04/2025

#T3S4 #LT25uk Nick now talking about the FA’s approach Today we will explore why the FA believes in community learning. 170,000 affiliated coaches. Many thousands working in voluntary roles. Courses supporting coaching, medics. Safeguarding, referees. Volunteers have jobs and time poor

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Nahdia Khan @nahdiakhan.bsky.social · 24/04/2025

#T3S4 #LT25uk Tom - the community continues to be moderated. Question asked around competition in the peer to peer networks? The competition is healthy since Covid, as there is long demand for driving tests.

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Nahdia Khan @nahdiakhan.bsky.social · 24/04/2025

#LT25uk #T3S4 Tom shares lesson: Community Manager role was not needed Locked Content - difficult for them to navigate What we are focusing on next: Part 3 pass rate Video content to bring out internal team to life

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Nahdia Khan @nahdiakhan.bsky.social · 24/04/2025

#LT25uk #T3S4 Supporting Challenges at AA Driving Academy Regular Touch points at Learning Milestones Community Manager role Training Mentors Online Classrooms & Workshops Classroom based events 2:1 Training Online Community

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Nahdia Khan @nahdiakhan.bsky.social · 24/04/2025

#LT25uk #T3S4 Tom - small team supporting a large number of trainees. Limited budgets. So we implemented our 5 goals for success Onboarding, Theory, Hazard Perception, Driving ability, Skills Development and Lesson Delivery

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Nahdia Khan @nahdiakhan.bsky.social · 24/04/2025

#T3S4 #LT25uk Tom explaining that getting pipeline of instructors from public sectors, police, armed forces, but now shifting to retail and IT. Challenges around instructors can be employed elsewhere, so time for training is difficult. Dispersed across UK and minimal interaction with peers

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Nahdia Khan @nahdiakhan.bsky.social · 24/04/2025

#LT25uk #T3S4 niallgavinuk.bsky.social - talking through what a learning community is with regards to the speakers. Dispersed learning communities that are external to their organisation. Reminder Tom Way is from the AA and Nick Bear from the Football Association. Kicking off with Tom Way

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Nahdia Khan @nahdiakhan.bsky.social · 24/04/2025

Panel Chairperson @niallgavinuk.bsky.social, Independent Learning Consultant and Accreditation Mentor Nick Baker Senior Lead: Learning Design and Digital Innovation, The Football Association linkedin.com/in/nickbaker... Tom Way - Curriculum Lead, The AA Driving School linkedin.com/in/tomway8

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Nahdia Khan @nahdiakhan.bsky.social · 24/04/2025

In this session we explore in detail the hard-learned lessons of supporting individuals in a shared learning experience when they’re dispersed, self-employed, and unfamiliar with one another. #LT25uk #T3S4

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Nahdia Khan @nahdiakhan.bsky.social · 24/04/2025

Welcome to #LT25uk #T3S4 - Community learning. How to support learning across a community of largely unconnected individuals? It takes a lot more than a forum and some self-service videos.

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Nahdia Khan @nahdiakhan.bsky.social · 24/04/2025

I will be sharing insights from session #LT25 #T3S4 on learning communities from 11.15am with @niallgavinuk.bsky.social Tom Way linkedin.com/in/tomway8 and Nick Baker linkedin.com/in/nickbaker... session on learning communities. We will cover what they are and how they thrive.

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Nahdia Khan @nahdiakhan.bsky.social · 23/04/2025

#LT25uk #T3S3 Thank you to Teresa Rose @consulther.bsky.social and Professor Joseph Devlin @neuroboffin.bsky.social for an impactful and interactive session.

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Nahdia Khan @nahdiakhan.bsky.social · 23/04/2025

#LT25uk #T3S3 @neuroboffin.bsky.social If we have managed to adapt to literacy - then we will be as fine with AI. There is no need to fear it

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Nahdia Khan @nahdiakhan.bsky.social · 23/04/2025

#LT25uk #T3S3 @neuroboffin.bsky.social AO Sherman case study - AI champions model - lawyers affected by AI, they met this head on and recruited internal champions at all levels. Created a peer learning environment - clinics conducted in a safe space to create use case demos.

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Nahdia Khan @nahdiakhan.bsky.social · 23/04/2025

@neuroboffin.bsky.social link between openness and adoption of new technologies #LT25uk #T3S3

Image of the Big 5, Openness, conscientious, Neuroticism, Agreeableness, Extraversion

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Nahdia Khan @nahdiakhan.bsky.social · 23/04/2025

#LT25uk #T3S3 @neuroboffin.bsky.social how you persuade stakeholders to build in reflective practice - Gibbs Cycle

An image of the Gibbs cycle which outlines how you persuade stakeholders to include reflective practice

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Nahdia Khan @nahdiakhan.bsky.social · 23/04/2025

#LT25uk #T3S3 Neuroplasticity takes place over time, this is why spaced learning works. You can’t just learn AI in one go, you need the repetition @neuroboffin.bsky.social How easy is it to build repetition? If you point it out and build it in, but it’s not easy to implement in orgs

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Nahdia Khan @nahdiakhan.bsky.social · 23/04/2025

#LT25uk #T3S3 Uncertainty drives change - neuroplasticity, it’s what happens when you learn. Any new experience is causing microscopic changes to your brain.

Quote - Neurons that fire together, wore together.

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Nahdia Khan @nahdiakhan.bsky.social · 23/04/2025

#LT25uk #T3S3 Continued… Uncanny valley - people who don’t have the experience as to those who are digitally native Depends on use case, and context. Academic detectors in place even though encouraging its use in university.

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Nahdia Khan @nahdiakhan.bsky.social · 23/04/2025

#LT25uk #T3S3 @neuroboffin.bsky.social asks: Do you think AI will eventually be as normal in the workplace as email or Google? Answers: Yes, we’ve seen it embedded in to so many tools and automation and in Google already. Does it still feel normal emotionally, different in generations?

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Nahdia Khan @nahdiakhan.bsky.social · 23/04/2025

@neuroboffin.bsky.social Reducing the threat Psychological safety Positive framing Provide time for acceptance Champions #LT25uk #T3S3

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Nahdia Khan @nahdiakhan.bsky.social · 23/04/2025

#LT25uk #T3S3 @neuroboffin.bsky.social Uncertainty is threatening, so something like AI can trigger a threat response in your Amygdala- Adrenaline - physical response.

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Nahdia Khan @nahdiakhan.bsky.social · 23/04/2025

@neuroboffin.bsky.social #LT25uk #T3S3 How do brains work - it needs calories, it’s an energy intensive system. We know that brain is predicting what is happening in the environment. But if your brain isn’t expecting something you won’t see it

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Nahdia Khan @nahdiakhan.bsky.social · 23/04/2025

#LT25 #T3S3 @neuroboffin.bsky.social From an evolutionary perspective the more successful we are the brain can adapt to the environment. We needed calories to survive. However your brain is lazy and old at times. It wasn’t until 1-2 million years ago we learnt to harness fire and cook food.

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Nahdia Khan @nahdiakhan.bsky.social · 23/04/2025

#LT25uk ##T3S3 @neuroboffin.bsky.social asks Do you feel threatened by AI? Answers: People will miss things if they don’t get on the bus. What will the world look like will people still use their brain? What is the environmental impact? Can we upskill low-skilled people?

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Nahdia Khan @nahdiakhan.bsky.social · 23/04/2025

#LT25uk #T3S3 In this session we will explore why it is hard for our brain to learn when it is under the pressure of rapid change. What can neuroscience teach us about AI anxiety and how we can overcome it.

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Nahdia Khan @nahdiakhan.bsky.social · 23/04/2025

Joining her is Professor Joseph Devlin, Professor of Cognitive Neuroscience at UCL. Professor Devlin research focuses on how organisations can use neuroscience to drive better decision making, improve products and services.

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Nahdia Khan @nahdiakhan.bsky.social · 23/04/2025

#LT25uk #T3S3 - Learning and the mind Welcome folks to an intriguing session in which we delve in to ‘Learning and the Mind’. Chaired by Teresa Rpse Organisational Development Consultant and Executive Coach. Teresa Rose is an award-winning OD consultant and the founder of ConsultHer Ltd.

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Nahdia Khan @nahdiakhan.bsky.social · 23/04/2025

#LT25uk #T2S2 Do we need to have care and compassion and is there a risk of parasocial relationships in AI coaching. Sam says this is really being grappled with in the industry. Rebecca, there have been examples or students attaching with their avatars. So dangerous potentially to be dependent

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Nahdia Khan @nahdiakhan.bsky.social · 23/04/2025

#LT25uk #T2S2 David shares that he is heartened to the fact that we seem open to having a combined approach. We can feel and threat as human coach we should lean in to it. Rebecca shares that we can also improve our practice as coaches. Learn from AI in our personal and professional lives.

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