Reposted by Murad Hemmadi
"The AI is just not there," says one merchant who pays for a premium tier that promises 24/7 support and a dedicated service rep, but is now faced w/ an "endless back and forth" with AI. How Shopify's plan to turnaround its struggling customer-service dept. by using more AI has left merchants angry:
thelogic.co
Shopify merchants left angry and confused as company goes big on AI support - The Logic
Following years of layoffs, Shopify has turned to AI to improve its floundering merchant support service. Many paying customers aren’t happy.