Yes, happened to me trying to get a refund on light bulbs that arrived smashed. I suspect it’s a loss-prevention-by-red-tape mechanism: if I make it difficult/costly enough on someone to impose losses on me, they’ll do less.
Michael Carniol
@michaelcarniol.bsky.social
849 followers 1.2K following 148 posts
Assistant Professor, Accounting and Information Systems, Rutgers Business School, Newark, NJ
