Reposted by Michael Heap
Great short post from @mheap.dev: michaelheap.com/visibility-i...
It takes practice to deliver the right level of abstraction--too many details are not great.
But surprises are so so bad.
Even if Alice delivers a month later than Bob, people understand why and are more likely to accept it.
michaelheap.com
Visibility is Velocity
Why visible progress beats speed: how incremental updates build trust, reduce risk, and change how complex product work is perceived.
