Terrifying as one who intends to receive surgery on the NHS in the (hopefully) upcoming months.
I have already had to explain to my wife that I intend to discharge myself should I find myself held in undignified conditions.
Should that be my final day on this planet, so be it...
![11 August 2026
We've looked into your complaint
Dear Mrs [Redacted]
I'm sorry you've needed to raise a complaint with us about the news article on the new toilet policy that Lloyds banking group have. Thanks for letting us know, so we could look at this for you and explain what's happened.
What happened
You contacted us after reading a newspaper article published on 29 May 2026. The article reported that Lloyds Banking Group had changed an internal policy relating to the use of women’s toilets by trans women.
You explained that you and your wife had previously moved part of your banking to us because of your views on inclusion and support for trans people. You told us that, if the article was accurate, you would consider moving your banking elsewhere as your beliefs do not allow you to support policies that you consider to be anti-LGBT or segregationist. You asked us to confirm whether the information reported in the article was accurate.
The outcome
After reviewing your concerns, we didn’t find that we’d made an error in the way we handled this matter. For this reason, we haven’t made any payments in relation to your complaint.
Why it happened
We reviewed your complaint and sought guidance on the concerns you raised. During this review, it was confirmed that the position being followed is based on the Supreme Court’s ruling and that this is a business decision that must be applied. The matter was also discussed with a specialist team, who confirmed that this decision could not be changed.
We recognise that this is a complex and sensitive issue. We understand the concerns you’ve raised and appreciate the strength of your views. Lloyds Banking Group’s position is that we aim to approach matters of this nature with care and empathy while respecting the Supreme Court’s judgement.](https://cdn.bsky.app/img/feed_thumbnail/plain/did:plc:abo2joj3rs5m6ycfefhq2uxx/bafkreicclvxvpbtzizqh4iycq63vfj7r4kaycta23xiwnaq63zjijhh5zy)
![How I reviewed your complaint
I've used the information we have on our systems in my investigation. I also considered the points you raised. As we haven't made any errors, I can't agree with your complaint, but I hope I've explained why we have not upheld your complaint and you understand what's happened.
You can go to the Financial Ombudsman Service
If you don’t agree with this decision, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge – but you must do so within six months of the date of this letter. Full details of how to do this are in the “Things you need to know” section at the end of this letter.
If you have any questions please get in touch You can call us on the number at the top of this letter. We're open 8am to 8pm Monday to Friday and 9am to 3pm Saturday, and someone else can help if I’m not available.
Yours sincerely
[Redacted]
[Redacted]
Complaint Manager
Enclosed: Things you need to know summary](https://cdn.bsky.app/img/feed_thumbnail/plain/did:plc:abo2joj3rs5m6ycfefhq2uxx/bafkreihzgtv5m6oq7qc6hsbqze3a2o222nigtecn5wjqjk7wp6f3a6ukpm)
