The blog introduces Dynamics 365, detailing its two main areas: CRM and ERP applications. It highlights key ERP components like Business Central, Commerce, Finance, Human Resources, Supply Chain Management, and Project Operations, focusing on their functionalities for small to medium-sized businesses and larger enterprises. Future posts will explore the CRM aspect of Dynamics 365.

Power Fx is a low-code, open-source formula language similar to Excel, essential for building logic within the Microsoft Power Platform. It allows users to create app behaviours, manipulate data, and integrate UI components effectively. Crucial for Canvas apps, Power Fx makes app development accessible to both novices and experienced developers.

Microsoft's latest release wave introduces several long-awaited features, including custom branded links to boost customer confidence, dynamic content blocks for easier email updates, and enhanced record creation from customer journeys. The update also includes message expiration settings and Copilot-powered conversational SMS for better customer engagement.

The 2026 release wave introduces several features in Customer Insights, including the Private Preview (PP) and General Availability (GA) dates for new functionalities. Key updates include the introduction of MCP servers, Microsoft Fabric OneLake as a data source, enhanced audience targeting from previous campaign signals, and improved selection of field values for segment conditions.

This blog explains connectors within the Power Platform, which facilitate connections between applications and external data sources. Connectors allow automated data exchanges and integrations, making processes smoother without coding. Users can utilise existing connectors or create custom ones to meet specific needs, enhancing functionality in various Microsoft tools.

After a very long break, the podcast returns with an episode that sets the tone for what's coming next: less polish, more honesty, and a lot more focus on the people behind the tech. In this episode, Mark and Malin are joined by special guest Will "Quad" McLendon for a wide-ranging, unfiltered conversation that goes well beyond platforms, features, or roadmaps.

Power BI is Microsoft's business intelligence tool that transforms data into visual reports, enabling organisations to make informed decisions. It connects to various data sources and presents insights through dashboards and charts. Widely used by Fortune 500 companies, Power BI enhances data understanding and supports effective collaboration.

AI Builder is a no-code tool in Microsoft Power Platform that enables users to create and implement AI models. It automates repetitive tasks such as document and image processing, sentiment analysis, and data classification. Organizations utilize it to enhance efficiency, improve accuracy, and streamline workflows without requiring technical expertise.

Copilot Studio is Microsoft's low-code platform for creating custom AI agents that automate tasks and enhance interactions. It enables organizations to build intelligent conversational assistants, integrating with various data sources while ensuring effective governance. With applications ranging from customer service to productivity aids, it significantly elevates operational efficiency and user experiences.

Power Automate is Microsoft's low-code automation platform that lets users create workflows connecting apps, services, and data. It offers cloud, desktop, and business process flows to automate tasks, reduce errors, and integrate systems. Its functionalities help organizations streamline operations, enhance efficiency, and enable intelligent automation.

Microsoft Power Pages is a low-code platform enabling the creation of secure websites for external users, such as customers and partners. It integrates with Microsoft Dataverse, facilitating access to data through user-friendly designs and templates. Common applications include customer portals, event registrations, and secure data displays, enhancing user experience and data management.

Canvas apps are low-code solutions in Microsoft Power Apps that enable users to create custom applications via a blank interface with drag-and-drop features. They integrate data from various sources, facilitating fast development of business tools. Their flexibility allows tailoring to specific tasks without extensive coding, improving efficiency across organizations.

Model-driven Power Apps utilize structured data models in Microsoft Dataverse as the foundation. These apps enable rapid development of data-rich, process-focused business applications, requiring minimal or no coding. They are perfect for varied scenarios, such as CRM, service management, and HR onboarding, ensuring consistency across devices.

Dataverse is a cloud-based data platform by Microsoft that organizes and manages business information securely. It serves as the foundation for apps and workflows in Power Platform and Dynamics 365, providing a common data model, role-based security, and integration capabilities, ensuring consistent access controls and data governance for organizations.

Copilot is Microsoft's AI-powered assistant that enhances productivity by generating text, images, and voice across various Microsoft applications. It assists users in drafting content, analyzing data, and automating tasks, transforming how people work. Copilot is designed to improve efficiency and accessibility, democratizing AI for users in diverse contexts.

The blog series aims to provide an introductory guide to the Power Platform and Dynamics 365, addressing common questions about various technologies like Canvas apps, Dataverse, and Copilot Studio. It will feature insights from both AI and human experts, along with use cases from different customer sizes and resources for further learning.

Read about a no-code enhancement for views in model-driven Power Apps. They focus on improving user experience in Customer Insights - Journeys by managing building and room data. By customizing views using the Power Apps grid control, users can efficiently access room information within buildings.

The post discusses the implementation of an event cancellation feature by Microsoft, greatly anticipated by users. It outlines the process for creating a cancellation button linked to an email, customizing confirmation emails, and managing event statuses.

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Outbound is set to be removed from Customer Insights - Journeys by June 30, 2025. Microsoft's Segment Migration Tool facilitate moving segments from outbound to real-time marketing, allowing users to import outbound segments efficiently and address errors during the migration to ensure successful transfers.

This post shows how to use the unmapped fields in a marketing form in Dynamics 365 Customer Insights - Journeys

In the February release we finally got a major enhancement to connecting events from Dynamics 365 Customer Insights - Journeys and Power Pages and your own website. This blog will go through how you can create a Power Pages website with event template and connect your event to your own website. Prerequisites Creating your event On a standalone registration page…

Do you or your customer have multiple brands and multiple purposes for customers to register to? Want to have one form to collect all consent, but you're struggling with how to do that? This post has the solution for you!

The upcoming features for Dynamics 365 Customer Insights - Data in release wave 1 2025 promise significant enhancements. Key improvements include Copilot integration, Delta Lake for faster updates, and better synchronization options with Fabric OneLake. Enhanced audience targeting based on prior engagements further strengthens campaign relevance.

Microsoft is set to unveil exciting new features for Customer Insights - Journeys through October 2025, with many transitioning to general availability by April. Key enhancements include journey automation, data export capabilities, waitlist registrations, event portal creations, and streamline event communications.

Microsoft Learn Plans

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