Discover how U.S. cities are rethinking 911 responses to mental health crises. Dr. Jessica Gillooly shares insights on alternative approaches and their challenges.

A tragic police shooting in Independence involving a mother struggling with postpartum depression has renewed focus on alternative crisis response programs that could prevent similar tragedies.

Helping people with serious mental illness hinges on giving better tools and guidance to those who take emergency calls.

Research Summary Alternatives to police response to 911 calls have emerged as a leading public safety reform strategy. A key policy implementation challenge lies in determining whether alternative r...

Sociologist Jessica Gillooly (PhD ’20) has used her deep knowledge of call taking and dispatching, along with some compelling new theoretical ideas, to become one of the leading experts on this issue....

JPAM's Closer Look · Episode

How the Public Became the Caller: The Emergence of Reactive Policing, 1880–1970 - Volume 49 Issue 4

The Police Department had been under scrutiny since January 2023, when officers fatally beat Tyre Nichols, a 29-year-old Black man, after pulling him over on his way home from work.