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Jason Kitcat

@jasonkitcat.bsky.social
407 followers 185 following 136 posts

Director of Digital, Data & Technology at UK’s Dept for Business, Innovation, Science & Trade 🏛 / ❤️ public service / All views my own! 📢 / jasonkitcat.com

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Jason Kitcat @jasonkitcat.bsky.social · 30/09/2026
Lovely Council Spend Map exploring open data on local government spending. bentossell.com/council-spend/ Can't see big vendors like Microsoft or Google? Because they are bought through resellers e.g. Phoenix Software, Softcat or Insight (via always great @densediscovery.bsky.social)
bentossell.com
Council Spend Map
A visual map and database of published payment data from English councils categorized by supplier and year.
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Jason Kitcat @jasonkitcat.bsky.social · 28/09/2026
Cracking post from the team “The fastest way to improve policy is to build it” - delivering value every day digitaltrade.blog.gov.uk/2026/09/28/t...
digitaltrade.blog.gov.uk
The fastest way to improve policy is to build it
Building the BICS eligibility checker taught us that testable delivery can actually help shape policy decisions, not just implement them. Here's what we learned.
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Jason Kitcat @jasonkitcat.bsky.social · 28/09/2026
Delighted to share the evaluation report of our AI tool Redbox@DBT (now snappily renamed to BIST Assist!) - as public servants it's so important that we share our work and learning in the open www.gov.uk/government/p...
gov.uk
Redbox@DBT trial: evaluation report
An evaluation of the Redbox@DBT trial by the Department for Business and Trade (DBT), which took place from December 2024 to March 2025.
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Reposted by Jason Kitcat
Ed Maibach @maibached.bsky.social · 25/09/2026
Happy Stanislav Petrov Day He passed in 2017. As Encyclopedia Britannica puts it, “He is survived by his two children, two grandchildren, and the entire human race.” If you don't know his story, please take 3 minutes now to learn it. @gchalliance.bsky.social @docsforclimate.bsky.social
sammatey.substack.com
Happy Stanislav Petrov Day
Take five minutes to not destroy civilization
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Jason Kitcat @jasonkitcat.bsky.social · 21/09/2026
We've been experimenting with using AI to make it easier to query our complex graph databases, read more in our latest post digitaltrade.blog.gov.uk/2026/09/09/m...
digitaltrade.blog.gov.uk
Making graph databases more accessible with AI
What if analysts could query graph databases using plain English? This experiment tested AI-assisted querying, uncovering practical benefits, challenges and considerations for future adoption across g...
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Jason Kitcat @jasonkitcat.bsky.social · 02/09/2026
At BIST we've been using machine learning in building our Business Finder, an internal product to help our advisors focus on the companies most likely to benefit from our support. digitaltrade.blog.gov.uk/2026/08/26/b...
digitaltrade.blog.gov.uk
Building technology with purpose: how we developed Business Finder
Read about how our new Business Finder tool makes valuable data useable so that advisers can effectively find and support potential exporters more consistently.
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Jason Kitcat @jasonkitcat.bsky.social · 27/07/2026
We're keeping on with learning and evaluating how to make best use of AI in public services. Here's my latest thoughts and provisional conclusions jasonkitcat.com/2026/07/26/m...
jasonkitcat.com
More thoughts on AI
It has been about 5 months since I last blogged on AI and so much has happened, there is a lot to ponder and learn. In my specific context, which is relatively low volume but high complexity work (…
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Jason Kitcat @jasonkitcat.bsky.social · 23/07/2026
Lovely post from Rainbow in our team, reflecting on their journey delivering Digital & Agile Basics training "What I learned when I started teaching agile" digitaltrade.blog.gov.uk/2026/07/22/w...
digitaltrade.blog.gov.uk
What I learned when I started teaching agile
A chance to teach agile became an opportunity for personal growth. Through support, training and practical experience, I discovered new strengths and gained confidence to explore future career possibi...
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Jason Kitcat @jasonkitcat.bsky.social · 24/06/2026
In today's post we share more about how we built and evolved 'Ask DBT' our internal AI tool for staff to access key policies and guidance around working for the department. We chose to build most of the tool in-house to reduce costs, find out more digitaltrade.blog.gov.uk/2026/06/24/i...
digitaltrade.blog.gov.uk
Introducing Ask DBT: Our new AI tool for making sense of the intranet
How we built a tool that gives colleagues from across DBT a way to ask questions in plain English and get clear, trusted answers drawn entirely from intranet content.
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Jason Kitcat @jasonkitcat.bsky.social · 29/05/2026
We've been running our AI cubed model (AI lab, factory & operations) for more than a year now in Department for Business and Trade. In this post, Anthony Love shares 10 things we've learned running our AI experiments touching on ethics, sandboxes and more digitaltrade.blog.gov.uk/2026/05/27/1...
digitaltrade.blog.gov.uk
10 things we learned running rapid AI experiments
Read about what DBT's AI teams learned as they ran rapid AI experiments to improve ways of working across the department.
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Jason Kitcat @jasonkitcat.bsky.social · 14/05/2026
We implemented one of the first uses of MCP in government, connecting our DBT Assist AI tool with our CRM to help automate and improve how briefings on companies are produced. Read more from the team on how they did it safely and securely digitaltrade.blog.gov.uk/2026/05/14/u...
digitaltrade.blog.gov.uk
Using single sign-on and MCP to safely connect AI to live government data
The DBT Assist team shares how they safely connected DBT’s AI tools to live customer relationship management data, overcoming a common challenge faced across government. By leveraging existing single ...
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Jason Kitcat @jasonkitcat.bsky.social · 13/05/2026
Super interesting discussion on interoception - how comfort & convenience may undermine our development in understanding our body’s signals stevemagness.substack.com/p/the-hidden...
stevemagness.substack.com
The Hidden Cost of Comfort
We Padded the World And Nobody Can Feel Anything Anymore
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Jason Kitcat @jasonkitcat.bsky.social · 12/05/2026
We recently wrapped up our annual Data Challenge in DBT, which is a great opportunity to encourage collaboration and innovation across the department. Read more about how we run it, and what we did this year digitaltrade.blog.gov.uk/2026/05/12/d...
digitaltrade.blog.gov.uk
DBT Data Challenge 2026: From ideas to impact
How DBT colleagues with all levels of experience turned simple ideas into working prototypes within a week, demonstrating the energy and creativity within Digital, Data and Technology.
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Jason Kitcat @jasonkitcat.bsky.social · 05/05/2026
Here's a case study in how our work attracting talent to the UK was reviewed to improve the online journeys as part of our quarterly Firebreak week digitaltrade.blog.gov.uk/2026/05/05/b...
digitaltrade.blog.gov.uk
Britain Gets Talent: Fixing a fragmented offer to attract global talent
How might a clearer, more joined‑up digital experience help attract and reassure global talent choosing the UK?
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Jason Kitcat @jasonkitcat.bsky.social · 28/04/2026
For the last few years teams across DBT & gov collaborated on the Global Supply Chains Intelligence Programme. We used cutting-edge technology, analysis & data to bring insight into how supply chains connect our economy: digitaltrade.blog.gov.uk/2026/04/28/g...
digitaltrade.blog.gov.uk
Global Supply Chains Intelligence Programme: an AI-enabled big data analytical platform for government
The Global Supply Chains Intelligence Programme (GSCIP) team has won the Analysis in Government Impact Award for informing major policy decisions, improving operational outcomes and driving analytical...
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Jason Kitcat @jasonkitcat.bsky.social · 20/04/2026
Our content team at Dept Business & Trade are doing fantastic work thinking deeply about what it means when AI is the primary source of information for citizens. Read more about how we're preventing AI misinformation digitaltrade.blog.gov.uk/2026/04/20/h...
digitaltrade.blog.gov.uk
How we’re preventing AI misinformation at DBT
At the Department for Business and Trade (DBT), we are proactively building a content lifecycle that guards against AI providing the public with incorrect government information.
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Jason Kitcat @jasonkitcat.bsky.social · 24/03/2026
User research on how businesses experience government support is key to how we develop the Digital Business Growth Service, read more about how we do it from our lead user researcher digitaltrade.blog.gov.uk/2026/03/24/h...
digitaltrade.blog.gov.uk
How we’re making strategic decisions based on the needs of businesses
Find out what we have learned as we take a more strategic view of user research insights to improve decision making and support businesses more meaningfully.
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Jason Kitcat @jasonkitcat.bsky.social · 11/03/2026
Delighted to share our experiences running a multi-disciplinary co-lab to help develop DBT's Business Growth Service, more in the post: digitaltrade.blog.gov.uk/2026/03/11/s...
digitaltrade.blog.gov.uk
Strengthening business support through user-centred, evidence-led collaboration
How our Digital, Data and Technology team's first Co-Lab collaborated with policy and Local Business Support teams across DBT to make policy and services more user-centred and effective.
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Jason Kitcat @jasonkitcat.bsky.social · 04/03/2026
Well this is lovely - Haruki Murakami and Harry Styles in conversation about running (News+ link) apple.news/ABXj0KVisTzK...
apple.news
There Are Few Things Harry Styles Has to Himself. Running Is One of Them. — Runner’s World
The global pop superstar chats with legendary author and fellow marathoner Haruki Murakami on the sublime simplicity of running—and how it nourishes the creative life.
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Jason Kitcat @jasonkitcat.bsky.social · 03/03/2026
Lovely post on Flickr's URL structures unsung.aresluna.org/unsung-heroe... - I absolutely adored how Flickr was built and worked hard to emulate it. Cal Henderson ran a brilliant workshop sharing more of their engineering process for scaling, which became essential for managing growth at Netmums
unsung.aresluna.org
Unsung heroes: Flickr’s URLs scheme – Unsung
A blog about software craft and quality
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Jason Kitcat @jasonkitcat.bsky.social · 03/03/2026
Tracey Wilson writes about how Department for Business and Trade are working on improving our published content in a world of AI summaries. digitaltrade.blog.gov.uk/2026/03/03/c...
digitaltrade.blog.gov.uk
Content isn’t static: what I learned about content ownership in the world of AI summaries
We reviewed a number of Department for Business and Trade (DBT) tagged pages flagged for review to confirm ownership and decide next action: update or retire. Without clear ownership and ongoing stewa...
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Jason Kitcat @jasonkitcat.bsky.social · 03/03/2026
Re-posting for morning readers 👇
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Jason Kitcat @jasonkitcat.bsky.social · 02/03/2026
More pondering on AI as I wrangle with what it means for public servants... Here's where I've got to so far: There is a useful path to take between hype and doom. It's time to keep experimenting and learning as nobody knows what the future will bring. jasonkitcat.com/2026/03/02/s...
jasonkitcat.com
Some thoughts on AI
“Anyone who tries to tell us they know the future is simply trying to own it.” — Margaret Heffernan in her introduction to Uncharted Take a deep breath. Nobody knows what is going to happen with AI…
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Reposted by Jason Kitcat
mia ridge @miaout.bsky.social · 26/02/2026
A nice piece of work: Towards a science of AI agent reliability AI 'reliability lags capability, and that reliability will remain a barrier to deployment unless researchers and developers focus effort on improving reliability as a separate dimension from accuracy' www.normaltech.ai/p/new-paper-...
normaltech.ai
New Paper: Towards a science of AI agent reliability
Quantifying the capability-reliability gap
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Jason Kitcat @jasonkitcat.bsky.social · 25/02/2026
We can’t be sure an AI “ClawBot” did post a nasty blog post when their code was rejected, but an ArsTechnica journalist did use AI hallucinated quotes when reporting the story….
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Jason Kitcat @jasonkitcat.bsky.social · 17/02/2026
It's so easy to fall into a "build it and they will come" mindset when creating digital products & services. We work to overcome this with our wonderful Engagement & Strategic Adoption team, here are reflections on how we've boosted adoption of our CRM tool digitaltrade.blog.gov.uk/2026/02/17/d...
digitaltrade.blog.gov.uk
Driving success through digital adoption
Digital adoption is about people. Our work on Data Hub shows that change is a process, and through collaboration and support teams can embrace tools that help improve workflows, strengthen business en...
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Jason Kitcat @jasonkitcat.bsky.social · 17/02/2026
Nostalgia alert - illustrated catalogue of Walkman models (not just Sony ones) walkman.land via @densediscovery.bsky.social
walkman.land
Walkman.land
The most complete portable pocket audio cassette player database. WML is a tribute to the Walkmans.
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Jason Kitcat @jasonkitcat.bsky.social · 12/02/2026
We have long championed the importance of monitoring & evaluation in digital teams, so we're delighted to have succeeded in getting 'digital evaluator' added as a role in the UK Govt Digital & Data framework digitaltrade.blog.gov.uk/2026/02/12/a...
digitaltrade.blog.gov.uk
A new evaluator role to support modern digital government
Discover the new Digital Evaluator role! Learn how it ensures accountability, value for money, and continuous improvement in UK government digital projects.
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Jason Kitcat @jasonkitcat.bsky.social · 09/02/2026
Every quarter we encourage our DDaT teams to pause & take part in a Firebreak week. It's a way to encourage us to work on challenges in new ways, with a different mix of colleagues. I think it's a core ingredient to sustaining and encouraging innovation digitaltrade.blog.gov.uk/2026/02/09/h...
digitaltrade.blog.gov.uk
How breaking the routine fuels fresh ideas and delivers value
Every 3 months, DBT Digital, Data and Technology colleagues are free to pause routine work to test fresh ideas. They gain insight, build skills and deliver improvements for colleagues, the public and ...
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Reposted by Jason Kitcat
Erika Hall @erikahall.bsky.social · 05/02/2026
I'm going to share a very good story about the internet. I won't tell it well because I apparently have the flu, but I think we all need a good story about the internet. It starts in 2021, when I took a sabbatical and got a little workspace to write a design book.
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Jason Kitcat @jasonkitcat.bsky.social · 04/02/2026
We've recently launched DBT Assist, our generative AI tool for helping colleagues with their work. It's a tool powered by working in the open: Using the Redbox code from i.AI we learnt and iterated, sharing our learnings for others to hopefully build on too digitaltrade.blog.gov.uk/2026/02/04/f...
digitaltrade.blog.gov.uk
From Redbox to Assist: Building AI tools that balance innovation and trust
When I.AI closed their Redbox product in December 2025, DBT had already diverged substantially from that original platform. Two years of user research and iteration created something distinct, shaped ...
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Jason Kitcat @jasonkitcat.bsky.social · 28/01/2026
I’m so incredibly proud of our team at Dept Business & Trade who won well deserved recognition as Women in Tech’s Best Public Sector Employer 2025. In this post we share practical insight into how we beat the sector for recruiting & retaining brilliant women digitaltrade.blog.gov.uk/2026/01/27/e...
digitaltrade.blog.gov.uk
Empowering Women in Tech: DBT’s focus on inclusion and innovation
“Diversity in Digital and Data leads to better outcomes for all of DBT and the businesses we support in the UK and beyond.”
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Jason Kitcat @jasonkitcat.bsky.social · 08/12/2025
With about 8,000 colleagues working in more than 100 countries around the world for Department for Business and Trade, finding the right person to talk to can be a blocker to collaboration. Read more about how we've been iterating our People Finder digitaltrade.blog.gov.uk/2025/12/08/a...
digitaltrade.blog.gov.uk
A User Centred approach to helping colleagues collaborate by improving DBT’s People Finder
How DBT's Employee Experience team combined user research, design and delivery expertise to improve the department's intranet.
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Jason Kitcat @jasonkitcat.bsky.social · 27/11/2025
In the lead up to Small Business Saturday, we're sharing more about our work at DBT launching an Export Support AI chatbot on business.gov.uk and learning from our users, read more from Kai Hellström on our blog digitaltrade.blog.gov.uk/2025/11/27/l...
digitaltrade.blog.gov.uk
Launching the Export Support Chatbot: Empowering small businesses to go global
How DBT's Export Support Chatbot will supply small businesses with the knowledge they need to export.
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Jason Kitcat @jasonkitcat.bsky.social · 17/11/2025
New short story: Number 4½ jasonkitcat.com/2025/11/07/n...
jasonkitcat.com
New short story: Number 4½
I haven’t shared any fiction writing for a long while now. But the creative streams are flowing again for me. I’ve just finished off an idea which began when I saw a little door numbere…
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Jason Kitcat @jasonkitcat.bsky.social · 11/11/2025
Our brilliant Head of Content Design Andrea Leary writes how increasing use of AI bots to find businesses answers is driving some of Dept Business & Trade's thinking for content design, relevance and accuracy. Read the post digitaltrade.blog.gov.uk/2025/11/11/h...
digitaltrade.blog.gov.uk
How AI-ready content can boost policy effectiveness
As use of generative AI grows, so does the opportunity to meet businesses’ quests for information. Only if DBT’s online content is designed to meet users’ needs.
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Jason Kitcat @jasonkitcat.bsky.social · 21/10/2025
Our Data & AI teams are on a roll with great work and brilliant blog posts. Read about how we built our first public AI feature for Dept Business & Trade on business.gov.uk here digitaltrade.blog.gov.uk/2025/10/21/l...
digitaltrade.blog.gov.uk
Launching DBT's first public-facing AI feature
How DBT created it's first public-facing online tool to help businesses find funding opportunities.
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Jason Kitcat @jasonkitcat.bsky.social · 09/10/2025
Matching companies across data sets is something we need to do very often in DBT, as do many other parts of government. Recently we released the Matchbox component as an open source shared piece of work. Read more digitaltrade.blog.gov.uk/2025/10/08/b...
digitaltrade.blog.gov.uk
Building a reusable data matching product
The Department for Business and Trade (DBT)’s Data Scientists have built Matchbox, an open-source platform that allows them to deduplicate and link datasets in a way that is measurable, iterative and ...
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Jason Kitcat @jasonkitcat.bsky.social · 24/09/2025
Am rather enjoying the Liquid Glass look in iOS/WatchOS 26. Intrigued to see how it works on MacOS when I do that update...
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Jason Kitcat @jasonkitcat.bsky.social · 10/09/2025
Service assessments are a really important way to ensure the quality and effectiveness of government's digital services. Our team in Department for Business and Trade share some of our learnings as we've evolved our approach in recent years digitaltrade.blog.gov.uk/2025/09/10/f...
digitaltrade.blog.gov.uk
From daunting to demystified: The evolution of Service Assessments in DBT
What started as a formal requirement has evolved into a more collaborative, human, and forward-thinking process. It is about helping teams build better services, not just pass a test.
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Jason Kitcat @jasonkitcat.bsky.social · 25/07/2025
Our AI cubed team, part of the Data & AI services portfolio led by Sian Thomas MBE, are doing brilliant work. Read about their trip to visit DBT France and their participation in a hackathon to challenge misinformation digitaltrade.blog.gov.uk/2025/07/23/s...
digitaltrade.blog.gov.uk
Strengthening European digital sovereignty with AI-powered tools
How a DBT data team created an AI fact-checking tool during the Paris Hackathon.
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Jason Kitcat @jasonkitcat.bsky.social · 09/07/2025
Read how we're self-hosting Large Language Models for secure in-house AI uses at Dept for Business & Trade digitaltrade.blog.gov.uk/2025/07/09/u...
digitaltrade.blog.gov.uk
Using self-hosted Large Language Models (LLMs) securely in Government
Find out how and why DDaT has taken the important step of self-hosting LLMs within a secure, internal environment.
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Jason Kitcat @jasonkitcat.bsky.social · 25/06/2025
“Appreciating human effort” - powerful insights in our AI age from @wearejustlooking.org wearejustlooking.org/letter41/ - connects with Vaughn Tan’s “meaningmaking” vaughntan.org/meaningmakin...
wearejustlooking.org
Being Hungry for the Human
Noticing and appreciating efforts – is known by social scientists as the "effort heuristic." The quality or worth of an object is determined from the perceived amount of effort that went into producin...
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Jason Kitcat @jasonkitcat.bsky.social · 24/06/2025
Read about our fab Product Adoption team in Dept Business & Trade and why it matters digitaltrade.blog.gov.uk/2025/06/24/p...
digitaltrade.blog.gov.uk
Product Adoption - What it is, why it matters and how to improve it
How quality usage of our products and services can support the productive and agile state agenda.
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Jason Kitcat @jasonkitcat.bsky.social · 17/06/2025
Lovely thread, read all the answers!
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Jason Kitcat @jasonkitcat.bsky.social · 05/06/2025
Latest update on our AI work at DBT collaborating with partners across UK government. digitaltrade.blog.gov.uk/2025/06/04/h...
digitaltrade.blog.gov.uk
Harnessing the power of AI in the public sector
Building connections and sharing insights across the public sector at DBT's second AI conference.
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Jason Kitcat @jasonkitcat.bsky.social · 28/05/2025
We're marking 4 years of matrix working in Dept Bus & Trade Digital, Data & Technology so in this post I wanted to reflect on how we created our matrix working, and how we've had to keep learning and adjusting. digitaltrade.blog.gov.uk/2025/05/27/w...
digitaltrade.blog.gov.uk
Working on matrix working: looking back after 4 years
Learn how matrix working has helped DBT's Digital, Data and Technology directorate form supportive communities of profession and become more flexible to change.
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Jason Kitcat @jasonkitcat.bsky.social · 19/05/2025
In DBT we put particular effort into understanding how neurodiverse colleagues experienced our AI experiments. We found they reported greater benefit from using tools such as CoPilot, when compared to the wider test cohort. Read more about our experiences digitaltrade.blog.gov.uk/2025/05/19/f...
digitaltrade.blog.gov.uk
Flying with Co-Pilot – How AI is helping neurodiverse staff thrive in DBT
Find out how Co-Pilot is fostering inclusivity in DBT and helping neurodiverse colleagues to harness their strengths.
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Jason Kitcat @jasonkitcat.bsky.social · 12/05/2025
When I learnt that GDS' hosting platform gov.uk PaaS was closing, I wasn't best pleased. We were the single biggest user of the platform & migration seemed daunting. However, I'm proud to say we focussed on the positives: digitaltrade.blog.gov.uk/2025/05/12/d...
digitaltrade.blog.gov.uk
Delivering seamless migrations and a future-ready platform
Transition between Gov.UK PaaS and a next-generation internal platform – how we built a resilient, developer-focused foundation for modern digital services at DBT.
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Jason Kitcat @jasonkitcat.bsky.social · 29/04/2025
All government digital services need to follow the Service Standard. Sometimes a few tries are needed to get everything right, read more how our Dept Business & Trade Expand your Business in the UK team learnt & grew from their service assessment experiences digitaltrade.blog.gov.uk/2025/04/29/s...
digitaltrade.blog.gov.uk
Second chance, not setback: learning from a service reassessment
How a Department for Business and Trade (DBT) digital service team found a service assessment to be a positive learning experience.
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