Sign in

Focusrite

@focusrite.com
420 followers 2 following 9 posts

Leading the world in audio interfacing technology 🎶 Official Bluesky Account #WeAreFocusrite

PostsRepliesMedia
Focusrite @focusrite.com · 18/03/2026
Thank you for bringing this to our attention, and we apologize for the confusion. We have fixed this issue.
002
Focusrite @focusrite.com · 12/02/2026
We're sorry to hear you are having trouble. The article below should help: support.focusrite.com/hc/en-gb/art... However, if you follow those steps and still experience trouble, please reach out to the support team for further assistance here: support.focusrite.com/hc/en-gb/req...
support.focusrite.com
Troubleshooting glitchy audio on Windows
Applies to all audio interfaces. There are many types and potential causes of glitchy audio on Windows. If you are experiencing clicks, crackles, pops, humming, loss of audio, disconnections, or an...
100
Focusrite @focusrite.com · 10/09/2025
We're sorry to hear you are having trouble. Our team would be happy to investigate your issues here if you'd like: support.focusrite.com/hc/en-gb/req... Otherwise, if you are located in the US/UK, you can look into our studio trade-in program. More info here: us.focusrite.com/studio-trade...
support.focusrite.com
Submit a request – Focusrite
000
Focusrite @focusrite.com · 07/07/2025
Which line are you referring to? Scarlett 4th Gen appears to have superior specs
100
Focusrite @focusrite.com · 26/06/2025
The article below offers additional information. but please let us know if we can answer additional questions. support.focusrite.com/hc/en-gb/art...
support.focusrite.com
How high should I set the gain control on my interface?
Historically, with analogue recording, it was often necessary to set input levels as high as possible so the signal is just below (or sometimes exceeding, for effect) the maximum level that the rec...
000
Focusrite @focusrite.com · 26/06/2025
The Shure MV7X is a dynamic microphone; dynamic mics typically require more gain than condenser mics. You may need to adjust the gain on your input knob, but you can also try supplying additional power via the 5V power input on the Scarlett, or consider using a Cloudlifter or similar device.
100
Focusrite @focusrite.com · 09/06/2025
Scarlett can work well with Thunderbolt 3/4 ports. Many people use it this way without issue. If you contact our Support Team via phone, email, or Live Chat, they'll help you identify the cause of the connectivity issues you're experiencing - bit.ly/CallFocusrit...
bit.ly
Technical Support Contact Details
Submit a ticket The best way to contact us for help is to use our Live Chat or create a support ticket at: support.focusrite.com/hc/en-gb/requests/new Live Chat Live chat is generally in use 24 h...
000
Focusrite @focusrite.com · 06/06/2025
A converter isn't required. Perhaps the port isn't able to supply the required 1.5A USB-C power? Scarlett are class-compliant devices, they use Apple Core Audio on Mac, not a proprietary driver
100
Focusrite @focusrite.com · 06/06/2025
We're very sorry to hear that you've encountered problems. We'd like to help. Have you discussed this with our Support Team yet? bit.ly/CallFocusrit...
100
Reposted by Focusrite
Willie G @willieg.bsky.social · 05/01/2025
Great start to the new year- upgraded my @focusrite.com interface to the gen 4 18i20 - sounds wonderful and now can have four channels from modular/black sequencer + SyntrxII + Korg 2600m
New audio interface: Focusrite 18i20
081