8 ways to moderate humor to improve patient connection and care, and avoid taking it too far

Kevin Hazzard unpacks the high-stakes missions, improvised protocols and relentless preparation behind Phoenix Air’s daring rescues

When EMS and athletic training approach spinal care differently

3 hopes for RHTP funding rooted in rural America, where the difference between life and death is often whisper thin

When it comes to educating the public, nothing beats a catchy slogan

Readers said staff retention and leaders who pitch in are the clearest indicators of agency health, while some said they've never experienced leadership support in their careers

Use this checklist to identify medication inventory, storage and security issues before they become operational problems

Jeff Abbott's memoir examines the culture that treats being able to do the job as proof of being unaffected by it

Potent synthetic kratom products are showing up in smoke shops and gas stations. Here's what EMS and LEOs should know

A framework for pediatric crisis calls starts with ruling out medical causes and keeping caregivers involved

The important role of the EMS PCR in the trauma registry — and the details we need

What the physics of a full-speed football hit can, and cannot, tell EMS providers about mechanism of injury and spinal precautions

Is your agency prepared?

From a new EMT terrified of making mistakes to a paramedic, FTO and educator, every role taught me a different lesson about humility, confidence and becoming the clinician others need

Karen Owens shares insider tips for training to treat pediatric athletic injuries, some of which may surprise you

What EMS should assess, rule out and reconsider

What EMS providers need to know about the physiology behind the Lazarus syndrome to ensure a patient is deceased before declaring death

Hyde County EMS is the first in the nation to deploy an eVTOL aircraft, putting a paramedic in the air to overcome the time and distance challenges of rural response

Use this cognitive checklist to identify reversible threats, broaden your differential and avoid tunnel vision when assessing patients with altered mental status

Policies that are inconsistent slow decision-making, create confusion and increase risk

The criminalization of medical errors has added a new layer to reducing harm

Implementing a medication administration cross check helped St. Charles County Ambulance District reduce dosing errors and win recognition for its Just Culture

Look for tampered packaging, excessive use and false documentation to identify a drug diversion in your EMS agency

A new study found 3% of patients account for 16% of all EMS calls; readers' reactions were divided between exhaustion over repeat 911 callers and defense of the vulnerable people behind the numbers

Oscar Monterrosa on triaging mass shooting victims in Las Vegas and working rural EMS shifts during residency

Some of the biggest threats to agency readiness build quietly surfacing only when they begin to affect performance, retention and critical decisions

Your system to keep and attract the best talent

When call volume is relentless, these 5-15 minute resets fit inside real workflows — helping EMTs and paramedics lower stress, stay present and carry less from call to call

These 8 habits help build the physical, clinical and personal readiness to meet it

Twenty-five years after the attacks, Esposito reflects on sacrifice, resilience and the changes that reshaped emergency response — and challenges today’s responders to live up to the standard set by those who served

The job is not to prepare for another 9/11. It is to prepare responders for the next call

Marking anniversaries, like 9/11, is important for honoring those experiences and carrying forward the lessons learned

FDNY Chief of Department John Esposito recounts FDNY’s devastating losses, the decisions that saved thousands of lives and why honoring 9/11 means preparing the next generation to meet the moment

Avoid common registration delays that could cost you funding opportunities

They searched for survivors, handled remains, supplied emergency equipment and kept the city’s jails operating. Twenty-five years later, their story is still being told.

Narrated by Gary Sinise, the film features firsthand accounts from officers, firefighters and EMS providers who responded on one of the nation’s darkest days

How one day transformed emergency preparedness and the lives of generations of first responders

Community paramedicine demands a mindset shift — from crisis mode to continuity of care. Learn how EMS providers can build trust, treat root causes and redefine what success looks like.

Surviving the AI gold rush in EMS

Richard Allen Pearlman was the youngest first responder killed on 9/11. For a small volunteer ambulance corps, keeping his memory alive has become part of the job.

Lillian Bonsignore spent weeks working the pile; 25 years later, the area still triggers her brain to recall the smell “like it’s day one”

The Rural Health Transformation Program may be one of the biggest opportunities EMS has seen in years, but winning the money is only the first challenge

The familiar images tell only part of the story. These lesser-known accounts reveal how Sept. 11 continues to shape lives and public safety 25 years later.

NEMSAC’s sprawling agenda reveals a bigger challenge: deciding what comes first — and recognizing that almost nothing fits neatly into one committee

The stretcher doesn’t fit, the dog is loose and six family members are blocking the hallway. Welcome to EMS.

Assessment and treatment pearls to simplify three common chest trauma presentations

Liz Harney’s journey from patient to paramedic shows how empathy can change a life — and why EMS educators and leaders must treat the affective domain as seriously as clinical skills

Rear Admiral Lisa Delaney discusses eligibility, covered conditions and why some responders are only now seeking care

What began as scribbled names on yellow legal pads ultimately became FDNY’s official missing and deceased list — the 343

Go inside the National September 11 Memorial & Museum and the 9/11 Museum Workshop