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Dropbox

@dropbox.com

Dropbox is the one place to keep life organized and keep work moving.

Dropbox @dropbox.com · 07/11/2025

Hi there, we're happy to look into this for you. Could you share your support ticket number? If you don't have one yet, you can reach out to us privately via one of our supported social media channels: help.dropbox.com/account-sett...

help.dropbox.com

How to contact Dropbox support on social media

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Dropbox @dropbox.com · 28/07/2025

Hi Logan, Dropbox customer data is not used to train third-party AI models. Learn more about our AI Principles here: www.dropbox.com/ai-principles.

dropbox.com

Dropbox AI Principles

Dropbox’s AI Principles that will guide how we develop AI technologies responsibly and in a “worthy of trust” manner.

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Dropbox @dropbox.com · 12/06/2025

Hi Louie, our team is aware and worked on a fix—just make sure you've installed the latest Dropbox beta (version 227.3.4638) to regain access to Dropbox. If you're still seeing any issues, feel free to DM us.

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Dropbox @dropbox.com · 11/06/2025

Hi John, thanks for your patience while we got this sorted! The issue should be resolved now—just make sure you've installed the latest Dropbox beta (version 227.3.4638) to regain access to Dropbox. If you're still seeing any issues, feel free to DM us.

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Dropbox @dropbox.com · 11/06/2025

When the beta release is available, we'll post updates on the Dropbox Community. Feel free to check in for the latest info: www.dropboxforum.com/category/101...

dropboxforum.com

Dropbox desktop client builds | The Dropbox Community

Download the latest Dropbox beta or stable build.

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Dropbox @dropbox.com · 11/06/2025

Hi John, thanks for flagging this. Our team is aware and actively working on a fix that should be available soon. We appreciate your patience.

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Dropbox @dropbox.com · 25/11/2024

Hi Arrianna, thanks for getting in touch with us. If you’d like to DM us your support ticket number, we’ll be happy to take a look.

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Dropbox @dropbox.com · 17/10/2024

Thank you for bringing this to our attention. This is certainly not the experience we want for our users. We’ve taken a look and this should now be resolved. We appreciate your feedback and please let us know if you experience any other issues.

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Dropbox @dropbox.com · 13/12/2023

…(2/2) If users do not see a third-party AI toggle in the settings menu, AI features from Dropbox are not currently available to them. In other words, when you get access to our AI features, you’ll also gain access to the AI settings. help.dropbox.com/view-edit/dr...

help.dropbox.com

How to use Dropbox AI

Dropbox AI answers questions about your files and generates summaries. Learn how to use Dropbox AI and enable it for individuals and teams.

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Dropbox @dropbox.com · 13/12/2023

The third-party AI toggle is only turned on to give customers the opportunity to view new AI features, like Dropbox AI. Neither this nor any other setting automatically or passively sends any Dropbox customer data to a third-party AI service. (1/2)

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