This is part of a series on Quality as an Organizational Strategy (QOS). Read the introduction or explore other activities: Activity 1Read More

This is part of a series on Quality as an Organizational Strategy (QOS). Read the introduction or explore other activities: Activity 1Read More

This is part of a series on Quality as an Organizational Strategy (QOS). Read the introduction or explore other activities: Activity 1Read More

This is part of a series on Quality as an Organizational Strategy (QOS). Read the introduction or explore other activities: Activity 1Read More

This is part of a series exploring Quality as an Organizational Strategy (QOS). Read the introduction or explore other activities: Activity 2Read More

Twenty years ago, the title “Chief Quality Officer” barely existed in healthcare. Today, many health systems have one. But having a CQORead More

Over the last 20 years, the Breakthrough Series Collaborative structure of learning sessions and action periods has been adopted to pursue improvementRead More

Leaders build people to be experts in their roles—people who produce results for the clients and patients they serve. This starts withRead More

My college-age kids were home for the holiday break. At dinner one evening, my son asked an open-ended question that sparked aRead More

Healthcare leaders are constantly watching —CMS star ratings, Leapfrog safety grades, and U.S. News “Best Hospital” rankings. Strong results bring a momentRead More

Background Completing the red reflex examination (RRE) of the eyes to screen for ophthalmologic abnormalities is an essential component of the newborn physical examination. An abnormal RRE should prom...

Photo by Hitesh Choudhary on Unsplash I’m not an AI pioneer. On Everett Roger’s adoption curve, I’m somewhere between an early adopterRead More

Urban-rural hostility is fueling a public transportation crisis in US cities. But demands to abandon bus and train riders ignore the economic and social costs of cutting service.

By David M. Williams, Ph.D. Figure. Vector of Measures Displayed in Shewhart Charts (Source: QOS) One of the toughest struggles for leadersRead More

Instructions in preprints from 14 universities highlight controversy on AI in peer review

The Emergency Triage, Treat, and Transport model, which CMS ended early in 2023, failed due to problems with program implementation, resource allocation, financial incentives with ongoing focus on fee...

Major news outlets, like ‘The New York Times’ and ‘The Atlantic,’ and ex-cable stars are finding audiences on YouTube. “It is television,” says ‘Mediaite’ founder Dan Abrams. “Anyone who still thinks ...

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Why would any leader choose to take on a transformation that requires rethinking how they lead, how their organization functions, and how they learn? In this episode, we dive deeper with Cliff No...

Many leadership teams begin by establishing their own learning systems. David A. Garvin defines a learning organization as “an organization skilled atRead More

What causes a leadership team to decide to embrace change and begin adopting quality as a strategy? Many leaders and organizations doRead More

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How will your leadership team know if your organization is progressing to create a system for improvement? The following guidelines are designedRead More

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Harrison, whose plasma contained a rare antibody, rolled up his sleeve 1,173 times from 1954 to 2018. The Australian is credited with helping 2.4 million babies and advancing scientific research.

By David M. Williams, Ph.D.   No one likes to talk about dying. Sudden death due to heart disease occurs 250,000 timesRead More

By David M. Williams, Ph.D. Figure. Vector of Measures Displayed in Shewhart Charts Source: Mecklenburg EMS Agency, Charlotte, NC, USA One ofRead More

By David M. Williams, Ph.D. Making changes to a process is essential to improvement. Improvement efforts require chartering projects that will impactRead More

What if you could transform quality from a compliance exercise into a strategic advantage? In our latest podcast, Andrew Stotz sits down with Cliff Norman and David M. Williams, two of the autho...

The Improvement Advisor (IA) is devoted to helping identify, plan, and execute improvement projects throughout an organization, deliver successful results, and spread changes across the entire system....

While hydrants can play a role in fighting a wildfire in its early stages, the systems weren’t designed to combat the large blazes currently ravaging the Los Angeles area.