Amey Holden and I have two more webinars we are doing on the move from Outbound Marketing to Realtime Marketing, and they are TOMORROW! So make sure you follow the link in the newsletter to register i...

Another quiet week with a ton of people travelling to Hamburg, Germany for the ColorCloud event this week. Are you attending? Hope to see some of you there on Friday!

So happy to see so many of my fellow bloggers putting out content this week! Also, don't miss out on some webinars Amey Holden and I are doing TOMORROW to help you move from Outbound to Realtime Marke...

Looks like someone is celebrating a birthday! Happy Birthday to Microsoft who started 50 years ago on April 4th 1975. Take a trip down memory lane with them with their cool post you can review in the ...

Short but sweet this week! Just two articles for you to check out from myself and Renée van der Walt. Hopefully more new content coming soon from others!

Short but sweet this week. We've got some great content from people in the community so enjoy!

The March update for Customer Insights - Journeys is here from Microsoft! So go check it out and get it installed. Plus, some other great articles from people in the community sharing content.

Last week was interesting. Not quite sure what happened with the email that went out, but seemed to be just a bunch of text. Fingers crossed it was a one off glitch. However, if it has happened again,...

With a flurry of blog posts, I have 3 to share in this issue, along with a brilliant one from Renée van der Walt. Plus, a couple of interesting articles on cookies, and data visualisations.

Just a couple of articles to check out this week.

Lots of new things going on in the February release for the marketing app, so if you've not got that installed yet (and Microsoft haven't pushed it out to your environment), make sure you see what's i...

A couple of new articles for you this week to check out!

A slightly quieter week given the wave 1 release notes were all over our socials last week, but still some great content for you to take a look at!

This issue is ALMOST all about one major thing, the Wave 1 2025 Release notes that were made public on Thursday last week. I've got a round up for you of all the various posts on the subject from Micr...

Not long to wait till the Wave 1 2025 release notes come out, but not quite ready for this week. Still, lots to keep you informed on what's going on on the Mar-Tech world, and some cool stuff related ...

A new issue with a few 'how to' blogs and information on the latest real-time marketing forms (checking both Leads and Contacts at the same time!), a new virtual user group, and some free AI tools you...

Wishing you a VERY happy new year for 2025! Hope you had a wonderful holiday season, no matter how you celebrated. We are right back in to it, and considering it's been a few quiet weeks we still have...

Just a couple of posts for you this week. This will be the last issue of 2024 as we slow down for the holiday season. So THANK YOU for reading and sharing throughout this year, and I look forward to s...

Bluesky account verification for Microsoft staff and MVPs.

How Dynamics 365 helps your business stay GDPR-compliant

A Hidden Gem in Customer Insights - Journeys

Apologies for missing last week. I was taken out by an early Christmas bug. ☹️ Back up and running for this issue but with only a few weeks left to go, we are almost finished with 2024!

Customize your double opt-in emails in real-time marketing with personalization and reminders to build stronger subscriber connections.

Nordic Summit Podcast · Episode

Discover the top four marketing strategies for 2025, including AI-driven personalization, NBX, and overcoming data challenges to enhance customer experience and ROI.

Have you ever wanted to add a Countdown Timer to your marketing emails? I WISH this feature existed in Customer Insights - Journeys, maybe one day we will get

Discover the essential strategies every CX professional needs for effective customer journey mapping to enhance customer experiences.

SN

IN TODAY's CUSTOMER-CENTRIC LANDSCAPE, businesses must constantly seek feedback to enhance their services, build stronger relationships, and retain customers. While many organizations recognize the…

Discover the top four marketing strategies for 2025, including AI-driven personalization, NBX, and overcoming data challenges to enhance customer experience and ROI.

Dynamics 365 Bootcamp

I seemed to find article after article to share with you with quite a few extra ones about marketing in general. So make sure you check out all the great content this week!

Learn how to use Copilot Studio agent with Power Automate to send proactive messages, countdowns, and adaptive cards in Microsoft Teams.

How to create a simple Power Automate flow to generate a year round correct and neater time zone label for all events to use in event communications, with style. Because the ‘Event time zone’ field…

First-party data is still critical to personalization and customer experience, whatever ends up happening to third-party cookies.

From new uses of AI to a closer eye on email deliverability, 2024 brought opportunities for marketers to expand their knowledge and grow.

SN

Learn how to create a simple agent with Copilot Studio that helps with the transition to real-time marketing in Customer Insights Journeys.

Real-time chats for Dynamics 365 Marketers with Amey Holden and Megan V. Walker.Amey and I have a little catch up, and chat about some new features that have...

Notifications

With (nearly) every update to Customer Insights – Journeys comes new feature switches. Some are nice to have, some are need to have, and some calls for caution. Below you will find the featur…

Notifications

I've written about creating your Lead Scoring models in Customer Insights - Journeys, and also explained how the Lead Scoring Qualification functionality

This meetup we are joined by Renée van der Walt! Understand and apply the top five event trends of 2025—ranging from sustainability to year-round engagement—to optimize customer journeys, drive…