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National Association of Consumer Advocates

@consumeradvocates.bsky.social
1.7K followers 63 following 230 posts

The National Association of Consumer Advocates (NACA) is a nonprofit association of attorneys and advocates committed to representing customers’ interests.

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National Association of Consumer Advocates @consumeradvocates.bsky.social · 18/09/2026
Auto manufacturer offering to buy back a car due to a defect? "A repurchase should include the collateral charges, which means the interest, the payoff, so it’s not just, ‘Here’s the purchase price,’” explained [NACA member Christina Gill] Roseman. www.firstalert4.com/2026/09/17/s...
firstalert4.com
Some Kia K5 drivers battling over compensation after gas tank expansion recall
Expanding gas tanks that can cause a risk of fire are the reason Kia America recalled 250,000 K5’s last November.
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National Association of Consumer Advocates @consumeradvocates.bsky.social · 24/08/2026
“As household expenses rise, working families need the CFPB to be equipped with the necessary powers to protect their finances, but this extreme proposal would do the opposite, said Christine Hines, senior policy director at [NACA]." www.consumeradvocates.org/news/coaliti...
consumeradvocates.org
Coalition Condemns Sweeping CFPB Deregulation Bill - NACA
August 21, 2026 Coalition Condemns Sweeping CFPB Deregulation Bill The so-called CFPB Reform Act is another attempt by Congressional Republicans to enshrine deregulation into law and leave everyday pe...
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National Association of Consumer Advocates @consumeradvocates.bsky.social · 18/08/2026
Another entry in the forced arbitration hall of shame: Amazon is reinstating its consumer forced arbitration clause after removing it five years ago. Under Amazon's new terms, which became effective immediately, consumers are also banned from bringing class actions. www.theverge.com/tech/980752/...
theverge.com
Amazon is trying to crush class action suits before they get started
An update to its terms and conditions requires all disputes be resolved through arbitration.
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National Association of Consumer Advocates @consumeradvocates.bsky.social · 17/08/2026
“As it shuts down narratives in the complaint database, this CFPB is disregarding its obligation to make the marketplace fair and transparent for everyday consumers..." said [NACA senior policy director Christine] Hines www.commondreams.org/news/cfpb-co...
commondreams.org
In Gift to Abusive Wall Street Firms, Trump CFPB Moves to Suppress Consumer Complaints | Common Dreams
Consumer complaints against financial companies have surged, but Trump's CFPB is hiding them from public view. Are they just shielding corporations? The database provides transparency and accountabili...
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National Association of Consumer Advocates @consumeradvocates.bsky.social · 14/08/2026
Completely anti-consumer, anti-transparency move by the CFPB's acting leadership. Hiding complaints only shields bad actors from scrutiny and accountability while making it harder for the public to see what's happening across the consumer finance marketplace. news.bloomberglaw.com/banking-law/...
news.bloomberglaw.com
CFPB to Stop Posting Customer Narratives on Complaint Database
The Consumer Financial Protection Bureau will no longer publish “unverified complaint narratives and visualizations” on its public consumer complaint database, a change long sought by industry.
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National Association of Consumer Advocates @consumeradvocates.bsky.social · 16/07/2026
Acting CFPB Director Russell Vought was back in front of Congress today to face questions from Senators over the Bureau's actions under his watch. Some highlights and lowlights from today's proceedings 1/13
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National Association of Consumer Advocates @consumeradvocates.bsky.social · 15/07/2026
Highlights and lowlights from acting CFPB Director Russell Vought's first (and likely last) appearance before the House Financial Services Committee today: 1/16
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National Association of Consumer Advocates @consumeradvocates.bsky.social · 15/07/2026
Acting CFPB Director Russell Vought is appearing before a congressional committee now, justifying his dismantling of the agency. Never forget that one of his first moves was to order #CFPB staff to stop work, preventing them from helping families at imminent risk of foreclosure. #ProtectConsumers
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Center for Responsible Lending @crlonline.bsky.social · 24/06/2026
Payday loan apps are just predatory loans with a fancy tech wrapper. Write to your representatives today to tell them to Vote NO on HR 9330 and demand that these apps abide by our current credit laws. Take Action Here: bit.ly/no9330 #StopTheAppTrap
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National Association of Consumer Advocates @consumeradvocates.bsky.social · 24/06/2026
Earned wage access apps are just payday loans in disguise. Let’s #StopTheAppTrap and ensure that all payday loan apps are accurately regulated and transparent! Take Action and tell Congress to vote NO on H.R. 9330: bit.ly/no9330
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National Association of Consumer Advocates @consumeradvocates.bsky.social · 23/06/2026
“'Agencies are small, resources are limited, courts can sometimes move slowly, and that is why [the New York City Department of Consumer and Worker Protection] and the administration strongly believes a private right of action should be added to the bill.'" prospect.org/2026/06/23/n...
prospect.org
New York City Wants to End Surveillance Pricing - The American Prospect
States have attempted to prevent companies from using personal information to set prices. New York City wants to give the public a chance to enforce the law.
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National Association of Consumer Advocates @consumeradvocates.bsky.social · 22/06/2026
NACA Executive Director Ira Rheingold: "On almost any consumer contract you see on page 20, hidden somewhere deep in the contract it says that you're giving up your right to go to court." Watch the whole interview: www.youtube.com/watch?app=de...
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National Association of Consumer Advocates @consumeradvocates.bsky.social · 16/06/2026
New blog post: basic cost of living is becoming increasingly unaffordable for many working families, yet companies are still charging consumers pay-to-pay junk fees just so they can keep access to basic necessities like transportation, housing, and utilities. Read more: medium.com/@nacadvocate...
medium.com
Pay-to-pay junk fees are still burdening consumers
by Christine Hines
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National Association of Consumer Advocates @consumeradvocates.bsky.social · 10/06/2026
Shameful pivot from the current CFPB's leadership. From protecting consumers to going after community lenders and the vulnerable consumers that they serve. www.washingtonpost.com/business/202...
washingtonpost.com
How Trump allies turned a consumer watchdog into a political weapon
The administration that tried to kill the Consumer Financial Protection Bureau has found a new use for it: advancing its political goals.
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National Association of Consumer Advocates @consumeradvocates.bsky.social · 09/06/2026
NACA Executive Director Ira Rheingold: "At law firms that represent consumers the 'phones are ringing off the hook, because the federal government has abdicated its responsibility'” www.theguardian.com/us-news/ng-i...
theguardian.com
Why are US consumers so angry? It’s not just high prices
There’s a stew of factors at work behind the rise in consumer rage – but there are potential solutions, too
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National Association of Consumer Advocates @consumeradvocates.bsky.social · 08/06/2026
Thank you to @blumenthal.senate.gov, @warren.senate.gov and @hankjohnson.house.gov for standing up for Bank of America customers' legal rights! In a recent letter, they called on BoA to immediately remove its recently added forced arbitration clause from all consumer contracts. shorturl.at/ZZbvJ
blumenthal.senate.gov
Blumenthal, Warren & Johnson Call on Bank of America to Restore Consumers' Legal Rights & Protections | U.S. Senator Richard Blumenthal of Connecticut
[WASHINGTON, D.C.] – Today, U.S. Senators Richard Blumenthal (D-CT) and Elizabeth Warren (D-MA) and U.S. Representative Hank Johnson (D-GA) wrote to...
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National Association of Consumer Advocates @consumeradvocates.bsky.social · 26/05/2026
ATTN Bank of America customers: Act now to keep your right to take the bank to court. Go to www.bankofamerica.com/arbitration-... or call the bank at 800-283-8875 to opt out of Bank of America's new forced arbitration clause.
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National Association of Consumer Advocates @consumeradvocates.bsky.social · 21/05/2026
Bank of America's new forced arbitration clause went into effect this week, meaning millions of their customers have lost their right to sue when harmed like these consumers did. Sign the petition to tell BoA to drop these clauses: actionnetwork.org/petitions/te... www.usatoday.com/story/money/...
usatoday.com
Bank of America agrees to $2.25 million settlement in ATM fee lawsuit
Bank of America has agreed to a $2.25 million settlement to resolve a class-action lawsuit over fees charged at ATMs in 7-Eleven stores.
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National Association of Consumer Advocates @consumeradvocates.bsky.social · 14/05/2026
After 17 years, Bank of America has added a forced arbitration clause back into its Online Banking Agreement. Sign the petition to tell Bank of America to drop this unfair clause and restore its customers' legal rights to go before a judge and jury: actionnetwork.org/petitions/te...
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National Association of Consumer Advocates @consumeradvocates.bsky.social · 13/05/2026
"Rejecting the trajectory of surveillance capitalism means insisting, clearly and unapologetically, that markets should serve the people — not the other way around." A must read by Sam Levine, Commissioner of NYC Dept. of Consumer & Worker Protection. jacobin.com/2026/05/surv...
jacobin.com
The Surveillance Economy Is Here. This Is How We Fight Back.
Rejecting surveillance capitalism means insisting, clearly and unapologetically, that markets should serve the people — not the other way around, writes NYC Department of Consumer and Worker Protectio...
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National Association of Consumer Advocates @consumeradvocates.bsky.social · 06/05/2026
There's still time to opt out of Bank of America's new forced arbitration clause! If you don't feel comfortable opting out by phone you can also go to bankofamerica.com/arbitration-optout. Opt out by 5/18 or lose your right your right to sue or join class actions against Bank of America!
bankofamerica.com
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National Association of Consumer Advocates @consumeradvocates.bsky.social · 06/05/2026
"Nearly 80 percent of Fortune 500 companies...use forced arbitration...Just last year, 580,000 cases were filed with a single arbitration provider, more than all the civil cases in the federal court system in the last fiscal year." #EndForcedArbitration www.nytimes.com/2026/05/01/o...
nytimes.com
Opinion | He Signed Away His Right to Sue by Subscribing to Disney+
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National Association of Consumer Advocates @consumeradvocates.bsky.social · 26/03/2026
"And perhaps most importantly, there must be an all-of-government approach...to aggressively fight back against arbitration agreements that destroy accountability and distort our democratic institutions." #EndForcedArbitration
democracyjournal.org
Hire 10,000 Corporate Cops
In 1996, President Clinton campaigned on the promise of putting thousands of new police officers on the street. Looking back, it's easy to see how this cheap brand of politics consciously avoided actu...
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National Association of Consumer Advocates @consumeradvocates.bsky.social · 19/03/2026
NACA Members! Don't miss your chance to pay the lowest rate to attend Spring Training! The early bird deadline is TOMORROW! We hope you join us in Minneapolis Apr. 30 - May 3 for an incredible gathering of the best minds consumer law. www.consumeradvocates.org/training-eve...
consumeradvocates.org
Spring Training - NACA
Register Today Why Attend? Join the community of consumer advocates to learn from leaders how we can work together to support and protect the vulnerable from financial exploitation and fight back agai...
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National Association of Consumer Advocates @consumeradvocates.bsky.social · 12/03/2026
"Christine Hines, senior policy director at the National Association of Consumer Advocates, said there are laws that give consumers specific rights in certain situations, including disputes involving credit reports under the Fair Credit Reporting Act." www.investigatetv.com/2026/03/11/c...
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National Association of Consumer Advocates @consumeradvocates.bsky.social · 05/03/2026
Now that miscellaneous itemized deductions have been permanently eliminated, consumer-taxpayers who win or settle cases against bad corporate actors may find themselves without a solution to a tricky unfair tax problem. Learn more in our new blog post: medium.com/p/2025-fundi...
medium.com
2025 Funding Act Permanently Eliminates Lifeline for Certain Consumer-Taxpayers
By: Sophia Huang
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National Association of Consumer Advocates @consumeradvocates.bsky.social · 05/03/2026
On yo-yo financing: “'It doesn’t even have to be highly regulated,' agrees NACA senior policy director Christine Hines. 'It just means the contract is a final contract — there shouldn’t be any conditions on it that [harm] a consumer… because the dealer doesn’t know how to conduct a transaction.'”
bankrate.com
Yo-Yo Financing: The Shady Lending Tactic That Can Cost You Your Car Even If You Make Every Payment | Bankrate
Marklyn Johnson drove to the grocery store in March 2025 with her boyfriend and 5-month-old son. They needed groceries, and welcomed a warm indoor diversion on a cold Connecticut winter day.  As they ...
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National Association of Consumer Advocates @consumeradvocates.bsky.social · 04/03/2026
"When we buy something...the cost shouldn't include our fundamental protections given to us by the Constitution and by our state legislators," said NACA senior policy director Christine Hines on CBS Philadelphia's In Your Corner Podcast. Watch the full episode: www.cbsnews.com/philadelphia...
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National Association of Consumer Advocates @consumeradvocates.bsky.social · 03/03/2026
Looking for an exciting new opportunity? We're expanding our team and looking for a new Litigation Associate! Please email your resume and cover letter to be considered. www.linkedin.com/feed/update/...
linkedin.com
Join our team! NACA is looking for an attorney to join our Litigation Project and leverage our unique standing to fight on behalf of consumers. Please review the opportunity below and send your… | Nat...
Join our team! NACA is looking for an attorney to join our Litigation Project and leverage our unique standing to fight on behalf of consumers. Please review the opportunity below and send your applic...
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National Association of Consumer Advocates @consumeradvocates.bsky.social · 02/03/2026
It's National Consumer Protection Week! Here's a tip from consumer attorneys on how to spot a scam caller: look out for attempts to create a sense of urgency. #NCPW2026
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National Association of Consumer Advocates @consumeradvocates.bsky.social · 25/02/2026
NACA's Executive Director Ira Rheingold at a rally to #DefendCFPB and support CFPB workers: "We have to build a stronger and bolder community of lawyers committed to consumer justice"
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National Association of Consumer Advocates @consumeradvocates.bsky.social · 23/02/2026
"The DC Circuit should likewise force the administration to take specific steps to keep the CFPB running, said Christine Hines, the senior policy director at the National Association of Consumer Advocates. 'There’s a lot of fog,' she said."
news.bloomberglaw.com
Trump’s Mixed Messages on CFPB Set for Grilling by Full DC Court
Appellate judges in Washington will have to determine whether the Trump administration’s moves to dismantle the Consumer Financial Protection Bureau outweigh officials’ public statements that they pla...
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National Association of Consumer Advocates @consumeradvocates.bsky.social · 19/02/2026
The CFPB still stands a year after the Trump admin tried to delete it, thanks to its staff and advocates. But, the attacks on the Bureau have not stopped. It's time for Congress to show working people some love and restore CFPB funding so it can get back to protecting consumers. #LoveCFPB
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National Association of Consumer Advocates @consumeradvocates.bsky.social · 18/02/2026
NACA analyzed complaints to the CFPB that mentioned arbitration and found that financial institutions are using forced arbitration clauses to confuse and prevent consumers from accessing justice. Learn more with our new fact sheet: www.consumeradvocates.org/comment-lett...
consumeradvocates.org
Fact Sheet: Consumer Complaints to the CFPB About Arbitration Reveal Challenges in Accessing Justice - NACA
NACA released a new fact sheet sharing results from an analysis of all consumer complaints submitted to the CFPB in 2025 that referenced arbitration.
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Reposted by National Association of Consumer Advocates
CFPB Union @nteu335.bsky.social · 12/02/2026
The CFPB still stands a year after Vought tried to delete it, thanks to workers and leading advocates like @crlonline.bsky.social's Mike Calhoun. Check out his video and demand Congress show some love this Valentine’s Day by restoring CFPB funding. Click here: bit.ly/lovecfpb #CFPBMyValentine
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Center for Responsible Lending @crlonline.bsky.social · 12/02/2026
CFPB workers are still here fighting for consumer protections. But we need your help to restore funding to your CFPB. Help us protect veterans, families and working people everywhere by telling Congress to restore CFPB funding! bit.ly/lovecfpb #CFPBMyValentine
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Center for Responsible Lending @crlonline.bsky.social · 12/02/2026
"The CFPB was set up to detect the tricks and traps in financial documents... The CFPB has returned billions of dollars to consumers and protects us against abusive practices like debt collection and unfair fees." Tell Congress to restore CFPB funding! bit.ly/lovecfpb #CFPBMyValentine
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Reposted by National Association of Consumer Advocates
CFPB Union @nteu335.bsky.social · 11/02/2026
Watch one worker's story about how the CFPB helped her defeat invalid medical debt. A year after Trump and Vought tried to delete the CFPB, we are still here and still fighting! Demand Congress show consumer protection some love this Valentine’s Day. bit.ly/lovecfpb #CFPBMyValentine
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Center for Responsible Lending @crlonline.bsky.social · 11/02/2026
There are $21 billion reasons to love the CFPB. That’s the amount of relief it has delivered to people cheated by predatory lenders. Congress – it is time to show working people some love and restore CFPB funding. bit.ly/lovecfpb #CFPBMyValentine
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CFPB Union @nteu335.bsky.social · 11/02/2026
CFPB workers are still here fighting for consumer protections. But we need your help to restore funding to your CFPB. Help us protect veterans, families and working people everywhere by telling Congress to restore CFPB funding! #CFPBMyValentine
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National Association of Consumer Advocates @consumeradvocates.bsky.social · 11/02/2026
Love looks like protecting veterans and hardworking families from predatory scams. Love looks like stopping discriminatory lending. This Valentine’s Day, let’s demand lawmakers stand with everyday people. Demand Congress restore CFPB funding bit.ly/lovecfpb #CFPBMyValentine
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Reposted by National Association of Consumer Advocates
Senator Chris Van Hollen @vanhollen.senate.gov · 10/02/2026
The CFPB has returned billions of dollars to Americans who were conned & scammed by big corporations. Naturally, many billionaires didn't like that, so they had Trump go after the CFPB. That's why we must protect the CFPB & ensure the rich don't get to play by their own rules.
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Reposted by National Association of Consumer Advocates
CFPB Union @nteu335.bsky.social · 10/02/2026
Nobody voted for this: "Under the Biden CFPB, roughly half of all consumer complaints were resolved with relief for the consumer, whereas under the Trump CFPB, that figure has dwindled to less than 5%." #StopVought.
apnews.com
Trump administration's changes to the CFPB cost Americans $19B, a new report says
The Trump administration has significantly reduced the Consumer Financial Protection Bureau's activities over the past year.
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National Association of Consumer Advocates @consumeradvocates.bsky.social · 09/02/2026
The CFPB complaint database is a critical resource for consumers trying to get help when their disputes with companies are going nowhere. These changes, and others proposed by the CFPB will absolutely lead to fewer consumers being able to resolve their issues and get restitution.
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National Association of Consumer Advocates @consumeradvocates.bsky.social · 04/02/2026
"'By trying to force sexually abused and exploited children to tell their stories only in private, confidential proceedings, Roblox seeks to protect predators and itself, not its users,' the letter states." #EndForcedArbitration
abcnews.go.com
Hundreds of parents ask Roblox board to stop attempts to force lawsuits out of the public eye
The company is facing over 100 lawsuits that were recently consolidated.
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National Association of Consumer Advocates @consumeradvocates.bsky.social · 21/01/2026
One year into the Trump administration and the CFPB's work has been dramatically scaled back while consumer complaints are up by 89%. Now, when household worries about affordability are increasing, the CFPB needs to be preserved, not torn down further.
npr.org
1 year into Trump's new term, an agency that protects your finances is 'hanging by a thread'
The Trump administration has ordered work stoppages and layoffs and has tried cutting off funding to effectively dismantle the Consumer Financial Protection Bureau.
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National Association of Consumer Advocates @consumeradvocates.bsky.social · 12/01/2026
In a victory for all consumers and working people, the CFPB will be funded again, thanks to a court order. Over the past year, the agency, which has returned $21 billion to harmed consumers, has been attacked on all sides and pushed to the brink of insolvency.
reuters.com
Under court order, Trump administration to fund beleaguered consumer financial watchdog
Citing a court order, the Trump administration said on Friday it will fund the Consumer Financial Protection Bureau with $145 million, a reversal that ends an 11-month battle that pushed the consumer ...
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Reposted by National Association of Consumer Advocates
EPIC @epic.org · 08/01/2026
EPIC added another action to our long history of fighting against robocalls this week by joining a comment to the FCC. EPIC joined @nclc4consumers.bsky.social and @consumeradvocates.bsky.social in urging the FCC to adopt measures to better protect people from unwanted calls. epic.org/epic-joins-c...
epic.org
EPIC Joins Comment Urging FCC to More Effectively Combat Unwanted Calls, Including Delaying Any Caller Name Display Requirements
<p>In the comments, EPIC, NACA, and NCLC argued in support of several measures to better protect consumers.</p>
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National Association of Consumer Advocates @consumeradvocates.bsky.social · 07/01/2026
"The higher prices of goods and services are also likely playing a role in the increase in overdraft fee revenue, [NACA senior policy director Christine] Hines noted. 'I think it also really gets to the point that if people are struggling, the overdraft rule would have benefited them a great deal'"
americanbanker.com
Overdraft fee income is on the rise at these big banks
Several large U.S. banks reported an uptick in overdraft-related income for the first three quarters of 2025. Economic pressure on consumers may be to blame, some banks and industry observers say.
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National Association of Consumer Advocates @consumeradvocates.bsky.social · 17/12/2025
We are excited to introduce another NACA Fellow! Please meet Markie Jacobson... www.linkedin.com/feed/update/...
linkedin.com
Take a quick break from your afternoon to meet another of NACA’s Fellows! Markie J.[acobson] sought out a fellowship with the Legal Aid Society of Milwaukee and NACA members Heidi Miller and Mary… |...
Take a quick break from your afternoon to meet another of NACA’s Fellows! Markie J.[acobson] sought out a fellowship with the Legal Aid Society of Milwaukee and NACA members Heidi Miller and Mary Fo...
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