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Caroline Marrows

@cmarrows.bsky.social
221 followers 531 following 70 posts

Head of Media for charity Citizens Advice (England and Wales). Ex brand comms for The Economist. Can't unsee a typo.

PostsRepliesMedia
Caroline Marrows @cmarrows.bsky.social · 23/09/2026
www.bbc.co.uk/news/article... via Colletta Smith
bbc.co.uk
'I don't have a buoyancy aid': Living without the Bank of Mum and Dad
Three 20-somethings tell BBC News how they are navigating life without parental support.
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Caroline Marrows @cmarrows.bsky.social · 22/09/2026
www.theguardian.com/technology/2...
theguardian.com
Stop relying on AI chatbots for customer care, UK banks and energy firms told
Citizens Advice says providers of essential services such as energy, banking, phone and internet should guarantee the ‘right to talk to a human’
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Caroline Marrows @cmarrows.bsky.social · 26/08/2026
www.itv.com/news/2026-08...
itv.com
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Caroline Marrows @cmarrows.bsky.social · 26/08/2026
www.theguardian.com/money/2026/a...
theguardian.com
Britons face highest price cap in three years as energy bills rise 4% from October
Households in Great Britain will pay equivalent of £1,723 a year, prompting calls for more support
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Caroline Marrows @cmarrows.bsky.social · 10/08/2026
www.independent.co.uk/news/busines...
independent.co.uk
Burnham promises action for consumers to help ease cost-of-living squeeze
The Prime Minister said the cost of living ‘continues to weigh heavily on so many people’s lives’.
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Caroline Marrows @cmarrows.bsky.social · 06/08/2026
www.standard.co.uk/news/uk/citi...
standard.co.uk
Britons taking ‘drastic action’ such as sleeping in kitchen to cope with heat
A study found other people had to use makeshift solutions like taping tin foil, cardboard, or damp sheets to windows.
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Caroline Marrows @cmarrows.bsky.social · 08/07/2026
www.the-independent.com/news/uk/home...
the-independent.com
Less than 2% of rents affordable for benefit claimants, report warns
People are being forced into a ‘cycle of debt, poverty and homelessness’, a charity chief said
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Caroline Marrows @cmarrows.bsky.social · 07/07/2026
www.independent.co.uk/news/busines...
independent.co.uk
Estimated quarter of homeowners had problems with recent repair jobs – survey
Some 4.8 million households dealt with issues ranging from living with unsafe work to dealing with stressful disputes, Citizens Advice found.
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Reposted by Caroline Marrows
Citizens Advice @citizensadvice.bsky.social · 02/07/2026
Today we’re launching our #TurnTheTide campaign, calling on the government to take immediate action to tackle rising energy bills, rent, and debt. It’s no longer a one-off ‘crisis’, but an everyday reality for millions of people. Something has to change. ➡️ bit.ly/4eWFL1M
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Caroline Marrows @cmarrows.bsky.social · 08/06/2026
www.independent.co.uk/travel/news-...
independent.co.uk
Millions of British tourists suffered package holiday problems in last year
One holidaymaker said she received no on-site support from their operator, causing them considerable stress
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Caroline Marrows @cmarrows.bsky.social · 04/06/2026
www.independent.co.uk/news/uk/home...
independent.co.uk
Almost half of private renters faced rule-breaking letting agents
Many rogue agents are operating delivering “rock-bottom” service, Citizens Advice warns
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Caroline Marrows @cmarrows.bsky.social · 21/05/2026
"The people coming to us every 30 seconds in crisis aren't just worrying about August, they're already struggling now and fear things will only get worse as winter hits" www.bbc.co.uk/news/article...
bbc.co.uk
Cheaper theme park tickets and children's meals as VAT to be cut for some attractions this summer
Chancellor Rachel Reeves made a series of announcements aimed at relieving cost-of-living pressures.
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Reposted by Caroline Marrows
Ed Pemberton @epemberton.bsky.social · 20/05/2026
Today, alongside the @healthfoundation.bsky.social , we’ve published a major report looking at the link between poor health and housing. Too many people in the UK live in homes that are making them sick and it’s worsening health inequalities. www.citizensadvice.org.uk/policy/publi...
citizensadvice.org.uk
Building healthier foundations: How to improve access to healthy housing for all
Report funded by the Health Foundation exploring the links between housing and health
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Reposted by Caroline Marrows
Citizens Advice @citizensadvice.bsky.social · 15/05/2026
What does the growing risk of a second energy crisis mean for those already struggling? 🤔 As concerns grow, we’ve been looking at our data to see how prepared people are for potential price rises and the impact it could have. Watch the full video here: bit.ly/491I01E
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Caroline Marrows @cmarrows.bsky.social · 15/05/2026
www.mirror.co.uk/money/britis...
mirror.co.uk
British Gas to pay customers compensation over forced prepayment meter scandal
British Gas apologies for controversy in which debt agents working on its behalf had broken into the homes of vulnerable customers to fit prepayment energy meters
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Caroline Marrows @cmarrows.bsky.social · 05/05/2026
www.bbc.co.uk/news/article...
bbc.co.uk
What an empty car park says about one of the UK's poorest areas
The BBC has been speaking to people living in one of England's poorest communities.
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Caroline Marrows @cmarrows.bsky.social · 30/04/2026
metro.co.uk/2026/04/30/l...
metro.co.uk
My landlord evicted me — the Renters' Rights Act couldn't come sooner
'I've taken money out of my savings just to cover myself.'
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Caroline Marrows @cmarrows.bsky.social · 02/04/2026
www.itv.com/news/2026-04...
itv.com
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Caroline Marrows @cmarrows.bsky.social · 31/03/2026
www.independent.co.uk/news/uk/home... via PA
independent.co.uk
‘Awful April’ looms for British households with council tax and water bill hikes
Charities have shared some tips for people to save money
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Caroline Marrows @cmarrows.bsky.social · 31/03/2026
www.bbc.co.uk/news/article... via Michael Buchanan
bbc.co.uk
Universal credit: Why it may not be fit for the future
Can Universal Credit and the work and benefits system more generally reshape itself to meet a new reality?
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Caroline Marrows @cmarrows.bsky.social · 26/03/2026
www.independent.co.uk/money/citize...
independent.co.uk
Citizens Advice giving ‘crisis support’ every 30 seconds ahead of bill rises
The charity warned the figures indicated how many household budgets had already ‘gone beyond breaking point’.
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Caroline Marrows @cmarrows.bsky.social · 25/03/2026
www.dailymail.co.uk/news/article...
dailymail.co.uk
Postal workers 'told to neglect hospital letters in favour of parcels'
Royal Mail boss Daniel Kretinsky said he was 'deeply sorry' and said the quality of service 'is not where we want it to be'.
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Caroline Marrows @cmarrows.bsky.social · 18/03/2026
www.theguardian.com/money/2026/m...
theguardian.com
UK energy: about 14m households getting ‘below-average’ service
Ecotricity ranked top in Citizens Advice survey, followed by Outfox, Octopus and Co-operative
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Caroline Marrows @cmarrows.bsky.social · 09/03/2026
www.theguardian.com/business/202...
theguardian.com
Royal Mail criticised as first-class stamp price rises to £1.80 despite ‘failing service’
Company attacked for ‘forcing people to dig deeper into their pockets’ as second-class stamps increase to 91p
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Caroline Marrows @cmarrows.bsky.social · 23/02/2026
www.independent.co.uk/news/busines...
independent.co.uk
AI contributes to spike in fashion sales complaints to Citizens Advice
The advisory service said it was helping a consumer with a fashion purchase every seven minutes.
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Caroline Marrows @cmarrows.bsky.social · 11/02/2026
www.standard.co.uk/business/mon...
standard.co.uk
FCA wants buy now, pay later sector to ‘thrive’ as firms prepare for regulation
The sector will come under the Financial Conduct Authority’s regulation from July 15 2026.
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Caroline Marrows @cmarrows.bsky.social · 28/01/2026
www.theguardian.com/business/202...
theguardian.com
Royal Mail delivered Christmas letters and parcels late to about 16m people
‘No light at the end of the tunnel for consumers’ as 2025 figure is 50% higher than previous year, says Citizens Advice
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Caroline Marrows @cmarrows.bsky.social · 27/01/2026
www.dailymail.co.uk/wires/pa/art...
dailymail.co.uk
Half a million heat network customers to receive Ofgem protection...
New rules will bring heat network customers in England, Scotland and Wales more closely in line with those on traditional gas and electricity.
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Caroline Marrows @cmarrows.bsky.social · 19/01/2026
www.express.co.uk/finance/pers...
express.co.uk
Four ‘simple’ home switches to slash energy bill by £210 this year
A few simple tweaks at home could save you a surprising amount on your bills.
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Caroline Marrows @cmarrows.bsky.social · 15/01/2026
www.the-independent.com/money/citize...
the-independent.com
More than 400,000 people sought debt help from Citizens Advice in 2025
Around 13,300 people have already turned to the charity for help with debt in the first working week of 2026.
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Caroline Marrows @cmarrows.bsky.social · 22/12/2025
www.mirror.co.uk/money/counte...
mirror.co.uk
Counterfeit gifts sold for Christmas, expert's guide to refunds
Christmas shoppers could be unknowingly buying fake and potentially dangerous gifts this festive season
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Reposted by Caroline Marrows
Tom MacInnes @tommacinnes.bsky.social · 08/12/2025
Ahead of our end of year Data Insights session (sign up here! Featuring special guest @anooshc.bsky.social from the New Statesman www.eventbrite.co.uk/e/turning-th...) I wrote something very short on the 2 child limit, living standards and political ambition medium.com/p/9e10a39f80cf
eventbrite.co.uk
Turning the Tide or Treading Water? Living Standards After the Budget
After the government’s key announcements and the recent Autumn Budget, we’ll explore what those decisions mean for households and families.
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Caroline Marrows @cmarrows.bsky.social · 05/12/2025
www.manchestereveningnews.co.uk/news/cost-of...
manchestereveningnews.co.uk
DWP issues update on major changes for parents who claim Universal Credit
The Government has announced its new scheme to try and lift children out of poverty
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Reposted by Caroline Marrows
Citizens Advice @citizensadvice.bsky.social · 03/12/2025
The Autumn Budget has been announced. What do the Government’s latest decisions really mean for households and families across the UK? Join us on 11 December, 11.30 - 12.30pm to hear more: shorturl.at/dnLDp #CADataInsights
Promotional image for a Citizens Advice event titled "Living Standards After the Budget," discussing the impact on households and families in the UK. Scheduled for Thursday 11:30 am - 12:30 pm. Includes hashtag #CADataInsights and the Citizens Advice logo. Background is blue with a white dotted line graph.
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Caroline Marrows @cmarrows.bsky.social · 26/11/2025
metro.co.uk/2025/11/26/a...
metro.co.uk
Rachel Reeves scraps two-child benefit cap in leaked Budget
We'll be expecting the announcements from the House of Commons later this afternoon.
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Caroline Marrows @cmarrows.bsky.social · 21/11/2025
www.bbc.co.uk/news/article...
bbc.co.uk
Energy price cap: Households face surprise rise in prices in new year
Regulator Ofgem says a change in the price cap in January means a 0.2% increase in gas and electricity prices.
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Caroline Marrows @cmarrows.bsky.social · 21/11/2025
www.theguardian.com/money/2025/n...
theguardian.com
Energy price cap for Great Britain to get surprise increase from January
Quarterly cap for a dual fuel energy bill will increase to £1,758, from £1,755 in the current quarter
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Caroline Marrows @cmarrows.bsky.social · 19/11/2025
news.sky.com/story/best-a...
news.sky.com
Best and worst parcel delivery companies revealed
Royal Mail, Amazon, DPD, Evri and Yodel have been ranked in light of a report from Citizens Advice, which finds millions of people are experiencing problems with their parcel deliveries.
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Caroline Marrows @cmarrows.bsky.social · 24/10/2025
www.bbc.co.uk/news/article...
bbc.co.uk
Reopening of Sunderland Citizens Advice shows city 'healing'
The site, which was hit by a fire during the 2024 riots, will reopen to the public next month.
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Caroline Marrows @cmarrows.bsky.social · 21/10/2025
www.dailymail.co.uk/video/video/... via @lauralhutch.bsky.social
dailymail.co.uk
Millions stung by scams with online shopping the top trap - Citizens Advice | Daily Mail Online
More than seven million UK adults have been hit by a scam in the past year, with 20% of them significantly affected by the financial loss, Citizens Advice has found. Another seven million adults knew...
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Caroline Marrows @cmarrows.bsky.social · 21/10/2025
www.independent.co.uk/news/uk/home...
independent.co.uk
Four million people forced into debt to pay for heating and food, new report finds
Around 860,000 children are living in households who can’t afford the essentials
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Caroline Marrows @cmarrows.bsky.social · 21/10/2025
www.theguardian.com/money/2025/o...
theguardian.com
Millions in households in England and Wales are stuck in the red, says charity
Citizens Advice says 4 million people spending more on essentials than they earn amid ever-increasing bills
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Caroline Marrows @cmarrows.bsky.social · 20/10/2025
www.independent.co.uk/news/busines...
independent.co.uk
Millions stung by scams with online shopping the top trap – Citizens Advice
The charity has urged consumers to be cautious when taking advantage of shopping deals ahead of Black Friday and Christmas.
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Caroline Marrows @cmarrows.bsky.social · 16/10/2025
www.bbc.co.uk/news/article...
bbc.co.uk
Royal Mail fined £21m by Ofcom for missing delivery targets
It is the third-largest fine the communications watchdog has ever issued.
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Caroline Marrows @cmarrows.bsky.social · 09/10/2025
www.bbc.co.uk/news/article...
bbc.co.uk
Water bills to rise further for millions after appeal
Five water companies win permission for higher bills as they seek more funds to fix outdated infrastructure.
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Caroline Marrows @cmarrows.bsky.social · 09/10/2025
www.independent.co.uk/news/uk/home...
independent.co.uk
UK poverty crisis as 500,000 children in homes trapped in benefit debt cycle
Exclusive: Tens of thousands of families are forced to take out loans to cover the five-week wait until their first universal credit payment – but many struggle to pay it back
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Caroline Marrows @cmarrows.bsky.social · 01/10/2025
www.theguardian.com/money/2025/o...
theguardian.com
‘It’s unsustainable’: homes in Great Britain brace for winter with soaring energy debts
As typical annual dual-fuel charge rises to £1,755, charities warn over record £4.4bn owed to suppliers
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Caroline Marrows @cmarrows.bsky.social · 25/09/2025
www.the-independent.com/news/uk/home...
the-independent.com
Mobile and broadband companies ‘not being upfront’ about better renewal deals
Citizens Advice said the ‘murky practice’ of hidden deals was forcing loyal customers to ‘jump through hoops’.
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Caroline Marrows @cmarrows.bsky.social · 24/09/2025
www.bbc.co.uk/news/article...
bbc.co.uk
Energy standing charge options coming, but they might not cut bills
The regulator's plans could be in place by the end of January, but it warns total bills won't fall.
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Reposted by Caroline Marrows
Citizens Advice @citizensadvice.bsky.social · 17/09/2025
Our latest data shows that people’s problems are becoming more urgent and more complex. And the systems designed to support them are harder to navigate than ever. Join us on 25 September to hear from a panel of experts and explore our data ⤵️ bit.ly/41XFPsn #CADataInsights
Promotional graphic by Citizens Advice announcing an online event titled "Data Insights Unravelling Complexity to raise living standards," addressing the overlapping issues people are going to them about. Scheduled for Thursday 25 September from 2-3pm with a hashtag #CADataInsights.
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