iiinova — where your digital self keeps evolving

Citizens Advice @citizensadvice.bsky.social · 7h

Why does every crisis happen at once?! 😒 If you're looking for advice on a consumer issue, our website is a great place to start. From problems with car repairs, to choosing a new appliance - chances are, we cover it! Click here for free advice ⤵️💪 bit.ly/2PJ7M1k

Three hooded figures stand around a round table in a dimly lit stone room, resembling a secret meeting. Text above them humorously states, "My car, pets and washing machine coming together to plot my financial ruin right before payday.

010

Citizens Advice @citizensadvice.bsky.social · 10/10/2026

This World Mental Health Day, you are not alone 💙 If you're struggling with your mental health, there is help out there! 💙 Call Samaritans for free 24/7 on 116 123 💙 Text Shout for free 24/7 to 85258 💙 Call the Mind Support line on 0300 102 1234 (Mon-Fri, 9am - 6pm)

Blue background with the text: "Today is World Mental Health Day. Remember, you are not alone. It’s okay to ask for help." A heart icon in the bottom right corner.

01811

Citizens Advice @citizensadvice.bsky.social · 09/10/2026

Ever thought, “why don’t they just fix it?” 🤔 Until 12 November, you can submit your suggestions to The Institute for Small Ideas ⤵️ www.instituteforsmallideas.org

Got an idea for how to improve the UK? The Institute for Small Ideas wants to hear from you! Submit your practical, low cost, non-controversial ways to improve the country:
instituteforsmallideas.org

032

Citizens Advice @citizensadvice.bsky.social · 08/10/2026

Are you looking to end a marriage or civil partnership? We have free, impartial guidance on: • the application process • fees & processing times • 'no fault' rules Find out more on our website ⤵️ bit.ly/4y6xgZw

Blue speech bubble on an orange background with the text: "How do I navigate the divorce process?"

000

Citizens Advice @citizensadvice.bsky.social · 07/10/2026

It's important to make a will, and this month you could have your will written for free. Free Wills Month gives people aged 55 and over the opportunity to have their will written or updated by selected solicitors across the UK. Find out more: freewillsmonth.org.uk

Text reads: "Why is it important that I write a will?"

010

Citizens Advice @citizensadvice.bsky.social · 06/10/2026

Problems at work, money worries, housing issues, benefits, consumer rights... we can help with that! Head to our website for free, impartial advice you can really trust 🩵 #ThePeoplesChampion

012

Citizens Advice @citizensadvice.bsky.social · 05/10/2026

This #BlackHistoryMonth we're celebrating the amazing story of Pansy Jeffrey 🌟 Find out more about her long and inspiring career with Citizens Advice North Kensington in our blog ⤵️ bit.ly/4eUa7jG

wearecitizensadvice.org.uk

020

Citizens Advice @citizensadvice.bsky.social · 04/10/2026

Thinking about taking your pension pot? It pays to understand your choices first. Read our full guide on pension options and find out how to book a free appointment with Pension Wise ⤵️ bit.ly/46TNdHm

A person wearing a hat and another standing beside them are gazing at a picturesque waterway with houses and hills in the background. The image features overlay text: "Protect your pension pot."

010

Citizens Advice @citizensadvice.bsky.social · 03/10/2026

Struggling with debt? You could freeze charges and calls for 60 days through the government-backed Breathing Space scheme. Find out how the scheme works and how to apply ⤵️ bit.ly/3TD12qC

Yellow text on a blue background reads, "Need time to sort your debts? The Breathing Space scheme could help you pause charges and calls for 60 days." There is an icon of stacked coins with a currency symbol.

000

Citizens Advice @citizensadvice.bsky.social · 02/10/2026

As the chilly weather approaches, it’s time to think about keeping you and your home warm ❄️ Our website has advice on all things energy, from fixing meter issues to the grants and benefits you could receive to help you pay your bills. Find out more ⤵️ bit.ly/4aoHDPQ

A search bar from Citizens Advice displays suggestions related to "energy bills," including topics about meanings of bills, getting help if behind on bills, concerns about heat networks, saving money, and smart meter issues.

022

Citizens Advice @citizensadvice.bsky.social · 01/10/2026

The Energy Price Cap went up by 3.6% today. If you're currently on a standard variable rate energy tariff, switching supplier or tariff could help you save money this winter ❄️ Our guide to switching could help, find it at the link in first comment ⤵️ bit.ly/4bvd0ca

A graphic showing text about the energy price cap, describing it as setting a maximum rate that energy suppliers can charge for each energy unit and the daily standing charge. It notes that this applies to standard variable tariffs.

Image of a power strip with plugs connected. Overlaid text reads: "The cap doesn’t limit your total bill. Your final bill depends on how much energy you use, but the price cap ensures that standard variable tariffs reflect the wholesale cost of energy." A stylized orange arrow points from the bottom right corner.

Text on image: "If you’re currently on a standard variable rate tariff, switching energy supplier or tariff could help you save money on your energy bills this winter." Background shows a pair of hands holding an electronic device.

A blue background image with white brushstroke overlay contains the text: "Our advice can help you find the best energy deal for you."

123

Citizens Advice @citizensadvice.bsky.social · 30/09/2026

If you're called for jury service while at uni, you can ask to do your jury service at a court near where you’re living, or request to defer if the dates clash with your studies. Watch the HM Courts & Tribunals Service video to learn more: youtu.be/5kMfFFAVlP0

Text reads: "Students! Did you know? You can be called up for jury service, even while at university."

002

Citizens Advice @citizensadvice.bsky.social · 29/09/2026

If you're struggling with the cost of living, you should check if you can claim benefits or increase your current benefits. You might be able to claim certain benefits even if you work, have savings or own a home. Read more: bit.ly/4hzZ1EJ

042

Citizens Advice @citizensadvice.bsky.social · 28/09/2026

You shouldn’t get nuisance calls if you didn’t give the caller your number. There are things you can do to stop getting nuisance calls that you don’t want. Read more ⤵️ bit.ly/4rxTUbw

How can I stop getting nuisance calls and texts?

135

Citizens Advice @citizensadvice.bsky.social · 27/09/2026

It's important to make a will whether or not you consider you have many possessions or much money 💭 Without a will, certain rules dictate how your money, property or possessions will be allocated. This may not be the way that you would have wished. ⤵️ bit.ly/46UnmzY

Two individuals focus on filling out a document. The image contains a text overlay that reads, "Why is it important to make a will?"

053

Citizens Advice @citizensadvice.bsky.social · 26/09/2026

🔨 Planning on renovating your home? There are some checks you may need to complete before you start any building work. Our website lists the first 6 steps to take ⤵️ bit.ly/2rXqfz1

Two individuals work on a kitchen renovation, wearing protective gear. A wall is partially stripped of tiles and cabinets are visible. Text reads: "Planning home renovations?"

000

Citizens Advice @citizensadvice.bsky.social · 25/09/2026

It's UK Savings Week - a perfect time to start thinking about your finances 💸 Want to save but don’t know where to start? Handy hints and tips to guide you here ⤵️ bit.ly/46LdRSD #uksavingsweek

000

Citizens Advice @citizensadvice.bsky.social · 24/09/2026

The Financial Conduct Authority has shared some advice on the red flags you should be aware of with firms offering fee-paying solutions. If you're struggling with debt, you can get free and impartial advice on how best to manage your debts so you know what your options are: bit.ly/4jkwzI8

Text reads: "Looking for help with your debts? Be wary of these red flags." Below there's an arrow pointing to the right.

Text reads: "Pressure tactics. No one should repeatedly contact you or make you feel hassled into agreeing a debt solution quickly. Take your time to properly consider your options."

Text reads: "Changing details. Be wary of someone encouraging you to change details about your income or outgoings on an application or assessment form."

Text reads: "No alternatives. You’re being steered towards a fee-charging debt solution without being told about any fee-free alternatives or are discouraged to explore them."

000

Citizens Advice @citizensadvice.bsky.social · 23/09/2026

57% of people in their 20s are behind on at least one of their bills. But for many young people, getting a job and affording the essentials like rent and food is becoming increasingly difficult. So how are they managing? 3 women share their stories ⤵️

bbc.in

'I don't have a buoyancy aid': Living without the Bank of Mum and Dad

Three 20-somethings tell BBC News how they are navigating life without parental support.

002

Citizens Advice @citizensadvice.bsky.social · 22/09/2026

Ever been sent round and round in circles by an AI chatbot when trying to get through to customer care? You're not alone. Our research shows they wasted time, caused stress and delayed problem solving for more than half of users. Read more ⤵️ bit.ly/46WiNEx

theguardian.com

Stop relying on AI chatbots for customer care, UK banks and energy firms told

Citizens Advice says providers of essential services such as energy, banking, phone and internet should guarantee the ‘right to talk to a human'

063

Citizens Advice @citizensadvice.bsky.social · 21/09/2026

The amount of State Pension you’ll get depends on how many ‘qualifying’ years of National Insurance payments you have. Read more on our website ⤵️ www.citizensadvice.org.uk/debt-and-…

033

Citizens Advice @citizensadvice.bsky.social · 17/09/2026

Could you get extra support from energy companies? If you're on the company's priority risk register, they can give you advance notice of planned power cuts and send someone to check on you if there is one. Learn more ⤵️ bit.ly/4rczSTX

Text reads: "Get extra help from your energy company."
Image behind the text is a woman turning the dials on a boiler.

001

Citizens Advice @citizensadvice.bsky.social · 16/09/2026

The change in government leadership has brought a new sense of direction. But what do the announcements mean for our clients and communities? 🤔 Join us on Thursday 24th September as we explore the latest Citizens Advice data ⤵️ bit.ly/3T2MPTG

Citizens Advice Data Insights event information. Text reads: "Citizens Advice Data Insights. New Government, New Direction? Can the government put hope into action and turn the tide on living standards? Thursday 24 September 2-3pm."

000

Citizens Advice @citizensadvice.bsky.social · 15/09/2026

Receiving a pension or planning ahead? Understanding how tax and pensions work can help you feel more in control. Find out exactly what you need to know about your pension and tax: bit.ly/4iO05Gj #PensionAwarenessWeek #TaxConfident

Pension Awareness Week, 15-19 September. Know your pension. Know your tax. HM Revenue & Customs.

023

Citizens Advice @citizensadvice.bsky.social · 13/09/2026

For 87 years, we’ve been a charity working for the whole of society. We are: ✅ here for you when you really need us ✅ helping to build a fairer society for everyone #WeAreCitizensAdvice. We are #ThePeoplesChampion 💙

075

Citizens Advice @citizensadvice.bsky.social · 13/09/2026

We’re wishing the best of luck to our Team Citizens Advice runners taking part in the AJ Bell Great North Run today! 🤞 You're all champions to us 🏅

Text reads: "Good luck to everyone running the AJ Bell Great north Run!"

Behind the text is an image from a previous Great North Run event of runners on the Tyne Bridge.

020

Citizens Advice @citizensadvice.bsky.social · 12/09/2026

💡 If you’re looking to try something new, why not volunteer for us? Volunteering can help you gain key skills, build work experience and make a real difference in your local community. Search for your local opportunities ⤵️ bit.ly/4ctTbC5 #WeAreCitizensAdvice

Citizens Advice volunteer smiling, wearing a dark top and a lanyard. The image includes hashtag "#WeAreCitizensAdvice" and a quote from a volunteer: "You gain skills and experience that stay with you for life. There is a great support system in place… it makes you feel like you are part of something great."

011

Citizens Advice @citizensadvice.bsky.social · 11/09/2026

Looking for advice? We’ve got lots of helpful information about: 📝 Benefits entitlement ⚡ Paying energy bills 🛍️ Returning faulty goods 💼 Your rights at work 🏡 Repairs in rented homes And much more. Visit our website ⤵️ bit.ly/4AbelPA #WeAreCitizensAdvice

013

Citizens Advice @citizensadvice.bsky.social · 09/09/2026

📢 As well as giving advice, we’re also a voice for the people we help. We use real insights to advocate for change to government policies and industry practices. We are helping to build a fairer society for everyone ⤵️ bit.ly/46G0bs0 #WeAreCitizensAdvice

Text reads: “We’re a voice for the people we help.” Alongside an image of a mature woman sitting down and holding a mug while looking hopeful into the distance. Hashtag #WeAreCitizensAdvice below.

011

Citizens Advice @citizensadvice.bsky.social · 09/09/2026

If your flight is cancelled the airline can either offer you a replacement flight or a full refund. ✈️ For delays, it depends on how long the delay is and your flight but you might get help with things like food, drink and accommodation. Find out more: bit.ly/4A4vLNu

Text reads: "Flight cancelled? Know your rights"

012

Citizens Advice @citizensadvice.bsky.social · 09/09/2026

👏 Our incredible volunteers make a real difference every day. They support our services in various ways, from expert volunteer advisers to campaigners, researchers, fundraisers and much more. Thank you for helping us be #ThePeoplesChampion 💙 #WeAreCitizensAdvice

A volunteer wearing a Citizens Advice lanyard engages in conversation with another individual. The image includes the hashtag #WeAreCitizensAdvice and the text, "Volunteers are at the heart of our services".

052

Citizens Advice @citizensadvice.bsky.social · 08/09/2026

Did you know we’re a bilingual charity? Our teams in Wales give accessible Welsh advice, campaigning for local issues and advocating for change. Find out more about our impact in Wales ⤵️ bit.ly/4gRcoyS

Image shows a map of England and Wales with the title "We are a bilingual charity" followed by the Welsh translation. Text below reads "Our network of local Citizens Advice are independent charities across" with labels for England and Wales. The map indicates locations of local Citizens Advice. Below there's a hashtag #WeAreCitizensAdvice.

022

Citizens Advice @citizensadvice.bsky.social · 07/09/2026

#WeAreCitizensAdvice, a charity giving people the knowledge and confidence they need to find their way forward 💙 This week we’re sharing more about who we are, what we do and what makes us #ThePeoplesChampion 👉 Stay tuned to see what we get up to!

022

Citizens Advice @citizensadvice.bsky.social · 02/09/2026

If you’ve reached State Pension age, you might be eligible for a Winter Fuel Payment. This is an annual one-off payment to help you pay for heating during the winter. Our advice that can help you check ⤵️ bit.ly/4d7WNJZ

Text reads: "Check if you're eligible for the Winter Fuel Payment."

000

Citizens Advice @citizensadvice.bsky.social · 01/09/2026

If you're on a low income, you might be able to get help with some school costs ✏️ There's support available for things like uniforms, school meals and transport. Learn more about what support is available ⤵️ bit.ly/4h2nHFE

Text reads: "what school costs can you get help with?"

023

Citizens Advice @citizensadvice.bsky.social · 31/08/2026

Our services are closed today for the bank holiday. Our website is around as usual. 💙 ➡️ citizensadvice.org.uk

The image contains a message on a blue background stating, "Our services are closed over the bank holiday. You can find our self-help advice on our website citizensadvice.org.uk." An orange cursor icon is present in the lower right corner.

032

Citizens Advice @citizensadvice.bsky.social · 30/08/2026

💡 This week, Ofgem announced that the Energy Price Cap will rise by 4% from 1 October. If you’re currently on a standard variable rate tariff, switching energy supplier or tariff could help you save money. Find out more about switching ⤵️ bit.ly/4bvd0ca

The image contains a blue and white graphic with text stating, "From 1 October, the Energy Price Cap will increase by 4%." A small note at the bottom says it applies to typical dual fuel households paying by direct debit.

133

Citizens Advice @citizensadvice.bsky.social · 29/08/2026

🚨 Did you know? Private therapists, ultrasound providers and non-surgical aesthetics practitioners are not legally regulated? Before you make an appointment, look for the Professional Standards Authority (PSA) Quality Mark. Your safety matters! More ⤵️ bit.ly/4qIB0OQ

023

Citizens Advice @citizensadvice.bsky.social · 28/08/2026

Could scanning a QR code lead to being scammed? ⚠️ Not always, but scammers are using QR codes in places you would usually trust to lead you to fake websites or apps. Take a look at our advice on spotting a scam and what to do if you think you've been scammed: bit.ly/4aRbili

Text reads: "Don't get caught out be a QR code scam"

013

Citizens Advice @citizensadvice.bsky.social · 27/08/2026

Considering a last minute festival trip? 💃 Make sure you stay safe and buy tickets that are the real deal. Find out how to buy them safely so you can go to your event worry-free ⤵️ bit.ly/4gyiIuX

Text reads: "Ways to buy event tickets safely online:
Buy from the official seller or venue, Choose legit fan-to-fan resale websites, Check the website terms and conditions, Pay by credit or debit card - paying by bank transfer could be a scam."

011

Citizens Advice @citizensadvice.bsky.social · 24/08/2026

How your heat network bill is calculated depends on if you’ve got a meter. 🧾 If you have a meter, it has to be accurate. If you think your bill is too high, ask your heat network supplier to check. More info ⤵️ bit.ly/4tby3Hp

Two people looking at a smartphone together, with a concerned expression. The background features the text: "Think your heat network bill is inaccurate?"

002

Citizens Advice @citizensadvice.bsky.social · 23/08/2026

🔨 Looking to make any improvements to your home this summer? Contact your local authority to check if they can help with adapting, improving or repairing your home. Find out more on our website ⤵️ bit.ly/4glI4w0

A graphic of a house icon with surrounding tools: hammer, wrench, screwdriver, and screws. Text reads, "Can I get help with the cost of home improvements?"

012

Citizens Advice @citizensadvice.bsky.social · 22/08/2026

You have the legal right to a refund if: ➡️ you feel you were unfairly pressured into buying a product or service you didn't want ➡️ you were misled about the product or service you bought Our advice can help ⤵️ bit.ly/3jDveMA

Images hows a yellow shopping basket. Text reads, 'Pressured into buying something you didn't want?'

011

Citizens Advice @citizensadvice.bsky.social · 21/08/2026

Small claims are for simple cases that don’t involve large amounts of money or complicated issues. They’re often used to get compensation or your money back if something’s gone wrong. Small claims are never usually for more than £10,000. More here ⤵️ bit.ly/45DQ3zy

022

Citizens Advice @citizensadvice.bsky.social · 20/08/2026

Prepping for your Summer holiday involves more than just deciding which sunglasses to take. Check you’ve got everything you need for a stress-free trip 😎 bit.ly/4g4AF5j

011

Citizens Advice @citizensadvice.bsky.social · 19/08/2026

If you used finance to buy your car, motorbike or van between 6 April 2007 and 1 November 2024, you might be able to get compensation. Check our website for details: bit.ly/45wj0NS On average people who are owed money will get an average of £829 in compensation.

Text reads: "Did you buy your car on finance? Check if you’re eligible for compensation."

000

Citizens Advice @citizensadvice.bsky.social · 18/08/2026

Are you on Universal Credit? 🍽️ From the 2026-2027 academic year, your child can get free school meals if you receive Universal Credit, regardless of household income. Find out more details ⤵️ bit.ly/4zeYoaB

A person holding a fork is about to eat a meal consisting of vegetables and rice on a tray. There's an apple and a cup beside the plate. Text on the image reads, "Free school meals if you’re receiving Universal Credit."

003

Citizens Advice @citizensadvice.bsky.social · 17/08/2026

If you get means-tested benefits like Pension Credit or Universal Credit, you could be eligible for the £150 Warm Home Discount this winter 🔥🏠 You must be named on your energy bill by 23 August to receive it automatically. Find out more ⤵️ bit.ly/4w5HsR6

A yellow row of houses with TV antennas on the rooftops under a blue sky. Text reads: "Eligible for the Warm Home Discount? Make sure you are named on your energy bill by 23 August to receive it automatically this winter."

023

Citizens Advice @citizensadvice.bsky.social · 15/08/2026

From selling clothes online to dog walking, side hustles can be a great way to make some extra cash 💸 If you're making additional money, it’s important to check if you need to tell HMRC to avoid any tax surprises ⤵️ bit.ly/4wYWMzY

A person smiling while holding a tablet. Text reads, "Thinking about starting a side hustle? Make sure to check whether you need to tell HMRC!" Background includes small icons of a bicycle, paintbrush, shopping bag, and clothing.

011

Citizens Advice @citizensadvice.bsky.social · 14/08/2026

🔥 Heat network arrears are a ‘priority debt’. This means they might cause you particularly serious problems if you don’t do anything about them. If you pay for heat as part of your rent or service charge, this is also a priority debt. Find out more ⤵️ bit.ly/4tby3Hp

A person sits at a table, looking at a piece of paper, with a laptop nearby. In the background, another person holds hands with a child. Text on the image reads, "Heat arrears are a priority debt.

000