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Charles Wu

@charleswu.ca
6 followers 13 following 19 posts

Thoughts on product, tech, design, and AI. Currently @Asana, Enterprise.

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Charles Wu @charleswu.ca · 13/02/2025
Defiantly use a combination of ChatGPT, claude, deepseek to brainstorm and for content revision. But I was more referring to integrating AI into the product through (smart suggestions? Chat? Etc)
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Charles Wu @charleswu.ca · 13/02/2025
On the other hand $NU trying to push through some resistance. Bullish on it long term though
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Charles Wu @charleswu.ca · 13/02/2025
$HOOD popping off this week. Soft ceiling reached or will it keep 🚀?
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Charles Wu @charleswu.ca · 13/02/2025
How are product designers incorporating AI into their work (if at all?) Beyond just the sparkly iconography— I’m wondering if there’s like an AI-specific design system
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Charles Wu @charleswu.ca · 01/02/2025
I’m not saying you did, I’m calling out that talking to experts IS a risk-reducing practice. Your emphasis on “for some reason” implies that you disagree, or am I misinterpreting that?
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Charles Wu @charleswu.ca · 01/02/2025
Getting expert advice (externally or internally) is pretty a useful time-saving tool. Products are built on heuristics, and while they are not always valid, they work most of the time.
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Charles Wu @charleswu.ca · 01/02/2025
Great topic. However I don’t fully agree with this: > the singular, bad vision… find a subject matter expert who will tell you their opinion on what to build, and then build that. This is, for some reason, understood as a risk-reducing practice.
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Charles Wu @charleswu.ca · 01/02/2025
Definitely looks like it when I redownloaded this photo and checked on my phone 👍
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Charles Wu @charleswu.ca · 01/02/2025
Does Bluesky remove exif data from photo uploads?
Sunset in California, looking over a forest into the ocean
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Charles Wu @charleswu.ca · 31/01/2025
where the honeypots are
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Charles Wu @charleswu.ca · 31/01/2025
Did they mean scaling Zillow “How do we scale, Ha?” Or scaling you “How do we scale Ha?”
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Charles Wu @charleswu.ca · 31/01/2025
To be fair, I think the answer depends on the kind of company, how they value design, and where they are in their product evolution. Sometimes design is supplemental to the main product, sometimes it’s the main driver.
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Charles Wu @charleswu.ca · 31/01/2025
Many ethnic names (just google it) are also ambiguous, which I try to use to be more inclusive
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Reposted by Charles Wu
Casey Newton @caseynewton.bsky.social · 31/01/2025
DeepSeek took off in part because, in a first, it offered a reasoning model that explains to you what it's doing. Its success shows how little AI product teams have done so far to make their products appealing to normal people: www.platformer.news/deepseek-des...
How else could chatbots be made more appealing? The popularity of r1’s chain of thought suggests that they should communicate more about their process, and in particular offer the user guidance on how to refine their queries when they don’t get the answer they’re looking for. Just telling users how a chatbot understood their question seems to build an outsized amount of trust. 

I also think there’s something appealing about r1’s humility — in conveying its own lack of certainty, it sounds less like the authoritative robots we have come to expect and more like Star Wars’ C-3PO. That’s somewhat counterintuitive — I don’t know many people who think the final form of superintelligence is a bumbling droid — and yet too often we forget how alien and unapproachable these systems remain to all but the most devoted AI nerds.
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Charles Wu @charleswu.ca · 31/01/2025
…of belonging. I feel the most connected to friends when I’m in person, whether it’s at a dinner or over coffee. The lack of constant stimulation adds necessary constraints on your attention, and the slower pace affords some calm.
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Charles Wu @charleswu.ca · 31/01/2025
Great post. I especially agree with the enshittification (new word for me) of apps over time due to the company’s goal of basically making more money. I unfortunately don’t have a direct answer to “how can we engage online in a more human way” but I think the answer lies in community and a sense…
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Charles Wu @charleswu.ca · 31/01/2025
Oh just got to the end of your post which explains why😅.
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Charles Wu @charleswu.ca · 31/01/2025
Curious—why do you want to get off Substack?
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Charles Wu @charleswu.ca · 31/01/2025
Site isn’t loading for me
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Charles Wu @charleswu.ca · 31/01/2025
I definitely feel a sense of looming pressure from this administration so I feel you. I’m hopeful MSFT continues to value a11y and inclusivity though, I feel like they have been a strong advocate for a long time
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