iiinova — where your digital self keeps evolving

CCW - The voice for water consumers @ccwvoice.bsky.social · 09/10/2026

💙Behind every customer query is a person, and every person deserves to be heard. This Customer Service Recognition Day, we're sharing Mr K's story, a powerful reminder of the difference compassionate, personalised support can make when someone needs help. At CCW, we're here to fight your corner.

000

CCW - The voice for water consumers @ccwvoice.bsky.social · 03/10/2026

Looking after our drains starts with simple, mindful choices. From food waste to wet wipes, what goes down our sinks and toilets can have a bigger impact than we might think. Here's a quick reminder of some easy ways we can all help keep drains and sewers flowing. 💧

000

CCW - The voice for water consumers @ccwvoice.bsky.social · 21/09/2026

In this episode of Waterfall Rapids, Mike & Karen sit down with Thames Water’s Demand Reduction Manager, Andrew Tucker, to uncover why modern toilets fail, what smart meter data is revealing, and how to fix a leaky loo before it drips away your money.

000

CCW - The voice for water consumers @ccwvoice.bsky.social · 16/09/2026

Read the findings from our latest Household Complaints Report: orlo.uk/TfdMf

001

CCW - The voice for water consumers @ccwvoice.bsky.social · 16/09/2026

Record bill rises have hit households hard, driving the largest-ever increase in complaints about water companies to CCW. Companies need to do much more to show people where their money is going and demonstrate that higher bills are funding the improvements that were promised.

A quote from Mike Keil of CCW about the 2025-26 Household Complaints Report

100

CCW - The voice for water consumers @ccwvoice.bsky.social · 16/09/2026

Read the full report on our website: www.ccw.org.uk/publication/...

000

CCW - The voice for water consumers @ccwvoice.bsky.social · 16/09/2026

Our latest Household Complaints Report reveals a surge in complaints to both water companies and CCW. Against the backdrop of rising bills, affordability concerns, the scale of the price rises and the search for ways to reduce costs were among the drivers behind the increase.

100

CCW - The voice for water consumers @ccwvoice.bsky.social · 09/09/2026

🚽💧That little trickle might be costing more than you think.. Leaky loos are surprisingly easy to miss. Worth a quick check next time you're in the bathroom. A simple fix could be kinder to your bills and even kinder to the planet.

000

CCW - The voice for water consumers @ccwvoice.bsky.social · 31/08/2026

In this episode of Waterfall Rapids, Mike and Karen are joined by researchers from the University of Manchester and the Tyndall Centre to explore what it really means to build water smart communities and why understanding people matters more than measuring how much water they use.

000

CCW - The voice for water consumers @ccwvoice.bsky.social · 24/08/2026

In this episode of Waterfall Rapids, Mike and Karen are joined by Lisa Craven from Stormsaver to talk about rainwater harvesting and why collecting the rain that falls on our roofs could be one of the smartest things we do for our water future.

000

CCW - The voice for water consumers @ccwvoice.bsky.social · 17/08/2026

In this episode of Waterfall Rapids, Lia walks two of our Welsh routes with Tony Rees from South East Wales Rivers Trust and land artist Rebecca Wynne-Kelly, exploring why our rivers and coastlines are worth protecting.

021

CCW - The voice for water consumers @ccwvoice.bsky.social · 13/08/2026

Water safety could save a life 🚨☀️ Warmer weather means more time near water, which makes it a good moment to think about safety. Research from @RLSSUK highlights a concerning rise in accidental drownings during hot weather, particularly among teenagers and young adults.

100

CCW - The voice for water consumers @ccwvoice.bsky.social · 12/08/2026

Nearly half of our Water Voice community told us they've been using more water than usual to water their lawns during the hot weather. Save water by letting your grass go brown – it will recover quickly when the rain returns. 🌱

000

CCW - The voice for water consumers @ccwvoice.bsky.social · 10/08/2026

Did you know your plants actually prefer rainwater to tap water? 🌱 In this episode of Waterfall Rapids, we headed to Gardeners' World Live to chat with Malcolm Moody from the Solihull and District Orchid Society, plus garden designer Josh Fenton, about water-saving tips for the garden and beyond.

000

CCW - The voice for water consumers @ccwvoice.bsky.social · 05/08/2026

Could switching your dishwasher cut your water bill in half? 🍽️ In this episode of Waterfall Rapids, Mike is joined by author Tim Smedley to talk about his new book, The Last Drop. Search Waterfall Rapids wherever you listen to podcasts. 🎧

000

CCW - The voice for water consumers @ccwvoice.bsky.social · 30/07/2026

In this episode of Waterfall Rapids, Cath and Karen are joined by Nicole McNabb and Nick Mills from Southern Water to talk about a trial using water butts and planters to cut storm overflows. Search Waterfall Rapids wherever you listen to podcasts. 🎧

010

CCW - The voice for water consumers @ccwvoice.bsky.social · 29/07/2026

June's Water Voice Barometer & Spotlight report are live. 💧🗣️ The Spotlight explored trust & governance: 💧 Safe drinking water & fair bills are the biggest trust drivers 💧 93% of the community think they should have a say in decisions about bills, services & the environment

A quote from a Portsmouth Water community member about wanting more consistent follow-up on service and investment plans.

100

CCW - The voice for water consumers @ccwvoice.bsky.social · 23/07/2026

CCW's Chief Executive Mike Keil shares some thoughts on the impact of the prolonged hot and dry weather and why it strengthens the case for changing the way we charge for water. Link in comments. #heatwave #hosepipeban

Quote from Mike Keil, CCW Chief Exec, about challenging water charging methods amidst heatwaves and hosepipe bans.

100

CCW - The voice for water consumers @ccwvoice.bsky.social · 22/07/2026

In this episode of Waterfall Rapids, we're joined by Nicole McNabb and Nick Mills from Southern Water. They explain the different types of water butts, share results from a trial on the Isle of Wight, and talk about how too much hard, non-permeable surface sends rainwater straight into the sewers.

000

CCW - The voice for water consumers @ccwvoice.bsky.social · 20/07/2026

Our Water Voice Accountability Sessions give customers the chance to challenge their water company face-to-face on the issues that matter most to them. 💧🗣️ Find out more about our work with Taylor McKenzie Research to run the Water Voice consumer panels at: www.ccw.org.uk/our-work/con...

000

CCW - The voice for water consumers @ccwvoice.bsky.social · 14/07/2026

Ever wondered why some lawns cope better in dry weather than others? 🌱 In this episode of Waterfall Rapids, Dr Mark Gush from @The_RHS explains how letting your lawn grow a little longer helps it grow deeper roots in hot, dry spells. 💧

000

CCW - The voice for water consumers @ccwvoice.bsky.social · 10/07/2026

Temperatures are rising, but the water we are using is draining the environment. Please conserve water. Find out more about the hosepipe bans announced by five water companies: orlo.uk/lRzIL #drought #heatwave #hosepipeban #savewater

000

CCW - The voice for water consumers @ccwvoice.bsky.social · 10/07/2026

🌱 Does your lawn look dry during hot weather? During hot, dry periods, grass naturally slows its growth and uses less water to protect itself. When cooler weather and rainfall return, your lawn should recover naturally.

000

CCW - The voice for water consumers @ccwvoice.bsky.social · 06/07/2026

Discover how YOU can help preserve water supplies and the natural environment today 🌞 🌦️

100

CCW - The voice for water consumers @ccwvoice.bsky.social · 03/07/2026

Temperatures are rising, but the water we are using is draining the environment. Act today and find out ways to save water. 💧 💧 Link in comments

A young girl kneeling on grass, filling a green watering can from a large grey water butt in a garden.

100

CCW - The voice for water consumers @ccwvoice.bsky.social · 30/06/2026

Our new research shows water companies need to do more to raise awareness of smart water meters and their benefits for households. While awareness is low, most customers support the smart meter rollout – highlighting clear opportunities for better engagement from companies. ⤵️

A father and son gardening together, with text promoting CCW research on smart metering journeys for household customers.

110

CCW - The voice for water consumers @ccwvoice.bsky.social · 30/06/2026

Want free water-saving devices? Check out the **Get Water Fit** tool on the CCW website! orlo.uk/aAZb4

000

CCW - The voice for water consumers @ccwvoice.bsky.social · 30/06/2026

Installing a water butt is one of the simplest ways to save water at home and save on your water bills. With water being such a precious resource, every drop counts all year round, not just during the summer months.

110

CCW - The voice for water consumers @ccwvoice.bsky.social · 26/06/2026

With temperatures rising, so is demand for water across England and Wales. ☀️🌡️💧 These simple steps can make a real difference, both for your water bill and for keeping taps running for everyone.

A graphic with the text 'Make every drop of water count this heatwave'

An infographic advising to take shorter showers to save water

Graphic advising to install a water saving shower head to reduce water usage by 30 per cent

CCW graphic advising to replace worn washers on leaky taps to save water

000

CCW - The voice for water consumers @ccwvoice.bsky.social · 26/06/2026

Our Water Voice consumer panels’ Barometer & Spotlight reports for May are now available. 💧🗣️ May’s Spotlight survey focused on affordability, including the fairness of bills and awareness of the support available for those struggling to pay. ⤵️ orlo.uk/M8MBB

A quote from a Portsmouth Water community member about responsible spending

010

CCW - The voice for water consumers @ccwvoice.bsky.social · 24/06/2026

When temperatures rise, so does our water use. Revisiting Episode 41 of Waterfall, which covers why our water networks struggle in the heat and what we can all do to help keep the taps running for everyone. 💧 Search Waterfall CCW wherever you listen to podcasts 🎙️

010

CCW - The voice for water consumers @ccwvoice.bsky.social · 23/06/2026

With temperatures rising, it is more important than ever to stay hydrated. Tap water is free, easy and always available. Whether you are at home, at work or out and about, there are simple things you can do to make sure you are drinking enough. 💧☀️

A mother and young son filling a glass with tap water, with the text 'Keep your cool – stay topped up with tap water'.

A graphic showing a hand filling a glass with tap water, with the text: Start your day with a glass of tap water.

A desk with a water bottle and glasses, with text encouraging people to keep water close by throughout the working day.

A promotional graphic from CCW suggesting chilling tap water with ice and lemon, featuring a jug and glass of water.

100

CCW - The voice for water consumers @ccwvoice.bsky.social · 12/06/2026

Not getting the support you need from your water company? We’re here to listen, take action, and fight your corner. If we've been able to help, we'd love for you to share your experience on Trustpilot! 💬

010

CCW - The voice for water consumers @ccwvoice.bsky.social · 10/06/2026

Bringing together water companies, regulators, government and academia to build a more resilient UK water sector. Don't miss WWT's Water Resilience Workshop — use code CCW10 for 10% off.

Water Resilience Workshop event poster with date, venue, and tagline. Features a group of people in discussion.

100

CCW - The voice for water consumers @ccwvoice.bsky.social · 09/06/2026

Could your garden help save water and reduce flooding? 🌿💧 In this episode of Waterfall Rapids, Mike visits David Clubb, Chair of the National Infrastructure Commission for Wales, to see how he turned a concrete garden into a wildlife friendly rain garden using simple DIY tips.

062

CCW - The voice for water consumers @ccwvoice.bsky.social · 08/06/2026

We’re happy to be supporting the #WWTDrinkingWaterQuality Conference, taking place on 30 June –1 July and offers the opportunity to discuss and understand the most up to date challenges in drinking water. Book your place here and use code CCW15 to save 15% orlo.uk/cDc6t

000

CCW - The voice for water consumers @ccwvoice.bsky.social · 05/06/2026

🌧️ Making the most of rainy days Rain doesn’t have to go to waste. It’s a great opportunity to help your garden while also saving water at home. Small everyday choices can make a real difference, especially when the weather changes throughout the year. 💧

110

CCW - The voice for water consumers @ccwvoice.bsky.social · 03/06/2026

Fewer than 1 in 10 affected customers were satisfied with South East Water’s handling of last winter’s water supply disruption. Our latest research with @ofwat.bsky.social reveals the full extent of the impact on people’s day-to-day lives.

100

CCW - The voice for water consumers @ccwvoice.bsky.social · 29/05/2026

As temperatures rise, so does our water usage ☀️🌡️ With less rainfall to replenish our natural resources, supplies can become stretched during the summer months 💧 That is why it is particularly important right now to use water wisely and do what we can to save a little more .

A man and a laughing boy watering plants in a garden, with text about saving water.

A water butt and watering can next to a brick wall, with text promoting rainwater use for plants.

A paddling pool covered with a grey lid, with text advising to cover it to reuse water.

Turn off the sprinkler. Your lawn will bounce back when the rain returns. Save water.

000

CCW - The voice for water consumers @ccwvoice.bsky.social · 27/05/2026

The sun is out and the taps are working overtime. 💧 In this episode of Waterfall Rapids, Mike and Karen share their top 10 tips to stay cool, save water and save money during the heatwave. Search Waterfall Rapids wherever you listen to podcasts.

010