I had a horrible experience with Air Canada when I was travelling recently. Have a read of what happened to me in this article I wrote for the Toronto Star: www.thestar.com/business/opi...
thestar.com
Air Canada's cascading flight cancellations ruined my U.S. Open dream trip. Here’s how they can fix that
Contradictory rebookings and a customer service maze ended up costing me $1,500, writes Bruce Livesey. It doesn't have to be this way.