iiinova — where your digital self keeps evolving

If you use any of these, let me know what you think. This is all stuff I've built for myself. Hopefully it's useful to other CX Operations folks, too. And if you're looking for some help with your CX operations, give me a holler. I'm open for part-time, short-term, and/or project-specific work.

GitHub - balevine/qbench: Desktop app for comparing AI model behavior specifically for Support workflows.

Qbench expands on what Qval does. It's a desktop app where you import tickets and create a human-scored baseline, same as before. But in Qbench, you can compare multiple models' behavior, not just Claude's, all via OpenRouter. github.com/balevine/qbe...

github.com

Desktop app for comparing AI model behavior specifically for Support workflows. - balevine/qbench

GitHub - balevine/qval: A Claude Code plugin for running LLM evaluations on support tickets.

Qval is a Claude Code skill for comparing human vs LLM evaluations on your support automation. Using an LLM for sentiment analysis, ticket tagging, automated routing, or anything else? See how your prompts work compared to a human-scored baseline. github.com/balevine/qval

github.com

A Claude Code plugin for running LLM evaluations on support tickets. - balevine/qval

GitHub - balevine/qbort: Claude Code pluigin for generating fake support tickets

Qbort It's a Claude Code skill for generating a fake backlog of support tickets. You can specify the product, ticket types, customer sentiment, everything. github.com/balevine/qbort

github.com

Claude Code pluigin for generating fake support tickets - balevine/qbort

Brian Levine @balevine.com · 25/09/2026

I've been building some CX Operations tools. All open source. Go try 'em out. Use them to improve your Support team operations.

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(Honestly, I have no idea what the discourse is about. I just wanted to be involved.)

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Brian Levine @balevine.com · 25/09/2026

If I ever interview you for a job, please be aware that you are required to have a beverage with you at all times. Instant disqualification for not showing up hydrated.

Brian Levine @balevine.com · 22/09/2026

Today is a Meathook Seed kinda day.

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Brian Levine @balevine.com · 21/09/2026

Pay an artist this week.

Brian Levine @balevine.com · 20/09/2026

Hot take: Jev is pretty cool.

Brian Levine @balevine.com · 19/09/2026

Gen is amazing to work with. Highly recommend.

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Brian Levine @balevine.com · 14/09/2026

We don't need to all act like a bunch of unpaid social critics. You can just live your life.

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Brian Levine @balevine.com · 12/09/2026

Say what you want about whether it's "really Sleep" or not, but I think Hempispheres is a great album.

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Brian Levine @balevine.com · 03/09/2026

Sometimes I get really annoyed with Claude's voice. The tone and the verbosity. Super aggravating. Then I remember how annoying some people are.

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Brian Levine @balevine.com · 03/09/2026

The difference between how people sound when they talk about Joy Division and how Joy Division sounds led me to believe for many years that there were two bands called Joy Division and I’d only ever heard the boring shitty one.

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Brian Levine @balevine.com · 01/09/2026

Technology was a mistake. We should have stopped at fire.

Brian Levine @balevine.com · 27/08/2026

When Master Shake said "I am 30 or 40 years old and I do not need this" I really felt that.

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Brian Levine @balevine.com · 27/08/2026

The vibes on the internet used to be fun. I don't know if people remember that or can even imagine that.

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Brian Levine @balevine.com · 22/08/2026

Anyone have any opinions about AI? Just curious.

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Reposted by Brian Levine

Reactor Magazine @reactorsff.bsky.social · 05/08/2026

A creature wearing a woman's body becomes a lonely man's girlfriend, but the woman suit and his interest start to rot... "Not Like Other Girls" by @ghoulpus.bsky.social is out now at Reactor! Art by A.W. Sommers Edited by @annvandermeer.bsky.social

reactormag.com

Not Like Other Girls - Reactor

A creature wearing a woman’s body becomes a lonely man’s girlfriend, but the woman suit and his interest start to rot.

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Brian Levine @balevine.com · 05/08/2026

Like the moon, I have also seen better days.

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Brian Levine @balevine.com · 05/08/2026

I am tired of nuance and "grey areas" and all that crap.

Brian Levine @balevine.com · 04/08/2026

The world is a rich tapestry of the worst people you can imagine.

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Brian Levine @balevine.com · 17/07/2026

Wendy's in the late 90's was, for me, the high water mark of fast food. I still go to Wendy's about once a year for the nostalgia.

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Brian Levine @balevine.com · 17/07/2026

Is solipsism real? Impossible to know for sure.

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Brian Levine @balevine.com · 16/07/2026

Seems like a lot of the tech drama still happens over on X, the Everything App. Good.

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Brian Levine @balevine.com · 14/07/2026

Communism is when you provide services to the constituents whose taxes pay your salary.

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Brian Levine @balevine.com · 07/07/2026

What's even the point of stuff, you know?

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Reposted by Brian Levine

Brian Levine @balevine.com · 29/05/2026

A lot of AI "analysis", both for and against, are best read as fantasy stories. They're fun. Some of them are compelling and thought provoking. Sometimes we cheer and sometimes we boo. There are protagonists and antagonists. But most of it is fiction and we should accept that.

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Brian Levine @balevine.com · 04/07/2026

Me reaping: "Well this fucking sucks. What the fuck?" Me sowing: "Well this fucking sucks, too. What the fuck?"

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Brian Levine @balevine.com · 02/07/2026

Facts of Life melody: “You take the good / You take the bad / You add them up / It’s mostly bad”

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Brian Levine @balevine.com · 29/06/2026

Definitely starting to look like the era of local coding models is coming soon. Are y'all feeling the same way? Am I way off base?

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Brian Levine @balevine.com · 29/06/2026

Pi coding agent with ornith:35b running locally via Ollama on my Macbook Air M4 with 32G of RAM is shockingly good. Not as fast as Claude Pro, for sure. But for most of what I'm doing, it's kinda great so far.

Brian Levine @balevine.com · 22/06/2026

Just want to be clear that I'm not making fun of AI. I'm making fun of companies and capitalism. And probably you.

Brian Levine @balevine.com · 22/06/2026

Sorry. This is just the way it is. And it's actually great. Here's where it gets real: You love it now.

Brian Levine @balevine.com · 22/06/2026

This just in. AI company says the best way to do your job is to use AI at all times for everything, consuming tokens around the clock. Guess that's what we have to do. ¯\_(ツ)_/¯

Brian Levine @balevine.com · 16/06/2026

This week's Bad Job Bingo is one of my favorites. Good lines, good rants, and good analysis, as usual. You won't regret subscribing.

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Brian Levine @balevine.com · 14/06/2026

"This AI art isn't real!" Surprise, assholes. Nothing is real.

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Brian Levine @balevine.com · 13/06/2026

My 3-year old asked me, “Daddy? Why does the sky taste sad?” I looked down at his sweet little face. All plump cheeks and bright, inquisitive eyes. So many eyes. Then my wife walked in and asked why I was crying and talking to the trash can. We don’t have kids. Weed didn’t used to be this strong.

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Brian Levine @balevine.com · 10/06/2026

But we humans have that kind of power and we choose to be employees. Not to sound to New Jerseyan or anything but... you think you're better than me, AI?

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Brian Levine @balevine.com · 07/06/2026

There should be more public art. In general, and everywhere. Sculptures, music, poetry readings, you name it. In cities and suburbs and along highways and footpaths. And we should pay for it all with our taxes.

Zach Holman @hol.mn · 05/06/2026

Reposted by Brian Levine

Every developer should volunteer for a non-profit on the side these days. There’s unlimited things to do, a magic tool for your knowledge that accomplishes things in minutes, and you learn a *ton* about a huge undervalued chunk of the world.

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Reposted by Brian Levine

derek guy @dieworkwear.bsky.social · 05/06/2026

i literally just wanted to own a two bedroom home in a walkable neighborhood where i can have three cats and a dog and wear nice outfits to go feed pigeons and now society is about to collapse

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These are frustrating times to believe in prison abolition and not believe in hell.

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Whether or not they deserve to be ground into paste is beside the point here. I see a lot of folks looking at the new pricing changes and saying it heralds the bursting of the AI bubble. And I just don't think that's the case. It's wishful thinking. That's all I'm saying.

I was at GitHub when they changed their pricing structure from per-repo to per-seat. If you only read the comments on Twitter at the time, you'd think the company was about to go out of business. But it did not go out of business. Let's everybody settle down.