Reposted by Jess Mink
Finally put together my rant around severities for incidents, and why we instead went for incident types at work.
Incidents boundary object across an org, and descriptive types play that role better than a scale (SEVs) when interpreted by many parts of the org.
www.honeycomb.io/blog/against...
honeycomb.io
Against Incident Severities and in Favor of Incident Types
In this post, SRE Fred Hebert goes over why we decided to choose incident types instead of incident severities for incident response.