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Andy Kaplan-Myrth

@andykm.bsky.social
521 followers 261 following 176 posts

@andykm@mstdn.ca and @kaplanmyrth most other places. I’m an internet and technology lawyer in Ottawa, interested in law, society, technology, boardgames, coffee, and kindness.

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Andy Kaplan-Myrth @andykm.bsky.social · 02/07/2026
Every 3 months, #TekSavvy publishes a transparency report detailing how we handled police requests, bc it's important that people know how ISPs handle their personal information. Today, we published the report for Oct to Dec 2025. My thread on Mastodon summarises it here: mstdn.ca/@andykm/1168...
Screenshot:

TekSavvy Solutions Inc.
Quarterly Transparency Report
Reporting period: October 1, 2025 to December 31, 2025
Published July 2026
Introduction
The purpose of this report from TekSavvy is to provide insight into our disclosure practices by detailing how often we receive and respond to government agencies’ requests for the personal information of our end users.
This edition of our Transparency Report contains information about requests that we received between October 1, 2025 to December 31, 2025. As of the date when this report was published, at least six months have passed since we received or responded to each of those requests
The Government of Canada has endorsed the development and issuance of transparency reports. Innovation, Science and Economic Development Canada (ISED) has subsequently developed Transparency Reporting Guidelines. Although we have adopted most of those Guidelines, we have decided to deviate in respect of how we present the data.
Specifically, <snip>
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Andy Kaplan-Myrth @andykm.bsky.social · 02/04/2026
TekSavvy is the only ISP in Canada (AFAIK) that publishes detailed information about how we handle requests from law enforcement. You can learn more from our Law Enforcement Guide, which includes what info we have about subscribers, and when we do or do not disclose it. www.teksavvy.com/pol... 9/9
TekSavvy Solutions Inc.
Law Enforcement Guide
TekSavvy Solutions Inc. is a provider of Internet access, voice telephony, and related telecommunication services. Hastings Cable Vision Ltd. is a broadcast distribution undertaking, Internet and voice service provider, and an affiliate of TekSavvy Solutions Inc. This document refers to both companies together as the TekSavvy Companies, or simply as “TekSavvy”.
We retain subscriber information in accordance with our Privacy Policy and Terms of Service. As innovators in the protection of online consumer rights, we are committed to protecting the privacy of our customers.
The purpose of this Guide is to assist law enforcement agencies in understanding TekSavvy’s retention and disclosure practices. That being said, these practices are subject to change without notice.
Table of Contents
...
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Andy Kaplan-Myrth @andykm.bsky.social · 02/04/2026
This quarter, we made no proactive reports to law enforcement. These are when an agent overhears violence or threats. It is never about a customer's online activity; we do not track that. From our stats, we make proactive disclosures about 5 times per year, with a record of 5 in one quarter. 7/9
Screenshot:

5) Disclosures Made at the Initiative of the Organization
During this reporting period, TekSavvy did not perform any disclosures to government agencies on our own initiative.
This category describes any disclosures TekSavvy made proactively. We only make voluntary disclosures if TekSavvy becomes aware of a real and imminent threat to someone’s wellbeing or when we are required by law to make such a disclosure. These kinds of circumstances do not arise often. When they do, they most frequently result from one of our agents overhearing physical violence during a phone interaction with our customers.
TekSavvy Policy
We record all of our phone conversations with our customers, within the technical constraints of our systems. These recordings are retained for a period of two years to assist in the resolution of service-related or billing disputes.
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Andy Kaplan-Myrth @andykm.bsky.social · 02/04/2026
We received 2 "Administrative" requests from agencies that are not technically "law enforcement", but had power to *compel* disclosure, i.e. we had to disclose. Administrative agencies are typically a tax agency or the CRTC's enforcement folks. In this period, we disclosed in 1 out of 2 cases. 6/9
Screenshot:

4) Administrative Requests
Of the 39 requests received during this reporting period, 2 requests for information were
“administrative requests”. TekSavvy provided the requested information in response to 1 request but did not have any relevant information in response to the other request.
This category describes any requests for information about TekSavvy’s customers made by government agencies exercising their administrative powers. Administrative powers are, broadly speaking, powers that are created by law and exercised by government agencies or government officials, ranging from tax audits to the issuance of licences and permits.
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Andy Kaplan-Myrth @andykm.bsky.social · 02/04/2026
There were 10 emergency requests this quarter, and we identified subscribers in all 10 cases. Average is under 8 requests, so this is a tad high but fairly typical. Our disclosure rate in response to those requests seems consistent -- our policy for when to respond has not changed. 5/9
Screenshot:
2) Emergency (Exigent) Requests
Of the 39 requests received during this reporting period, 10 were requests for information in relation to exigent or emergency circumstances. TekSavvy provided the requested information in response to all 10 of those requests.
This category includes all requests made in relation to “an emergency that threatens the life, health or security of an individual” as set out in subsection 7(3)(e) of PIPEDA which allows organizations such as TekSavvy to disclose a subscriber’s personal information without their knowledge or consent.
TekSavvy Policy
Before disclosing information in response to an exigent or emergency request, TekSavvy requires the agency making the request to answer a series of questions intended to establish the urgency of the request and the importance of the requested information. This approach ensures compliance with subsection 7(3)(e) of PIPEDA before we disclose the requested information.
<snip>
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Andy Kaplan-Myrth @andykm.bsky.social · 02/04/2026
Requests from federal agencies remains very low compared to pre-2024, at just 2. From 2020-23, the avg number of fed requests per Q was 25; since 2024, it has been under 5. Fed requests dropped in 2024, while Prov requests rose. We don't know why it's happening; changes in police practices? 🤷 3/9
A line graph titled 'Requests for information from Federal agencies fell off a cliff in 2024' displays data from Q1 2017 to Q3 2025. It features two lines: yellow for provincial requests and blue for federal requests. The y-axis ranges from 0 to 50. Provincial requests fluctuate between roughly 10 and 44, with noticeable peaks in Q3 of 2022 and 2024, and show a rising trend in 2024. Federal requests decline sharply starting in Q2 2024, dropping to nearly zero by Q3 2024 and remaining low into 2025.
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Andy Kaplan-Myrth @andykm.bsky.social · 02/04/2026
Download at www.teksavvy.com/pol... (now in English and French) The number of requests and disclosures in this report is pretty typical. In Q3 2025, we got 39 requests and orders, compared to: 59 in Q4 2023 39 in Q1 2024 40 in Q2 2024 40 in Q3 2024 39 in Q4 2024 36 in Q1 2025 51 in Q2 2025 2/9
Screenshot of a table showing data about the requests and orders TekSavvy received, broken down by Authority, Jurisdiction, the type of order/request, and how it was handled.
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Andy Kaplan-Myrth @andykm.bsky.social · 02/04/2026
📢 Today, TekSavvy published a **Quarterly Transparency Report** about requests we got from police and how we handled them. This report covers the period from July to Sept, 2025 and as usual, I’m summarizing that report here 🧵👇🏼 #Privacy #Transparency #TransparencyReport #Telecom #TekSavvy 1/9
Screenshot: 

TekSavvy Solutions Inc.
Quarterly Transparency Report
Reporting period: July 1, 2025 to September 30, 2025
Published April 2026
Introduction
The purpose of this report from TekSavvy is to provide insight into our disclosure practices by detailing how often we receive and respond to government agencies’ requests for the personal information of our end users.
This edition of our Transparency Report contains information about requests that we received between July 1, 2025 to September 30, 2025. As of the date when this report was published, at least six months have passed since we received or responded to each of those requests.
The Government of Canada has endorsed the development and issuance of transparency reports. Innovation, Science and Economic Development Canada (ISED) has subsequently developed Transparency Reporting Guidelines. Although we have adopted most of those Guidelines, we have decided to deviate in respect of how we present the data.
Specifically, <snip>
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Andy Kaplan-Myrth @andykm.bsky.social · 30/03/2026
...visited this incredibly weird steampunk museum, ...and generally saw a lot of waterfalls! Thanks for reading this. I'm posting more photos over on my #pixelfed account, pixelfed.social/andykm, so follow there for more. 7/7
Photograph. A historic stone building labeled ‘STEAMPUNK HQ,’ with a large steampunk‑style metal sculpture mounted on rocks in front, under a partly cloudy sky.Photograph, a selfie. Multiple narrow waterfalls cascade down a steep, forested mountainside, with a great looking family in colourful raincoats in the foreground beneath mist and cloud.
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Andy Kaplan-Myrth @andykm.bsky.social · 30/03/2026
Other than the Milford Track, we hiked at the base of Aoraki/Mt Cook, NZ's highest peak, ...saw the southern stars (find the Southern Cross!), ...spent a night on a boat in a fjord, ...saw glowworms, 6/7
Photograph. Two small human figures stand on opposite ridgelines with arms raised, silhouetted against a snow‑capped mountain and blue sky with scattered clouds.Photograph. Night sky filled with stars and a faint band of the Milky Way, with dark tree silhouettes along the edge of the frame.Photograph. Sailboat mast and rigging in the foreground, with steep, forested mountains rising behind under a clear blue sky.Photograph. Close‑up of green fern fronds in the foreground, with tiny blue points of light scattered on a dark, damp rock surface behind them.
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Andy Kaplan-Myrth @andykm.bsky.social · 30/03/2026
In the 1800s they used pigeons to communicate, but by the early 1900s they had a phone line; there are still remnants of wires and phoneboxes there. There’s still no cell service near the track; they use walkie-talkies. But here's a phone box built into a tree: 5/7
Photograph. A massive tree trunk covered in moss and ferns, with a small wooden structure embedded at its base, surrounded by dense forest.
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Andy Kaplan-Myrth @andykm.bsky.social · 30/03/2026
I know I'll get roasted for this, but NZ honestly feels a bit weird in that there is almost no wildlife at all. There are native birds but no native mammals and no predators, but it's even rare to see many birds. But we did see some rare ones including this Kea, an alpine parrot: 4/7
Photograph. A large bird, a parrot, with wings fully spread perches on a thin branch, showing patterned feathers with reddish markings, against a rocky hillside and sky.
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Andy Kaplan-Myrth @andykm.bsky.social · 30/03/2026
We basically hiked up this valley, over this mountain pass, the Mackinnon Pass, to this waterfall (Sutherland Falls, actually the reason this track was developed in the first place), and then out through this rainforest (welcome to Jurassic Park): 3/7
Photograph. A lone hiker with a backpack stands on a rocky stream bed in a wide green valley, surrounded by steep mountains under an overcast sky.Photograph. Several hikers walk along a narrow muddy trail through grassy hills, with low clouds partially obscuring steep mountains in the background.Photograph. Three hikers stand on grass at the base of a tall waterfall cascading down a steep, moss‑covered cliff.Photograph. Three hikers stand on a narrow suspension bridge over a river, with dense forest and a mist‑covered mountain rising behind them.
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Andy Kaplan-Myrth @andykm.bsky.social · 30/03/2026
The main thing on this trip was hiking the Milford Track, a 53 km four-day hike that's a well-known bucket list destination. Most of the hike, my view was something like this: 2/7
A photo of 3 Canadians walking on a forested hiking trail with backpacks.
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Andy Kaplan-Myrth @andykm.bsky.social · 30/03/2026
My family went to New Zealand earlier this month. I posted some photos over on Pixelfed, but thought I'd add some here too. 1/7
A photo of Mitre Peak in Milford Sound, New Zealand
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Andy Kaplan-Myrth @andykm.bsky.social · 06/01/2026
TekSavvy is the only ISP in Canada (AFAIK) that publishes detailed information about how we handle requests from law enforcement. You can learn more from our Law Enforcement Guide, which includes what info we have about subscribers, and when we do or do not disclose it. www.teksavvy.com/pol... 9/9
TekSavvy Solutions Inc.
Law Enforcement Guide
TekSavvy Solutions Inc. is a provider of Internet access, voice telephony, and related telecommunication services. Hastings Cable Vision Ltd. is a broadcast distribution undertaking, Internet and voice service provider, and an affiliate of TekSavvy Solutions Inc. This document refers to both companies together as the TekSavvy Companies, or simply as “TekSavvy”.
We retain subscriber information in accordance with our Privacy Policy and Terms of Service. As innovators in the protection of online consumer rights, we are committed to protecting the privacy of our customers.
The purpose of this Guide is to assist law enforcement agencies in understanding TekSavvy’s retention and disclosure practices. That being said, these practices are subject to change without notice.
Table of Contents
...
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Andy Kaplan-Myrth @andykm.bsky.social · 06/01/2026
This quarter, we made a record 5 proactive reports to law enforcement. These are when an agent overhears violence or a threat. It is never related to a customer's online activity; we do not track that. From our stats, we make proactive disclosures about 5 times per year, so this is high. 7/9
Screenshot:

5) Disclosures Made at the Initiative of the Organization
During this reporting period, TekSavvy performed 5 disclosures to government agencies at our own initiative.
This category describes any disclosures TekSavvy made proactively. We only make voluntary disclosures if TekSavvy becomes aware of a real and imminent threat to someone’s wellbeing or when we are required by law to make such a disclosure. These kinds of circumstances do not arise often. When they do, they most frequently result from one of our agents overhearing physical violence during a phone interaction with our customers.
TekSavvy Policy
We record all of our phone conversations with our customers, within the technical constraints of our systems. These recordings are retained for a period of two years to assist in the resolution of service-related or billing disputes.
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Andy Kaplan-Myrth @andykm.bsky.social · 06/01/2026
We received one "Administrative" request from an agency that is not technically "law enforcement", but they had power to *compel* disclosure, i.e. we had to disclose. Administrative agencies are typically a tax agency or the CRTC's enforcement folks. In this case, we did not have relevant info. 6/9
Screenshot:

4) Administrative Requests
Of the 51 requests received during this reporting period, 1 request for information was an
“administrative request”. TekSavvy did not have any relevant information in response to this request.
This category describes any requests for information about TekSavvy’s customers made by government agencies exercising their administrative powers. Administrative powers are, broadly speaking, powers that are created by law and exercised by government agencies or government officials, ranging from tax audits to the issuance of licences and permits.
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Andy Kaplan-Myrth @andykm.bsky.social · 06/01/2026
There were a record 20 emergency requests this quarter, and we identified subscribers in 17 cases (previous record was 11 in Q1 2025). Average is under 8 requests. Our disclosure rate in response to those requests seems consistent -- our policy for when to respond has not changed. 5/9
Screenshot:
2) Emergency (Exigent) Requests
Of the 51 requests received during this reporting
period, 20 were requests for information in relation to
exigent or emergency circumstances.
TekSavvy provided the requested information in
response to 17 of those requests.
This category includes all requests made in relation to “an emergency that threatens the
life, health or security of an individual” as set out in subsection 7(3)(e) of PIPEDA which
allows organizations such as TekSavvy to disclose a subscriber’s personal information
without their knowledge or consent.
TekSavvy Policy
Before disclosing information in response to an exigent or
emergency request, TekSavvy requires the agency making the
request to answer a series of questions intended to establish the
urgency of the request and the importance of the requested
information. This approach ensures compliance with subsection
7(3)(e) of PIPEDA before we disclose the requested information.
<snip>
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Andy Kaplan-Myrth @andykm.bsky.social · 06/01/2026
Requests from federal agencies remains very low compared to pre-2024, at just 1. From 2020-23, the avg number of fed requests per Q was 25; since 2024, it has been under 5. Fed requests dropped in 2024, while Prov requests rose. We don't know why it's happening; changes in police practices? 🤷 3/9
A line graph titled 'Requests for information from Federal agencies fell off a cliff in 2024' displays data from Q1 2017 to Q2 2025. It features two lines: yellow for provincial requests and blue for federal requests. The y-axis ranges from 0 to 50. Provincial requests fluctuate between roughly 10 and 44, with noticeable peaks in Q3 of 2022 and 2024, and show a rising trend in 2024. Federal requests decline sharply starting in Q2 2024, dropping to nearly zero by Q3 2024 and remaining low into 2025.
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Andy Kaplan-Myrth @andykm.bsky.social · 06/01/2026
Download at www.teksavvy.com/pol... (now in English and French) The number of requests and disclosures in this report is pretty typical. In Q2 2025, we got 51 requests and orders, compared to: 38 in Q3 2023 59 in Q4 2023 39 in Q1 2024 40 in Q2 2024 40 in Q3 2024 39 in Q4 2024 36 in Q1 2025 2/9
screenshot of a data table showing requests TekSavvy received from law enforcement  from April to June 2025.
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Andy Kaplan-Myrth @andykm.bsky.social · 06/01/2026
📢 Today, TekSavvy published a **Quarterly Transparency Report** about requests we got from police and how we handled them. This report covers the period from April to June, 2025 and as usual, I’m summarizing that report here 🧵👇🏼 #Privacy #Transparency #TransparencyReport #Telecom #TekSavvy 1/9
TekSavvy Solutions Inc.
Quarterly Transparency Report
Reporting period: April 1, 2025 to June 30, 2025
Published January 2026
Introduction
The purpose of this report from TekSavvy is to provide insight into our disclosure practices by detailing how often we receive and respond to government agencies’ requests for the personal information of our end users.
This edition of our Transparency Report contains information about requests that we received between April 1, 2025 to June 30, 2025. As of the date when this report was published, at least six months have passed since we received or responded to each of those requests.
The Government of Canada has endorsed the development and issuance of transparency reports. Innovation, Science and Economic Development Canada (ISED) has subsequently developed Transparency Reporting Guidelines. Although we have adopted most of those Guidelines, we have decided to deviate in respect of how we present the data.
<snip>
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Andy Kaplan-Myrth @andykm.bsky.social · 27/10/2025
TekSavvy is the only ISP in Canada (AFAIK) that publishes detailed information about how we handle requests from law enforcement. You can learn more from our Law Enforcement Guide, which includes what info we have about subscribers, and when we do or do not disclose it. www.teksavvy.com/pol... 9/9
TekSavvy Solutions Inc.
Law Enforcement Guide
TekSavvy Solutions Inc. is a provider of Internet access, voice telephony, and related telecommunication services. Hastings Cable Vision Ltd. is a broadcast distribution undertaking, Internet and voice service provider, and an affiliate of TekSavvy Solutions Inc. This document refers to both companies together as the TekSavvy Companies, or simply as “TekSavvy”.
We retain subscriber information in accordance with our Privacy Policy and Terms of Service. As innovators in the protection of online consumer rights, we are committed to protecting the privacy of our customers.
The purpose of this Guide is to assist law enforcement agencies in understanding TekSavvy’s retention and disclosure practices. That being said, these practices are subject to change without notice.
Table of Contents
...
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Andy Kaplan-Myrth @andykm.bsky.social · 27/10/2025
We disclosed information to 1 "Administrative" agency. That's an agency that is not technically "law enforcement", but they had the legal authority to *compel* disclosure, i.e. we had to disclose the information. Administrative agencies are typically a tax agency or the CRTC's enforcement folks. 6/9
Screenshot of text:
4) Administrative Requests
Of the 36 requests received during this reporting period, 1 request for information was an
“administrative request”. TekSavvy did not have any relevant information in response to this request.
This category describes any requests for information about TekSavvy’s customers made by government agencies exercising their administrative powers. Administrative powers are, broadly speaking, powers that are created by law and exercised by government agencies or government officials, ranging from tax audits to the issuance of licences and permits.
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Andy Kaplan-Myrth @andykm.bsky.social · 27/10/2025
There were 11 emergency requests this quarter, and we identified subscribers in 10 cases. We rejected 1 that came from a foreign law enforcement agency. 11 exigent requests is a new record for a quarter. (Average is 6). We got 7 in Q4 of 2024. The previous max was 10 in Q1 of 2024. 5/9
Screenshot of text:

2) Emergency (Exigent) Requests
Of the 36 requests received during this reporting period, 11 were requests for information in relation to exigent or emergency circumstances. TekSavvy provided the requested information in response to 10 of those requests.
This category includes all requests made in relation to “an emergency that threatens the life, health or security of an individual” as set out in subsection 7(3)(e) of PIPEDA which allows organizations such as TekSavvy to disclose a subscriber’s personal information without their knowledge or consent.
TekSavvy rejected one of these exigent requests since this request came from a foreign law enforcement agency. As explained in these reports under point number 8, TekSavvy informed this foreign law enforcement agency that they would need to work with a Canadian law enforcement agency to request or order TekSavvy to disclose the requested subscriber information.
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Andy Kaplan-Myrth @andykm.bsky.social · 27/10/2025
Requests from federal agencies remains very low compared to pre-2024, at just 1. From 2020-23, the avg number of fed requests per Q was 25; since 2024, it has been under 5. Fed requests dropped in 2024, while Prov requests rose. We don't know why it's happening; changes in police practices? 🤷 3/9
A line graph titled 'Requests for information from Federal agencies fell off a cliff in 2024' displays data from Q1 2017 to Q1 2025. It features two lines: yellow for provincial requests and blue for federal requests. The y-axis ranges from 0 to 50. Provincial requests fluctuate between roughly 10 and 44, with noticeable peaks in Q3 of 2022 and 2024, and show a rising trend in 2024. Federal requests decline sharply starting in Q2 2024, dropping to nearly zero by Q3 2024 and remaining low into 2025.
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Andy Kaplan-Myrth @andykm.bsky.social · 27/10/2025
Download at www.teksavvy.com/pol... (🎉Now published in French too!) The number of requests and disclosures in this report is average. In Q1 2025, we got 36 requests and orders, compared to: 45 in Q2 2023 38 in Q3 2023 59 in Q4 2023 39 in Q1 2024 40 in Q2 2024 40 in Q3 2024 39 in Q4 2024 2/9
Screenshot of the summary table in TekSavvy's quarterly transparency report for January to March 2025.
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Andy Kaplan-Myrth @andykm.bsky.social · 27/10/2025
📢 Today, TekSavvy published a **Quarterly Transparency Report** about requests we got from police and how we handled them. Last week, we published the report on Jan to Mar, 2025 and as usual, I’m summarizing that report here 🧵👇🏼 #Privacy #Transparency #TransparencyReport #Telecom #TekSavvy 1/9
Screenshot of cover page:
TekSavvy Solutions Inc.
Quarterly Transparency Report
Reporting period: January 1, 2025 to March 31, 2025
Published October 2025
Introduction
The purpose of this report from TekSavvy is to provide insight into our disclosure practices by detailing how often we receive and respond to government agencies’ requests for the personal information of our end users.
This edition of our Transparency Report contains information about requests that we received between January 1, 2025 to March 31, 2025. As of the date when this report was published, at least six months have passed since we received or responded to each of those requests.
<snip>
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Andy Kaplan-Myrth @andykm.bsky.social · 13/08/2025
Now we have to decide if we trade in the car or repair an exhaust leak, cracked windshield, slipping clutch, missing heat shields, bald tires, headlights and more. Just don't want to lose all those stickers!
Photo of the back of a Mini with stickers. The stickers are from national and provincial parks of Canada. A pair of hands, with friendship bracelets on, is placing one sticker.
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Andy Kaplan-Myrth @andykm.bsky.social · 13/08/2025
My family went on an epic Canadian roadtrip in a 2011 Mini Countryman, and check out this animation of it. We put a rooftop tent on our manual Mini (named Manuel). We drove from Ottawa to the west coast and back, visiting and camping in some of Canada's beautiful provincial and national parks.
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Andy Kaplan-Myrth @andykm.bsky.social · 11/07/2025
TekSavvy is the only ISP in Canada (AFAIK) that publishes detailed information about how we handle requests from law enforcement. You can learn more from our Law Enforcement Guide, which includes what info we have about subscribers, and when we do or do not disclose it. www.teksavvy.com/pol... 9/9
TekSavvy Solutions Inc.
Law Enforcement Guide
TekSavvy Solutions Inc. is a provider of Internet access, voice telephony, and related telecommunication services. Hastings Cable Vision Ltd. is a broadcast distribution undertaking, Internet and voice service provider, and an affiliate of TekSavvy Solutions Inc. This document refers to both companies together as the TekSavvy Companies, or simply as “TekSavvy”.
We retain subscriber information in accordance with our Privacy Policy and Terms of Service. As innovators in the protection of online consumer rights, we are committed to protecting the privacy of our customers.
The purpose of this Guide is to assist law enforcement agencies in understanding TekSavvy’s retention and disclosure practices. That being said, these practices are subject to change without notice.
Table of Contents
...
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Andy Kaplan-Myrth @andykm.bsky.social · 11/07/2025
Moving on, this quarter, we made 2 proactive reports to law enforcement. These are rare, like when an agent overhears violence or a threat. It is never related to a customer's online activity; we do not track that. From our stats, we make proactive disclosures about five times per year. 7/9
Disclosures Made at the Initiative of the Organization
During this reporting period, TekSavvy performed 2 disclosures to government agencies at our own initiative.
This category describes any disclosures TekSavvy made proactively. We only make voluntary disclosures if TekSavvy becomes aware of a real and imminent threat to someone’s wellbeing or when we are required by law to make such a disclosure. These kinds of circumstances do not arise often. When they do, they most frequently result from one of our agents overhearing physical violence during a phone interaction with our customers.
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Andy Kaplan-Myrth @andykm.bsky.social · 11/07/2025
We disclosed info to 1 "Administrative" agency. That's an agency that is not technically "law enforcement", but they had the legal authority to *compel* disclosure, i.e. we had to disclose the information. Administrative agencies are typically a tax agency or the CRTC's enforcement folks. 6/9
Administrative Requests
Of the 49 requests received during this reporting period, 1 request for information was an
“administrative request”. TekSavvy provided the
requested information in response to this request.
This category describes any requests for information about TekSavvy’s customers made by government agencies exercising their administrative powers. Administrative powers are, broadly speaking, powers that are created by law and exercised by government agencies or government officials, ranging from tax audits to the issuance of licences and permits.
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Andy Kaplan-Myrth @andykm.bsky.social · 11/07/2025
There were 7 emergency requests, and we identified subscribers in all 7 cases. One of these was a disclosure to a foreign law enforcement agency. That's the first time we have ever disclosed customer information to a foreign agency; we did it this time because we judged it to be urgent enough. 5/9
Emergency (Exigent) Requests
Of the 49 requests received during this reporting period, 7 were requests for information in relation to exigent or emergency circumstances. TekSavvy provided the requested information in response to all 7 of those requests.

(not in screenshot: 7 requests is slightly above average in a quarter. On average, we get 6 per quarter. The maximum was 10 in Q1 of 2024)TekSavvy’s response to one of these exigent requests was a disclosure of a customer’s name, address, and email address to a foreign law enforcement agency. TekSavvy took this unusual step in response to an urgent and extreme threat that, in our evaluation, justified the disclosure and qualified as an exigent request in our policy framework. We informed the subscriber of both the request and the disclosure.
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Andy Kaplan-Myrth @andykm.bsky.social · 11/07/2025
You can download the report at www.teksavvy.com/pol... The number of requests and disclosures in this report is average compared to most past reports. In Q4 2024, we got 49 requests and orders, compared to: 45 in Q2 2023 38 in Q3 2023 59 in Q4 2023 39 in Q1 2024 40 in Q2 2024 40 in Q3 2024 2/9
Screenshot of the summary table in TekSavvy's quarterly transparency report for October to December 2024.
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Andy Kaplan-Myrth @andykm.bsky.social · 11/07/2025
📢 Today, TekSavvy published a **Quarterly Transparency Report** about requests we got from police and how we handled them. Today, we’re reporting on October to December, 2024 and as usual, I’m summarizing that report here 🧵👇🏼 #Privacy #Transparency #TransparencyReport #Telecom 1/9
cover page of report: 
TekSavvy Solutions Inc.
Quarterly Transparency Report
Reporting period: October 1, 2024 to December 31, 2024
Published July 2025
Introduction
The purpose of this report from TekSavvy is to provide insight into our disclosure practices by detailing how often we receive and respond to government agencies’ requests for the personal information of our end users.
This edition of our Transparency Report contains information about requests that we received between October 1, 2024 to December 31, 2024. As of the date when this report was published, at least six months have passed since we received or responded to each of those requests.
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Andy Kaplan-Myrth @andykm.bsky.social · 19/06/2025
So that August 2024 decision was appealed by various parties, to the CRTC, to court, and direct to Cabinet. CNOC, Rogers, and TekSavvy all appealed it back to the CRTC, asking them to "review and vary" the decision (hence an "R&V" process). THAT's the decision that's expected tomorrow morning. 6/8
Screenshot:

Today's Releases - June 19, 2025
Please be advised that tomorrow’s release (June 20) will be at 9:00 a.m. EST.
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Andy Kaplan-Myrth @andykm.bsky.social · 19/06/2025
We expect the #CRTC to release a major Internet competition decision on Friday morning: We think this will be their decision in the various appeals ("review & varies" in CRTC lingo) of their August wholesale competition decision. Okay, there's a lot going on there, so I'll break it down: 🧵👇🏼 1/8
Screenshot:

Anticipated releases for the week of 16 to 20 June 2025
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The CRTC plans to issue the following decisions, notices of consultation, orders and/or regulatory policies in the week of 16 to 20 June 2025. This is subject to change without notice.

Broadcasting Order:
Online News Act Cost Recovery Order
Telecom Decisions:
Consolidated applications to review and vary Telecom Regulatory Policy 2024-180
Public record: 1011-NOC2024-0292
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Andy Kaplan-Myrth @andykm.bsky.social · 27/05/2025
I once made an even worse choice of shoes to wear to the Senate.
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Andy Kaplan-Myrth @andykm.bsky.social · 01/04/2025
TekSavvy is the only ISP in Canada (AFAIK) that publishes detailed information about how we handle requests from law enforcement. You can learn more from our Law Enforcement Guide, which includes what info we have about subscribers, and when we do or do not disclose it. www.teksavvy.com/pol... 7/7
3) Informal Requests
Of the 40 requests received during this reporting period, approximately 5 were informal requests. TekSavvy did not provide any information in response to any of those requests.
Informal requests are requests that lack legal authority. This means that the agency making the request is not doing so under any law—they are simply asking for us to voluntarily provide them with the requested information.
The most common kind of informal requests received by TekSavvy are “jurisdiction requests”. A jurisdiction request is a document prepared by a law enforcement agent that is intended to gather information about the location of an end user, but not their identity. Jurisdiction requests are not court orders and because we are not required to disclose information in the absence of a court order, our policy is not to disclose information in response to jurisdiction requests.
Note that it is difficult for us to know the exact number of informal requests received during the rele
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Andy Kaplan-Myrth @andykm.bsky.social · 01/04/2025
Finally, as always: Sometimes our numbers don’t add up perfectly, or may not be totally complete, mostly because it's hard to perfectly keep track of every informal request, including so-called "jurisdiction requests". There may be small discrepancies in our numbers due to that. 6/7
5) Disclosures Made at the Initiative of the Organization
During this reporting period, TekSavvy did not perform any disclosures to government agencies at our own initiative.
This category describes any disclosures TekSavvy made proactively. We only make voluntary disclosures if TekSavvy becomes aware of a real and imminent threat to someone’s wellbeing or when we are required by law to make such a disclosure. These kinds of circumstances do not arise often. When they do, they most frequently result from one of our agents overhearing physical violence during a phone interaction with our customers.
TekSavvy Policy
We record all of our phone conversations with our customers, within the technical constraints of our systems. These recordings are retained for a period of two years to assist in the resolution of service-related or billing disputes.
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Andy Kaplan-Myrth @andykm.bsky.social · 01/04/2025
Moving on, this quarter, we made no proactive reports to law enforcement. These are rare, like when an agent overhears violence or a threat. It is never related to a customer's online activity; we do not track that. From our stats, we make proactive disclosures about five times per year. 5/7
Screenshot of cover page,
TekSavvy Solutions Inc.
Law Enforcement Guide
TekSavvy Solutions Inc. is a provider of Internet access, voice telephony, and related telecommunication services. Hastings Cable Vision Ltd. is a broadcast distribution undertaking, Internet and voice service provider, and an affiliate of TekSavvy Solutions Inc. This document refers to both companies together as the TekSavvy Companies, or simply as “TekSavvy”.
We retain subscriber information in accordance with our Privacy Policy and Terms of Service. As innovators in the protection of online consumer rights, we are committed to protecting the privacy of our customers.
The purpose of this Guide is to assist law enforcement agencies in understanding TekSavvy’s retention and disclosure practices. That being said, these practices are subject to change without notice.
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Andy Kaplan-Myrth @andykm.bsky.social · 01/04/2025
You can download the report at www.teksavvy.com/pol... The number of requests and disclosures in this report is low compared to most past reports. In Q3 2024, we got 40 requests and orders, compared to: 58 in Q1 2023 45 in Q2 2023 38 in Q3 2023 59 in Q4 2023 39 in Q1 2024 40 in Q2 2024 2/7
Screenshot of the summary table in TekSavvy's quarterly transparency report for July to September 2024.
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Andy Kaplan-Myrth @andykm.bsky.social · 01/04/2025
📢 Today, TekSavvy published a **Quarterly Transparency Report** about requests we got from police and how we handled them. Today, we’re reporting on July to September, 2024 and as usual, I’m summarizing that report here 🧵👇🏼 #Privacy #Transparency #TransparencyReport #Telecom 1/7
Screenshot:

TekSavvy
WE'RE DIFFERENT.
IN A GOOD WAY.

TekSavvy Solutions Inc.
Quarterly Transparency Report
Reporting period: July 1, 2024 to September 30, 2024
Published April 2025
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Andy Kaplan-Myrth @andykm.bsky.social · 03/01/2025
Non-disclosure orders are time-limited. The odd time somebody tries to make one open-ended, we push back. I don't think we've ever had one that tries to prevent disclosure forever. By far the most common period is six months, hence our reporting timelines (reporting in on Q2 2024 in Jan 2025).
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Andy Kaplan-Myrth @andykm.bsky.social · 26/12/2024
In our family at Chanukah, we play Shtetlers of Catan
Photo of a game pf Settlers of Catan with a dreidel in the foreground
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Andy Kaplan-Myrth @andykm.bsky.social · 14/12/2024
It’s kinda worse than that — They obviously could have fixed it but didn’t. It originally just said “Hanukkah bushes”, and with the update it says “Hanukkah trees or bushes”. Instead of fixing it, they broke it more.
Christmas and similar decorative trees
Christmas trees and similar decorative trees qualify, including:
v Natural trees
/ Artificial trees
v Hanukkah bushes
These items do not qualify:
* Decorations for a Christmas tree or other decorative tree
× Holiday related decorations that are not in the physical form of a tree (for example, Christmas tree themed decorations for a wall)
x Poinsettia plants
CloseChristmas and similar decorative trees
*
Christmas trees and similar decorative trees qualify, including:
V Natural trees
V Artificial trees
V Hanukkah trees or bushes
These items do not qualify:
X Decorations for a Christmas tree or
other decorative tree
X Holiday related decorations that are not in the physical form of a tree (for example, Christmas tree themed decorations for a wall)
* Poinsettia plants
* Mistletoe
X Wreaths
Close
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Andy Kaplan-Myrth @andykm.bsky.social · 09/12/2024
The Government of Canada exempts "Hanukkah Bushes" from GST/HST, setting back by decades the already-frustrating Jewish cause of repeatedly explaining that Chanukah is not Jewish Christmas, and there is NO SUCH THING as a Chanukah Bush! www.canada.ca/en/ser...
Screen capture of a dialog box on a website, that says:

Christmas and similar decorative trees

Christmas trees and similar decorative trees qualify, including:

Natural trees
Artificial trees
Hanukkah bushes

These items do not qualify:

Decorations for a Christmas tree or other decorative tree
Holiday related decorations that are not in the physical form of a tree (for example, Christmas tree themed decorations for a wall)
Poinsettia plants
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Andy Kaplan-Myrth @andykm.bsky.social · 11/11/2024
4075 out of 9256 and rising fast...
Progress bar at about 50% on a blue background, with the title "Deleting 9256 Tweets" and the status "4075 deleted"
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Andy Kaplan-Myrth @andykm.bsky.social · 03/10/2024
Bluesky now has over 10 million users, and I was #4,392. I was here when it was still Twitter’s side experiment on federation, before everything went pear shaped.
A virtual certificate with text "Celebrating 10M users on Bluesky, #4,392, Andy Kaplan-Myrth ‪@andykm.bsky.social‬, joined on Mar 18, 2023"
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